Mercure Leicester The Grand Hotel

Mercure Leicester The Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 39 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Marco Pierre White Restaurant on site

  • Leicester Railway Station just 800m away

  • Kings Hall capable of holding up to 500 guests

  • City Centre Location with On-Site Car park

ALLSAFE approved hotel

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
LE1 6ES LEICESTER
United Kingdom

Telephone +44 116 214 9257

Fax +44 161 388 0915

  • ST. MARGARET´S:  ARRIVA

  • By plane

    EAST MIDLANDS At 41.84km / 26 miles

  • By plane

    EASTMIDLAND AIRPORT At 32.19km / 20 miles

  • By train

    GREAT CENTRAL RAIL At 19.31km / 12 miles

  • By train

    LEICESTER RAILWAY At 0.32km / 0.2 miles

GPS:52.633121, -1.129789

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MARCO'S NEW YORK ITALIAN

Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Our accommodation(s)

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  39 reviews

TripAdvisor Rating  3.5/5  1,180 reviews

disappointed

Customer review rating 1.5/5

Tiago D. V. P. Business - Confirmed reviews ALL

Hello! It was my first time in the UK. I moved to Leicester to attend a master's program at the University of Leicester. Since we are in the middle of a pandemic, I had to undergo a 14-day quarantine. I booked 15 nights. So far, so good. What might go wrong in a hotel such as Mercure? My wife and I travel a lot. I chose Mercure because of our excellent past experiences with the Accor chain. However, those 15 nights at the Mercure Hotel Leicester became my major hotel disappointment in many years. This is why: The hotel service was careless whether or not the internet wifi was OK. I had to keep working remotely and attend online classes, and my room had a very poor wifi signal. The hotel staff simply did not do anything to help out. What I heard was: "The signal is good, sir". I had to study and read a lot, and the room was too dark. I asked the hotel staff for a desk lamp and I was told they could do anything because all rooms are like that. The reception failed badly to contact me and did not receive my grocery orders for many days. I had to drink tap water and eat Doritos for 5 days. The employed Adam was not solicitous and did not help at all. I went directly from Heathrow airport to Leicester train station and then to my hotel room. My mobile was not operating locally. After 14 days, I was able to leave the room. I went to an ATM to withdraw money, but my card was swallowed by the machine. Desperately, I went back to the hotel and asked the reception to use a landline phone to call the ATM company. They simply refused to let me use the phone. I was in a foreign country, without an operating mobile, with no money and no card. polite Overall, I felt so bad, so disappointed and so disrespected by the Hotel staff. I am sure my terrible experience with the Mercure hotel may have been caused by the pandemic, but a little training and / or additional guidance on how to deal with quarantined guests would be very helpful in maintaining Mercure's high standards and hotel quality Nonetheless, I would like to recommend Miriam, whose politeness was outstanding and at the level of the Mercure chain. She was remarkably helpful, patient, and courteous.

Dear Tiago Da Veiga P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However speaking with my Team I was made aware that they helped you with Grocery shopping from local supermarket. We had limited menu available should customer wish to order which was never ordered from your side. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Comfortable stay

Customer review rating 3.5/5

Sarah C. Families - Confirmed reviews ALL

I was very happy with our visit to the hotel. Necessary safety standards were in place and Luke on the front desk was extremely helpful with all matters.

Dear sarah C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Disappointed

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Room furnishing was very outdated and worn out. Carpet loose and coming off the floor. No value for money at all. Will not book here again

Dear Roshan H., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Great location but wouldn’t stay again

Customer review rating 3.5/5

Veronika S. Solo - Confirmed reviews ALL

Great room but no heating from early morning until late 6pm! Grumpy old man at reception, wouldn’t come again.

Dear Veronika S., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

appalling !

Customer review rating 0.5/5

Trevor S. Business - Confirmed reviews ALL

Pubic hairs on bed, no heating shower didn't work

Dear Trevor S., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

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