Mercure Leicester The Grand Hotel

Mercure Leicester The Grand Hotel 4 stars

TripAdvisor rating 3.5/5 1,180 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Marco Pierre White Restaurant on site

  • Leicester Railway Station just 800m away

  • Kings Hall capable of holding up to 500 guests

  • City Centre Location with On-Site Car park

ALLSAFE approved hotel

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
United Kingdom

GPS:52.633121, -1.129789

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Our accommodation(s)

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  1,180 reviews

Booking Cancelled

TripAdvisor rating 5.0/5

PhilR54 Couples - TripAdvisor review

We booked the Mercure Hotel in February as a drop off point for 3 days break at Easter on route to the South from Durham so I could see the Space Centre, Richard 3 centre etc. we arrived to find the hotel closed and under renovation. Staff produced an email showing the booking had been cancelled - however a search of my mails which I check closely every day and a full check of deleted emails showed I had not received any communication!. At this point the staff took over and were absolutely superb. The General Manager talked with us - lovely guy, and assured us they would help. We were brought coffee and then given an option of alternative hotels. The service was second to non!. It was sad we couldn’t stay as the hotel looked beautiful!. A special mention to Tobias who went above and beyond in booking another place for us and then actually going there with us to assist!. Couldn’t fault them turning a major disaster into a pleasant experience!.

Fairy Tale Wedding

TripAdvisor rating 5.0/5

111234Gaga Couples - TripAdvisor review

I had cancelled my previous venue due to Covid but when I found out The Mercure Hotel was free on my wedding date, I couldn’t resist booking the venue. I can honestly say I haven’t regretted it since. I hired the Kings Room and came down from the balcony, which felt like a fairy tale story come to life. The venue looks phenomenal, where we got endless compliments from our family and friends, where they stated the venue was amazing. The team at The Mercure Hotel were hands on and helped us out throughout the event, so a big thank you for hosting our wedding. Thank you! Gagandip xx

Hi Gaga Thanks for giving us 5 star review. Kind Regards Anjit

Excellent customer service

TripAdvisor rating 5.0/5

alisteirm Business - TripAdvisor review

Staff were very friendly and accommodating. Staff provided me with hot water for my coffee whilst I was doing my security training. Overall, I would recommend staying at this hotel as it is very clean.

Hi Alisteirm Thanks for giving us 5 star review Kind Regards Anjit

Saddened to see Faded Glory

TripAdvisor rating 1.0/5

Simon P Families - TripAdvisor review

I visited the hotel around 9pm after spending a lovely evening in a nearby Restaurant with my Mother and Aunty. We decided to finish the evening off with a nightcap and were challenged by a Man behind Reception who rudely asked us what we were doing. We were informed that the hotel is only open to Residents and Christmas Parties. We were refused a drink and told to leave with a 90 year old and a 86 year old lady to wait for our taxi on the street in the pouring rain. After protesting were allowed to sit in the Reception area. I asked for the Head Office address which was declined. I approached the Reception desk again and the Duty Manager was called via a walky talky and appeared 5 minutes later. I recounted my experience and complained about the Man behind the desk wanting to remove us on to the street. He explained all facilities were closed to non residents and I have have since found out that the hotel is being used for ayslum seekers which they should have told us in the first place. Appalling to see once a Grand Hotel hit rocket bottom, You dont deserve any business and I hope you close permantly. Claire Pettit

Let down

TripAdvisor rating 1.0/5

Roversbluenose Couples - TripAdvisor review

Booking just cancelled because the government has booked the hotel so normal people do not matter anymore you relied on us pre pandemic and when the government don’t need you anymore you will need us again I will never book with Mercure again and I hope everyone else that has had a booking cancelled for this reason will do the same

Dear Roversbluen Thank you for you review Apology that we had to cancel your booking due to the hotel being exclusively used for a long term booking. We aim to reopen in the new year and hope to welcome you back then. best wishes

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Other web-users rate our hotel

  • 9 reviews 9.1/10 Location
  • 12 reviews 4.7/10 Room
  • 29 reviews 7.6/10 Service
  • 15 reviews 7.1/10 Amenities
  • 14 reviews 9.4/10 Food
  • 13 reviews 8.8/10 Vibe
  • 5 reviews 1.3/10 Cleanliness

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