Mercure Leicester The Grand Hotel 4 stars

Second stay at the Mercure Grand Hotel. We like this hotel for its central location and friendly staff.

Extremely well located Hotel. Downtown shops & malls are virtually a minute's walk away. The employees at the reception were very polite and most helpful. The room was very clean indeed, and we were assured that it was thoroughly cleaned and disinfected, in line with covid19 measures. There is a very convenient parking at a reasonable cost, behind the hotel. Had the rear Hotel exit/entry been available to hotel guests to access the parking at any time, it would have been super. We stayed in room 201. The shower head water pressure in our room was extremely low, to the point that one must practically lean against the wall in order to take a shower. This was very inconvenient. We would have preferred two pillows per bed/guest, instead of just one (did not ask for more pillows though - in retrospect, we should have...). In addition, on day four, a rather large (!) black spider was spotted running across the room carpet (see comment below about window). The coffee provided is good but not great. Very good touch, is the inclusion of decaff sachets. Drinking Chocolate sachets would have been great! There were plenty of power outlets in our room, but none next to the nightstands, so that mobile phones & tablets could be used in bed, while charging. Lastly, one of the two slider windows of our room was stuck open (about 6-7 inches).

Enjoyed our stay in this difficult time, excellent attentive staff, very comfortable bed.

I live in the USA. I did not stay with you. This is the 3rd email I've received. Please stop.

Really lovely friendly helpful staff. Room could have been better appointed, towels really thin old a musty, only one pillow. Breakfast nice

Lovely room - Clean and prepared

Very dated rooms. Was not told restaurant was closed. Room smelled of weed which I brought to the hotel’s attention but was told it was coming from outside. Floors creaking every where you walk

Great central location, friendly staff and comfortable beds.

Friendly staff and lovely accommodation

I will not recommend my dog to go try your hotel

It’s was ok but dissatisfied not getting any privilege in room even after the upgrade,

The staff were really friendly and polite! Really enjoyed the stay

The staff were extremely friendly, hard working and helpful even though having to work in difficult times. Check in quick. Room was a really good size but probably due to working in Covid restrictions I did not have the slippers, robes, the nespresso machine and free newspaper as mentioned provided in this type of room on the hotel website. This ought to be pointed out on the website or at least mentioned, apologies offered given and an explanation when checking in. I wanted a cup of tea in the lounge in the afternoon but was told I could not have a pot and only a disposable cup with a tea bag in it. Room very comfy but a little tired. For example the coffee table had a rather scratched surface. WIFI worked fine and not at all slow. Good selection of toiletries and towels in the bathroom. No tea bags in room. Plenty of milk and coffee though and I picked up more tea bags when passing reception after dinner. We had breakfast in the lounge where we had tea the afternoon before. No sooner sat down than someone appeared with a take away bag containing croissant, yoghurt, fruit and muffin. We were asked if we wanted a cooked breakfast but it seemed it was a full English or nothing. I would have preferred a couple of poached eggs on toast. Car park good and I felt it was secure. Overall a satisfactory stay with very good staff doing a good job in these difficult Covid 19 restricted times.

stayed here for one night on a BB as we have recently moved to Leicester, the hotel was closed to external residents however the General Manager Sandeep Kaushik accommodated us for one night as we had a few challenges in our move. the hotel was great, staff were amazing, breakfast in the morning was really good quality too. will highly recommend this hotel for business and Leisure stays.

Really nice and good with COVID Had a problem with a man that was staying there as he was so loud and could not sleep