Mercure Leicester The Grand Hotel 4 stars

I always stay at The Grand Hotel when I am in Leicester. The staff are so helpful and friendly and this visit was just as good.

No recognition for Platinum status, no free drink, no room upgrade. Nothing. Again. It was the same on previous stays

Beautiful location and friendly staff but the room was very mouldy and smelled

Perfectly satisfactory

It wasn't a very pleasant experience as the hygiene in the room and the passage was poor. 1. Hair on the bed linen 2. Clogged shower drains 3. Passage leading to the room was littered

We booked the hotel as it is close to the rugby ground. It is also perfectly situated for easy access to the town. It was very clean and the food excellent. The staff were also very helpful and friendly. The only drawback was the dated decor and furnishings in the room, particularly the bathroom. Also the windows were not very secure and in need of replacing.

Horrible rooms in terms of cleanness , flies everywhere no pest control even when i asked for a spray to kill the flies a guy came in and moved me to a different room which was extremely smaller and super dirty

Noise overhead ,door banging,bath leaking and shower stopped mid shower

When I arrived at the hotel, even though I had telephoned before hand I was surprised to find out that a charge of £10 would be applied for parking. When I checked in I was not given any information about the dining room opening hours and neither was there any information in the room or common areas so missed breakfast by 10 mins on the following day 9.40am. All other large hotels I have stayed at have served until at least 10am. My room was freezing and the radiator did not work, there was a net curtain missing from the window and the one that was there was ripped and dirty. The toilet took at least 5 mins to refill when flushed, witch was noisy and inconvenient as I have a medical problem.

Hot and sweaty. Understandably, the property is old, however you can provide a clean room, half decent carpet, radiators which can be controlled and a sensible shower all of which are in your control.

The room was cold and there was air leak from the window. The tap water would not drain in the sink. Also, there wasnt any noise from the outside but infact the heating system and water pipes were noisy throughout the night. Very uncomfortable experience

Always good

Not good this stay I booked 2 rooms one for my mother in law and my wife and one for myself and my disabled daughter. Their's was ok our power tripped during our first night of stay, I came to the reception desk and made you aware of this and a manager came and tried to sort out but could not so asked us to move rooms which we did. He said he would reduce our bill for that room by 10% due to the inconvenience of me and my daughter having to move rooms. Hence knowing that when we were leaving early on our departure date there was nothing arranged for this discount. Also the bathroom did have no power in my wife's room which you did go and sort out. The sad thing about it all was we booked a last minute getaway due to my wife's sister passing away 3 weeks before and wanted to make a change from the normal Christmas we would have had. So not a good stay and as you can see the standards have dropped their from the last time we came to stay with you. Kind regards Mick R.

After the main reception the whole place felt grimy, the windows were ancient and a struggle to open, the radiator wouldn’t turn off and the whole room needed a deep clean. Barely wanted to touch anything in the bathroom, only felt comfortable enough to have a shower as I had brought flip flops. Absolutely no clue as to how this has a 4 star rating.

The communal areas were beautiful. The food and service great. Rooms small and bathrooms outdated, but this is simply a reflection of the value in pricing. Would have liked a small fridge.