Mercure Leicester The Grand Hotel 4 stars

TripAdvisor rating 3.5/5 1,137 reviews
Mercure Leicester The Grand Hotel
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Room 1

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Hotel extras

  • Marco Pierre White Restaurant on site

  • Kings Hall capable of holding upto 500 guests

  • Leicester Railway Station just 800m away

  • Wedding facilities capable of accommodating 300 guests

  • City Centre Location with On-Site Car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
LE1 6ES
leicester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • ST. MARGARET´S :   ARRIVA

  • By plane

    EAST MIDLANDS At 41.84km / 26 miles

  • By plane

    EASTMIDLAND AIRPORT At 32.19km / 20 miles

  • By train

    GREAT CENTRAL RAIL At 19.31km / 12 miles

  • By train

    LEICESTER RAILWAY At 0.32km / 0.2 miles

GPS :52.633121, -1.129789

Our accommodations

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Compact room with 1 double bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: Brasserie

Photo non contractuelle / Strictly non binding

Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Photo non contractuelle / Strictly non binding

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 283

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

3,536 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,137 reviews

Attending local Gig with friends

TripAdvisor rating 3.5/5

GoonerBossFan99 Friends getaway - 05/12/2019 TripAdvisor review

First impresions ok, staff friendly,breakfast great but room was extremely poor. Would not use again. Used MErcure brand as supposedly superior to IBIS, but an IBIS aroudn the corner was far superior.

Not a great stay

TripAdvisor rating 3.5/5

Y2797WLkellym Couples - 05/12/2019 TripAdvisor review

Staying our is a treat for us so we selected this hotel as previously it’s been ok so thought it worth spending a little more. We got there and check in was which as it was all laid for online. The room keys never work so gave to go back down to reception each time to reactivate the card. Then we wanted to get ready so I had a shower and to say the water trickled out is an understatement, then we tried the bath, again a trickle. It ruined it as we needed to shower both evening and morning and for the money we paid it wasn’t worth it. We were in too much of a rush then to get to our evening plans. Wish we had stayed elsewhere for a better probe and better quality. Rooms need work-if the rooms matched the nice reception-area that would have been much better.

Dear Y2797WLkellym Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards Anjit

Okay

Customer review rating 3.6/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Warm welcome at reception. Room lighting was poor , the 2 laps did not work. Bathroom floor was marked and there was a cracked floor tile by the sink. Overall the room felt a little dated. Outlook from window was depressing.On level 4 and noise levels were high - seemed to be drifting up from hotel bar/restaurant area. Breakfast was of good quality.

Dear Anita R., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Great breakfast outweighs poor accommodation

Customer review rating 3.6/5

Joachim H. Business - 02/12/2019 Confirmed reviews ALL

Window could not be shut - called reception for assistance from my cell phone because phone didn't work. Guy couldn't close the window, so he would ask the supervisor for help - didn't come, so I had to sleep with the window open. Not easy due to noise fron the street. Pillows were quite hard - overall sleep quality very low. But breakfast was excellent - great care taken to constantly refresh the hot meal offerings.

Dear Joachim H., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Comfortable

Customer review rating 3.6/5

Andy B. Couples - 01/12/2019 Confirmed reviews ALL

The public areas were very good. However room was showing some age the bathroom very dated and untidy. Ceiling tiles were not fitted properly. The room was very hot with no obvious to control radiator which was runn9ng throughout night. Only means to regulate temperature was to have window open.

Dear Andy B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Mrs

Customer review rating 3.6/5

Zoey P. Couples - 01/12/2019 Confirmed reviews ALL

It was really lovely, the room could’ve done with a little updating but overall it was a very pleasant stay and I’d stay again no question

Dear Zoey C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

The main public area were good but the room was poor.

Customer review rating 3.6/5

Terence O. Couples - 01/12/2019 Confirmed reviews ALL

DISAPPOINTING

Dear Terrance O., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Poor customer service from start to finish.

Customer review rating 3.6/5

Dlnk Business - 01/12/2019 Confirmed reviews ALL

Booked a double room, but when tried to enter room with key provided, found someone already in there. returned to reception to be told that I must be mistaken. On checking the room, reception staff confirmed already occupied but unable to provide me with a double room as hotel fully booked. Given a single room and told discount would be applied to my booking. No hair dryer in bedroom. Rung down to reception and advised they would bring one up to the room. Never came to room & had to go to bed with wet hair - now have streaming cold. Also invoice not adjusted on check out & told by reception staff she would refer to manager. No reposnse to date received. Overall very disappointing & will not visit again

Dear Donna K., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Very pleasant stay

Customer review rating 3.6/5

Chats Business - 30/11/2019 Confirmed reviews ALL

Receptionist could have been a little more welcoming, didnt get asked if I would like to dine it. Room was very good and well laid out on the 5th floor though with no lift for the last floor. Restaurant was very good attentive staff and the fixtures and fittings in the hotel are delightful its kept its charm whilst being up to date.

Dear Chris H., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Perfect

Customer review rating 3.6/5

Alex L. Couples - 28/11/2019 Confirmed reviews ALL

Absolutely amazing

Dear Lucy L., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Not a good experience

TripAdvisor rating 3.5/5

188mrg Couples - 28/11/2019 TripAdvisor review

I have an Accors gold level membership, I have stayed in many Accor hotels throughout the UK and Europe and have never felt so let down and disappointed as I am at present. We booked a two night stay in a privileged room which the booking says is 'Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers'. When we arrived the gentleman at reception told us the room wasn't available and said he would give us a 'very' nice room as an alternative. I said to him that it was unacceptable that I wasn't given the standard of room I had booked as my membership level guarantees this. He apologised and said there was nothing he could do about giving us a room to the level we booked, though we could move rooms in the morning. I let him know again this is not good enough. He offered us drinks vouchers, which we get as part of our membership anyway, then extra drinks vouchers, he also said we could have complmentrary breakfast and parking. My wife was starting to get upset at this point so reluctantly I accepted this. I signed the registration form which was still made out to our original room of 510 and was still stating we were being charged for a privileged room. At this point the receptionist gave me a piece of paper with an email address on and suggested I emailed and the front office would be able to possibly refund some of the membership points I used to book the room. We then went to the room we had been allocated, room 344. I have stayed at this hotel on many occasions but this was the worst room that I have seen in the hotel. A three quarter sized bed pushed against the wall took up most of the space. I went back to reception and said that the room was not good enough and the receptionist then looked for another room and we have ended up in room 415 which whilst better is still not near the standard of a privilege room, No Nespresso, No robe, No slippers. This was meant to be a relaxing two nights away from home for my wife after a very stressful few months. As you can tell I am angry and disappointed at the service I have received, though I do appreciate the complimentaries given. As I said I have stayed at this hotel on many occasions and never look at other hotels when staying in Leicester but following this experience I will certainly look at what other local hotels have to offer, especially as a Novotel is opening in March 2020 and this is also part of the Accor family..

Dear 188mrg Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am really sorry that being Gold Member you where not allocate one of our Privileged room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thanks Anjit

Mercure Leicester 23/11

Customer review rating 3.6/5

Brian Couples - 26/11/2019 Confirmed reviews ALL

Generally good. 1) A sign by the lift on 4th floor would be helpful to indicate where the stairs to 5th floor are located. (the stairs opposite room 411) 2) Showers on 5th floor are a bit haphazard as can be common in older buildings. After a small experiment I found that the hot water was fine however, it was the pressure of the cold water causing the non flow of water at a reasonable temperature

Dear Brian H., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Poor

Customer review rating 3.6/5

Stephen Y. Business - 26/11/2019 Confirmed reviews ALL

Unhappy with how the hotel greet and welcome an Accor Loyalty gold member.

Dear Stephen Y., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

DO NOT STAY HERE UNDER ANY CIRCUMSTANCES

Customer review rating 3.6/5

Anna Solo - 26/11/2019 Confirmed reviews ALL

it was a nightmare. extremely run down room with furniture from the 70ies. DIRTY (razor hair. all over. discusting.) and rusty bathroom. towels are min 10 years old. uncooperative reception staff. i have never heard any room door slam louder than here... STAY AWAY!!!

Not to the expected standard

Customer review rating 3.6/5

James Couples - 26/11/2019 Confirmed reviews ALL

Checked in and went up to the room and found that it hadn’t been cleaned. Also the room in general was not to the standard I would expect from yourselves. At breakfast in the morning it was also not brilliant, hot food items kept running out, and then taking a while to be replaced.

Dear James B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Very Disappointed

Customer review rating 3.6/5

Daniel P. Families - 26/11/2019 Confirmed reviews ALL

1st room we were booked into was on the 5th floor and having been promised a room with a fantastic view looked out at the back of the hotel, but the main issue is that the room was freezing. We asked for a room change and were offered initially a fan heater! We were moved to room 304 which was if anything way to warm. Decor was very dated and not in a great state of repair. Room was very dirty with evidence of dust on all the light fittings and curtains. I was expecting far better. The rooms certainly do not match the pictures on the website.

Dear Daniel P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will feedback the team about the issue We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Great Birthday Treat

Customer review rating 3.6/5

Graham G. Couples - 25/11/2019 Confirmed reviews ALL

Excellent all round

Dear Graham We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan

Pleasant Stay - good customer service

Customer review rating 3.6/5

Graham S. Business - 25/11/2019 Confirmed reviews ALL

The service I received from the hotel staff was very good, friendly and helpful. I need to make a particular mention for the lady who served me breakfast, extremely efficient and attentive. She went about her business with a smile on her face :-) The barman had a very friendly disposition also.

Dear Graham S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Room totally out-dated

Customer review rating 3.6/5

Raphael Business - 25/11/2019 Confirmed reviews ALL

Main issue is the room that really need to be refreshed.

Dear Raphael Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we are also using this feedback to gain investment at the hotel and refurbish our bedrooms We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan

Lovely Room Fabulous Breakfast

Customer review rating 3.6/5

Andrew G. Couples - 25/11/2019 Confirmed reviews ALL

Very Welcoming attentive staff great location for bars and restaurants my only comment would be a very strong smell of cannabis which would be off putting to some guests

Dear Andrew G., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit
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