Mercure Leicester The Grand Hotel 4 stars

The room was dirty. There were pieces of broken plate in a drawer. There was sellotape left on the outside of the wardrobe . There was a piece of wood with screws in randomly on the floor. The room felt unkempt and well past it's sellby date. Have stayed before and it's been ok. After this visit am not sure I'll be back.

Directly in the centre of the city this hotel has the potential to be superb, but at the moment it isn't. The staff are extremely friendly but they appeared to be covering each others' roles and the lady on reception didn't offer any of the benefits that are expected as an Accor Gold member although we were upgraded after asking. We had a Privilege room on the third floor. Dirty windows, cracked tiles and sink along with a rusty shower curtain pole. The tea and coffee box was dusty as was the desk. Not a deal breaker but definitely in need of a refurbishment. Bed was comfortable though and the breakfast very good. On site parking also a bonus.

Heavily worn out rooms. Heating working only evenings and night. Very noisy flow. Poor housekeeping ( no towels no shower gel no coffee cups just the lids, no shower gel)

Very comfortable hotel very well managed excellent breakfast. Just a little difficult to find the car park with the road works.

Hotel might be a little tired, but certainly does have a vey grand feel about it. Stayed 2 nights, will go back.

Hidden £10 parking charge. Boiling hot room with window that opens a very small amount onto a bird poo filled roof. 1950 shower with no water pressure. Dirty bed sheets, two super thin pillows. This hotel let down the mercure name, will NEVER return hear again.

We got upgraded as it was mine and my partners anniversary

Hotel was in a great location but a room facing the road was very loud. Pubs and clubs were supposed to close at 10pm but they were still going at 2am.

Room was clean and tidy, staff were all very friendly and helpful (especially the female cleaner)

Very friendly and very well located. A beautiful hotel and a nice relation price/quality. A place to return

Second stay at the Mercure Grand Hotel. We like this hotel for its central location and friendly staff.

Extremely well located Hotel. Downtown shops & malls are virtually a minute's walk away. The employees at the reception were very polite and most helpful. The room was very clean indeed, and we were assured that it was thoroughly cleaned and disinfected, in line with covid19 measures. There is a very convenient parking at a reasonable cost, behind the hotel. Had the rear Hotel exit/entry been available to hotel guests to access the parking at any time, it would have been super. We stayed in room 201. The shower head water pressure in our room was extremely low, to the point that one must practically lean against the wall in order to take a shower. This was very inconvenient. We would have preferred two pillows per bed/guest, instead of just one (did not ask for more pillows though - in retrospect, we should have...). In addition, on day four, a rather large (!) black spider was spotted running across the room carpet (see comment below about window). The coffee provided is good but not great. Very good touch, is the inclusion of decaff sachets. Drinking Chocolate sachets would have been great! There were plenty of power outlets in our room, but none next to the nightstands, so that mobile phones & tablets could be used in bed, while charging. Lastly, one of the two slider windows of our room was stuck open (about 6-7 inches).

Enjoyed our stay in this difficult time, excellent attentive staff, very comfortable bed.

I live in the USA. I did not stay with you. This is the 3rd email I've received. Please stop.

Really lovely friendly helpful staff. Room could have been better appointed, towels really thin old a musty, only one pillow. Breakfast nice