Mercure Leicester The Grand Hotel

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Mercure Leicester The Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 39 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Marco Pierre White Restaurant on site

  • Leicester Railway Station just 800m away

  • Kings Hall capable of holding up to 500 guests

  • City Centre Location with On-Site Car park

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
LE1 6ES LEICESTER
United Kingdom

Telephone +44 116 214 9257

Fax +44 161 388 0915

Contact email

  • ST. MARGARET´S:  ARRIVA

  • By plane

    EAST MIDLANDS At 41.84km / 26 miles

  • By plane

    EASTMIDLAND AIRPORT At 32.19km / 20 miles

  • By train

    GREAT CENTRAL RAIL At 19.31km / 12 miles

  • By train

    LEICESTER RAILWAY At 0.32km / 0.2 miles

GPS:52.633121, -1.129789

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MARCO'S NEW YORK ITALIAN

Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Our accommodation(s)

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Our guest reviews

Our guest reviews for
Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  39 reviews

TripAdvisor Rating  3.5/5  1,180 reviews

disappointed

Customer review rating 1.5/5

Tiago D. V. P. Business - Confirmed reviews ALL

Hello! It was my first time in the UK. I moved to Leicester to attend a master's program at the University of Leicester. Since we are in the middle of a pandemic, I had to undergo a 14-day quarantine. I booked 15 nights. So far, so good. What might go wrong in a hotel such as Mercure? My wife and I travel a lot. I chose Mercure because of our excellent past experiences with the Accor chain. However, those 15 nights at the Mercure Hotel Leicester became my major hotel disappointment in many years. This is why: The hotel service was careless whether or not the internet wifi was OK. I had to keep working remotely and attend online classes, and my room had a very poor wifi signal. The hotel staff simply did not do anything to help out. What I heard was: "The signal is good, sir". I had to study and read a lot, and the room was too dark. I asked the hotel staff for a desk lamp and I was told they could do anything because all rooms are like that. The reception failed badly to contact me and did not receive my grocery orders for many days. I had to drink tap water and eat Doritos for 5 days. The employed Adam was not solicitous and did not help at all. I went directly from Heathrow airport to Leicester train station and then to my hotel room. My mobile was not operating locally. After 14 days, I was able to leave the room. I went to an ATM to withdraw money, but my card was swallowed by the machine. Desperately, I went back to the hotel and asked the reception to use a landline phone to call the ATM company. They simply refused to let me use the phone. I was in a foreign country, without an operating mobile, with no money and no card. polite Overall, I felt so bad, so disappointed and so disrespected by the Hotel staff. I am sure my terrible experience with the Mercure hotel may have been caused by the pandemic, but a little training and / or additional guidance on how to deal with quarantined guests would be very helpful in maintaining Mercure's high standards and hotel quality Nonetheless, I would like to recommend Miriam, whose politeness was outstanding and at the level of the Mercure chain. She was remarkably helpful, patient, and courteous.

Dear Tiago Da Veiga P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However speaking with my Team I was made aware that they helped you with Grocery shopping from local supermarket. We had limited menu available should customer wish to order which was never ordered from your side. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Comfortable stay

Customer review rating 3.5/5

Sarah C. Families - Confirmed reviews ALL

I was very happy with our visit to the hotel. Necessary safety standards were in place and Luke on the front desk was extremely helpful with all matters.

Dear sarah C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Disappointed

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Room furnishing was very outdated and worn out. Carpet loose and coming off the floor. No value for money at all. Will not book here again

Dear Roshan H., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Great location but wouldn’t stay again

Customer review rating 3.5/5

Veronika S. Solo - Confirmed reviews ALL

Great room but no heating from early morning until late 6pm! Grumpy old man at reception, wouldn’t come again.

Dear Veronika S., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

appalling !

Customer review rating 0.5/5

Trevor S. Business - Confirmed reviews ALL

Pubic hairs on bed, no heating shower didn't work

Dear Trevor S., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Sad to stay

Customer review rating 1.0/5

Denise Families - Confirmed reviews ALL

The room was dirty. There were pieces of broken plate in a drawer. There was sellotape left on the outside of the wardrobe . There was a piece of wood with screws in randomly on the floor. The room felt unkempt and well past it's sellby date. Have stayed before and it's been ok. After this visit am not sure I'll be back.

Dear Denise O., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Former opulant Leicester landmark in need of a bit of TLC

TripAdvisor rating 3.0/5

David H Business - TripAdvisor review

Directly in the centre of the city this hotel has the potential to be superb, but at the moment it isn't. The staff are extremely friendly but they appeared to be covering each others' roles and the lady on reception didn't offer any of the benefits that are expected as an Accor Gold member although we were upgraded after asking. We had a Privilege room on the third floor. Dirty windows, cracked tiles and sink along with a rusty shower curtain pole. The tea and coffee box was dusty as was the desk. Not a deal breaker but definitely in need of a refurbishment. Bed was comfortable though and the breakfast very good. On site parking also a bonus.

Dear David H Thank you for your feedback. I am pleased to know that you were looked after by our friendly team. We take your comments on board about our room condition and wholeheartedly agree with you about being a Leicester Landmark needing a little love. best wishes

Good location great staff

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Heavily worn out rooms. Heating working only evenings and night. Very noisy flow. Poor housekeeping ( no towels no shower gel no coffee cups just the lids, no shower gel)

Dear Daniel G., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Conveniently located

Customer review rating 4.5/5

Steven F. Couples - Confirmed reviews ALL

Very comfortable hotel very well managed excellent breakfast. Just a little difficult to find the car park with the road works.

Dear Steven F., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Good location and great staff

Customer review rating 3.5/5

Raj Business - Confirmed reviews ALL

Hotel might be a little tired, but certainly does have a vey grand feel about it. Stayed 2 nights, will go back.

Dear Raj Ms S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Terrible

Customer review rating 0.5/5

Allen Business - Confirmed reviews ALL

Hidden £10 parking charge. Boiling hot room with window that opens a very small amount onto a bird poo filled roof. 1950 shower with no water pressure. Dirty bed sheets, two super thin pillows. This hotel let down the mercure name, will NEVER return hear again.

Dear Allen D., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Brilliant stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We got upgraded as it was mine and my partners anniversary

Dear Neil R., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Noisy stay

Customer review rating 3.5/5

Claire Couples - Confirmed reviews ALL

Hotel was in a great location but a room facing the road was very loud. Pubs and clubs were supposed to close at 10pm but they were still going at 2am.

Dear Claire M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Very comfortable stay

Customer review rating 4.5/5

Hollie Business - Confirmed reviews ALL

Room was clean and tidy, staff were all very friendly and helpful (especially the female cleaner)

Dear Hollie C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Well located, good stay

Customer review rating 4.0/5

Teresa L. Families - Confirmed reviews ALL

Very friendly and very well located. A beautiful hotel and a nice relation price/quality. A place to return

Dear Maria Teresa L. dos Santos Fernandes, We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Good location and helpful staff.

Customer review rating 4.0/5

Alastair Couples - Confirmed reviews ALL

Second stay at the Mercure Grand Hotel. We like this hotel for its central location and friendly staff.

Dear Alastair M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Extremely well located! Convenient parking. Spacious room & bathroom. Good variety of TV channels. Helpful and polite employees.

Customer review rating 3.5/5

Kyriakos K. Families - Confirmed reviews ALL

Extremely well located Hotel. Downtown shops & malls are virtually a minute's walk away. The employees at the reception were very polite and most helpful. The room was very clean indeed, and we were assured that it was thoroughly cleaned and disinfected, in line with covid19 measures. There is a very convenient parking at a reasonable cost, behind the hotel. Had the rear Hotel exit/entry been available to hotel guests to access the parking at any time, it would have been super. We stayed in room 201. The shower head water pressure in our room was extremely low, to the point that one must practically lean against the wall in order to take a shower. This was very inconvenient. We would have preferred two pillows per bed/guest, instead of just one (did not ask for more pillows though - in retrospect, we should have...). In addition, on day four, a rather large (!) black spider was spotted running across the room carpet (see comment below about window). The coffee provided is good but not great. Very good touch, is the inclusion of decaff sachets. Drinking Chocolate sachets would have been great! There were plenty of power outlets in our room, but none next to the nightstands, so that mobile phones & tablets could be used in bed, while charging. Lastly, one of the two slider windows of our room was stuck open (about 6-7 inches).

Dear Kyriakos K., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Great location Enjoyed our stay,

Customer review rating 3.5/5

Linda S. Couples - Confirmed reviews ALL

Enjoyed our stay in this difficult time, excellent attentive staff, very comfortable bed.

Dear Linda S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Very poor

TripAdvisor rating 2.0/5

trevor20202020 TripAdvisor review

A sad, small room, a carpet far past it’s best, the inside of the bedroom door scuffed and seemingly kicked, a bathroom with damaged roof tiles - etc! This hotel seems to have gone seriously downhill since rebranding as mercure.

Dear Trevor 20202020 Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards Anjit

Great location

TripAdvisor rating 5.0/5

Ann M Families - TripAdvisor review

Great location near city centre, with lots to see and do and near train station - with private parking. Lovely old building, friendly and helpful staff. Didn’t use restaurant facilities in hotel as was with another group who had made other arrangements.

Dear Ann M I am glad to hear that you enjoyed your stay with us. I will share your feedback with the team.

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