Mercure Leicester The Grand Hotel 4 stars

TripAdvisor rating 3.5/5 1,150 reviews
Mercure Leicester The Grand Hotel
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Hotel extras

  • Marco Pierre White Restaurant on site

  • Kings Hall capable of holding upto 500 guests

  • Leicester Railway Station just 800m away

  • Wedding facilities capable of accommodating 300 guests

  • City Centre Location with On-Site Car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
LE1 6ES
leicester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • ST. MARGARET´S :   ARRIVA

  • By plane

    EAST MIDLANDS At 41.84km / 26 miles

  • By plane

    EASTMIDLAND AIRPORT At 32.19km / 20 miles

  • By train

    GREAT CENTRAL RAIL At 19.31km / 12 miles

  • By train

    LEICESTER RAILWAY At 0.32km / 0.2 miles

GPS :52.633121, -1.129789

Our accommodations

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Compact room with 1 double bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: Brasserie

Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Photo non contractuelle / Strictly non binding

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 283

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

3,651 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,150 reviews

Good location for local restaurants

Customer review rating 3.6/5

Dc2020 Friends - 20/01/2020 Confirmed reviews ALL

Hotel was pleasant and staff were helpful and polite. However, did not have the breakfast as it was too expensive at just under £16 per person. Double room was very small and basic and unfortunately situated right next to the lift shaft so very little sleep was had.

Dear Deborah C., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Good value and very pleasant

Customer review rating 3.6/5

Mr P. Business - 20/01/2020 Confirmed reviews ALL

Very convenient and pleasant stay

Dear Ronald P., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Overnight stay

Customer review rating 3.6/5

Mrs P. H. Couples - 19/01/2020 Confirmed reviews ALL

Disappointed in room, very drab dark & wasnt that clean. Light bulbs missing. Paid extra for upgrade but nothing special, not uptown the standard expected. Rooms need a revamp.

Dear Patricia H., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

For the price was ok

Customer review rating 3.6/5

Anonymous Friends - 19/01/2020 Confirmed reviews ALL

Not muchvto say but for alarm on the morning sunday was unnecessary

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anjit

MR

Customer review rating 3.6/5

Dean W. Couples - 19/01/2020 Confirmed reviews ALL

Excellent stay top location would stay again 100%

Dear dean W., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Comfortable and Friendly

Customer review rating 3.6/5

Pamela B. Couples - 18/01/2020 Confirmed reviews ALL

I always stay at The Grand Hotel when I am in Leicester. The staff are so helpful and friendly and this visit was just as good.

Dear pamela B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Average

Customer review rating 3.6/5

Scott Business - 18/01/2020 Confirmed reviews ALL

No recognition for Platinum status, no free drink, no room upgrade. Nothing. Again. It was the same on previous stays

Dear Scott H., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit
Customer review rating 3.6/5

Ayesha A. Families - 17/01/2020 Confirmed reviews ALL

Beautiful location and friendly staff but the room was very mouldy and smelled

Dear Ayesha A., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Very nice hotel and rooms but too hot to sleep.

Customer review rating 3.6/5

Shane L. Business - 16/01/2020 Confirmed reviews ALL

Perfectly satisfactory

Dear Shane l., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Poor hygiene

Customer review rating 3.6/5

Gaurav Business - 16/01/2020 Confirmed reviews ALL

It wasn't a very pleasant experience as the hygiene in the room and the passage was poor. 1. Hair on the bed linen 2. Clogged shower drains 3. Passage leading to the room was littered

Dear Gaurav B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

We enjoyed our weekend stay in the hotel which is perfectly located for all our needs.

Customer review rating 3.6/5

Mary S. Couples - 15/01/2020 Confirmed reviews ALL

We booked the hotel as it is close to the rugby ground. It is also perfectly situated for easy access to the town. It was very clean and the food excellent. The staff were also very helpful and friendly. The only drawback was the dated decor and furnishings in the room, particularly the bathroom. Also the windows were not very secure and in need of replacing.

Dear Mary S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

very Dissatisfied

Customer review rating 3.6/5

A F. Business - 14/01/2020 Confirmed reviews ALL

Horrible rooms in terms of cleanness , flies everywhere no pest control even when i asked for a spray to kill the flies a guy came in and moved me to a different room which was extremely smaller and super dirty

Dear Ahmed Anas M F., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Mr T O.

Customer review rating 3.6/5

Terence O. Couples - 11/01/2020 Confirmed reviews ALL

Noise overhead ,door banging,bath leaking and shower stopped mid shower

Dear Terrance O., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

disappointing

Customer review rating 3.6/5

Julie M. Business - 10/01/2020 Confirmed reviews ALL

When I arrived at the hotel, even though I had telephoned before hand I was surprised to find out that a charge of £10 would be applied for parking. When I checked in I was not given any information about the dining room opening hours and neither was there any information in the room or common areas so missed breakfast by 10 mins on the following day 9.40am. All other large hotels I have stayed at have served until at least 10am. My room was freezing and the radiator did not work, there was a net curtain missing from the window and the one that was there was ripped and dirty. The toilet took at least 5 mins to refill when flushed, witch was noisy and inconvenient as I have a medical problem.

Dear Julie m., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Hot and sweaty

Customer review rating 3.6/5

Johnson Business - 10/01/2020 Confirmed reviews ALL

Hot and sweaty. Understandably, the property is old, however you can provide a clean room, half decent carpet, radiators which can be controlled and a sensible shower all of which are in your control.

Unpleasant

Customer review rating 3.6/5

G. Solo - 09/01/2020 Confirmed reviews ALL

The room was cold and there was air leak from the window. The tap water would not drain in the sink. Also, there wasnt any noise from the outside but infact the heating system and water pipes were noisy throughout the night. Very uncomfortable experience

Dear Marjan G., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Fantastic staff

Customer review rating 3.6/5

Carl B. Business - 07/01/2020 Confirmed reviews ALL

Always good

Dear Carl B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit

Mick R.

Customer review rating 3.6/5

Mi… Families - 06/01/2020 Confirmed reviews ALL

Not good this stay I booked 2 rooms one for my mother in law and my wife and one for myself and my disabled daughter. Their's was ok our power tripped during our first night of stay, I came to the reception desk and made you aware of this and a manager came and tried to sort out but could not so asked us to move rooms which we did. He said he would reduce our bill for that room by 10% due to the inconvenience of me and my daughter having to move rooms. Hence knowing that when we were leaving early on our departure date there was nothing arranged for this discount. Also the bathroom did have no power in my wife's room which you did go and sort out. The sad thing about it all was we booked a last minute getaway due to my wife's sister passing away 3 weeks before and wanted to make a change from the normal Christmas we would have had. So not a good stay and as you can see the standards have dropped their from the last time we came to stay with you. Kind regards Mick R.

Dear Michael R., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Grim, grotty, would not come back.

Customer review rating 3.6/5

Anonymous Friends - 05/01/2020 Confirmed reviews ALL

After the main reception the whole place felt grimy, the windows were ancient and a struggle to open, the radiator wouldn’t turn off and the whole room needed a deep clean. Barely wanted to touch anything in the bathroom, only felt comfortable enough to have a shower as I had brought flip flops. Absolutely no clue as to how this has a 4 star rating.

Dear Adele P., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anjit

Value stay

Customer review rating 3.6/5

Louise Friends - 03/01/2020 Confirmed reviews ALL

The communal areas were beautiful. The food and service great. Rooms small and bathrooms outdated, but this is simply a reflection of the value in pricing. Would have liked a small fridge.

Dear Louise B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anjit
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