Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 464 reviews

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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE AT THE GRANGE

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  464 reviews

Customer review rating 1.5/5

Peter C. Solo - Confirmed reviews ALL

Staff were good. Even for short notice price was very expensive. Extractor fan in bathroom was not working and bathroom was starting to smell of mildew. If price was not so far above a reasonable rate would have considered staying longer.

Dear Peter Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception Team

Customer review rating 2.5/5

Didier R. Families - Confirmed reviews ALL

Everything is old, not maintained, lamp switch repaired with tape, alarm switches in emergency doors broken, carpet stained and worn, etc… I don’t understand how Accor hotels still allow them to keep their franchise. Pure brand destruction

Dear Didier, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 5.0/5

Tanya D. Families - Confirmed reviews ALL

Helpful and welcoming staff. It was extremely hot weather when we stayed but the fan in our room and the shaded space for sitting outside helped a great deal.

Dear Tanya, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 3.5/5

Jonathan F. Couples - Confirmed reviews ALL

The hotel is in a lovely position, with overlooking views across the country side. The hotel inside is tired & in need of alot of general maintenance & paint. The bathrooms are not up to today’s standards required for the star rating it presents. The bar staff & waiting staff at breakfast are excellent, check in staff need to be more open and greet people professionally (smile, say good morning/afternoon, offer refreshments if available, housekeeping accommodated our needs quickly. Breakfast was excellent, very tasty and nicely cooked, with plenty of variety, along with four cold drinks & a coffee machine. Plenty of free car parking is always a bonus.

Dear Jonathan, Thank you for taking the time to share such detailed feedback following your stay. We're delighted to hear you enjoyed our beautiful countryside setting, the excellent breakfast, and the service provided by our bar, breakfast and housekeeping teams. It's wonderful to know you appreciated the variety at breakfast, our complimentary parking, and that housekeeping was able to accommodate your needs promptly. We also appreciate your constructive comments regarding the condition of the hotel and bathrooms. We understand that some areas would benefit from refurbishment, and your feedback has been shared with our management team as we continue to invest in improvements across the property. We're sorry to hear that your arrival experience did not meet your expectations. A warm, friendly welcome is something we strive to provide every guest, and we'll be reminding our reception team of the importance of making every check-in as welcoming and professional as possible. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 5.0/5

Susan A. Solo - Confirmed reviews ALL

Friendly staff and comfortable room. Plenty of outdoor space for walking the dog and lovely outdoor terrace to sit.

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Other web-users rate our hotel

  • 405 reviews 9.2/10 Location
  • 843 reviews 5.7/10 Room
  • 925 reviews 8.4/10 Service
  • 19 reviews 2.7/10 WiFi
  • 453 reviews 5.7/10 Amenities
  • 388 reviews 8.5/10 Breakfast
  • 259 reviews 4.8/10 Cleanliness
  • 255 reviews 4.9/10 Vibe

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