Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 404 reviews

Mercure Bristol North the Grange Hotel - Image 1
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Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  404 reviews

TripAdvisor Rating  3.5/5  1,307 reviews

Customer review rating 5.0/5

Glyn B. Families - Confirmed reviews ALL

Good room great breakfast and evening meal. Take advantage of booking meals with the bookinllgoid savings

Dear Glyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Fantastic

TripAdvisor rating 5.0/5

Christine W Couples - TripAdvisor review

We stay in Mecures regularly but this is one of the best. Set in beautiful grounds and lovely feeling about it. The food at dinner and breakfast was outstanding and lots of choice. We’ve never met such friendly and helpful staff. Special mention to Harriet and Anastasia in dining rooms they were great. I use a wheelchair and staff always willing to help. Our assistance room was huge and well equipped. Only comment not criticism please state on your brochures that there are no lifts in hotel to bedrooms. A relative came to stay one night and in their 80s found stairs to their room tricky. Again a member of staff helped them but if they’d known they could have booked a downstairs room. Well done everyone at Mercure the Grange.

Dear Christine, Thank you so much for your wonderful review and for choosing to stay with us regularly at Mercure. We're absolutely delighted to hear that your recent visit to The Grange was one of your best experiences yet! It’s fantastic to know that you enjoyed the beautiful surroundings, delicious food, and wide selection at both dinner and breakfast. Your kind words about our team truly mean a lot—Harriet and Anastasia will be thrilled to receive your special mention. We’re so pleased they helped make your stay memorable. We’re also really glad that your assistance room met your needs and that our team was always on hand to support you. Creating a comfortable, inclusive experience is very important to us. Thank you for your helpful note regarding the lack of lifts. While we do our best to accommodate all guests, we understand how important it is to provide clear information. We will certainly take your suggestion into account to help future guests make informed choices. We hope to welcome you and your family back again very soon. Kind Regards Mohammad Tabish Alam

Customer review rating 4.5/5

William D. Couples - Confirmed reviews ALL

Excellent room and good food. Staff v. Friendly. All v. Tranquil.

Dear William, Thank you so much for your wonderful review! We're delighted to hear you enjoyed the comfortable room, delicious food, and our friendly staff. It’s great to know you found the atmosphere tranquil and relaxing. We look forward to welcoming you back soon! Warm Regards, Lily James Assistant Front Office Manager

Customer review rating 4.5/5

Eden S. Couples - Confirmed reviews ALL

Staff pleasant. Evening meal & breakfast were very good. Room was clean and comfortable. Good location.

Dear Eden, Thank you for your kind words! We're so pleased you enjoyed the food, found your room clean and comfortable, and appreciated our convenient location. It's great to hear our team made a positive impression too. We hope to welcome you back again soon! Kind Regards Mohammad Tabish Alam

Customer review rating 4.0/5

Nicky A. H. Families - Confirmed reviews ALL

It was a lovely location but it needs some love. The drive was is a chiropractor's dream, the carpets need replacing throughout. Our bathroom had clearly experienced some serious water damage in the past & would benefit from a full makeover. There was also this weird whitish grime over so many windows that there may as well not have been a view because you couldn't see it anyway. On the plus, breakfast was incredible both days & the room was a decent size.

Dear Nicky, Thank you for your detailed feedback. We're glad you enjoyed the surroundings and our spacious rooms, as well as the breakfast. We sincerely apologize for the areas needing attention, including the carpet and bathroom. Your comments highlight important areas for us to improve, and we truly appreciate your honesty. Your insights will help us make necessary upgrades to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide a more polished stay. Warm Regards, Lily James Assistant Front Office Manager

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Other web-users rate our hotel

  • 369 reviews 9.6/10 Location
  • 768 reviews 5.2/10 Room
  • 677 reviews 8/10 Service
  • 23 reviews 1.9/10 WiFi
  • 366 reviews 8.1/10 Breakfast
  • 361 reviews 6.3/10 Food
  • 226 reviews 4.3/10 Vibe
  • 199 reviews 4.6/10 Cleanliness

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