Mercure Bristol North the Grange Hotel 4 stars

Customer review rating 3.8/5 2,454 reviews

ALLSAFE approved hotel

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Mercure Bristol North the Grange Hotel
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+ 14 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP bristol
united kingdom

Tel: +4401454355012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Non contractual photo

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

2,454 reviews

tripadvisor

TripAdvisor Rating 3.5/5

999 reviews

Comfortable bed and room but no breakfast delivered

Customer review rating 3.0/5

Anonymous Business - 15/04/2021 Confirmed reviews ALL

Room was nice and bed was comfortable but I had no breakfast delivered that I had ordered

Dear Miss L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do apologise you did not receive breakfast on this occasion. We appreciate your sharing experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Very pleasant stay.

Customer review rating 4.5/5

Rachel Business - 11/04/2021 Confirmed reviews ALL

Clean, comfortable, great location.

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note of your comments about the TV remote and going forward we are ensuring our room attendants deep clean them between guests. We apologise this let down your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Comfortable stay

Customer review rating 4.5/5

Iain L. Business - 11/04/2021 Confirmed reviews ALL

Service was great and safe place to stay with all measures taken to facilitate social distancing. Had a few issue with my door key, but service guy attended immediately. Lovely grounds and breakfast was good considering it was a breakfast in a bag. Would stay again.

Dear Iain, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia
Customer review rating 4.0/5

Na Families - 29/03/2021 Confirmed reviews ALL

Lovely staffs, outstanding landscape, quiet and clean

Dear nadiyeh a., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Good stay

Customer review rating 5.0/5

Javier C. Business - 20/03/2021 Confirmed reviews ALL

Stayed for the second time and everything was fine. All personal were very kind and helpful. I will choose this hotel for my next journey to Bristol.

Dear Jaiver C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and it was our pleasure to welcome you back. thank you for your very kind comments regarding the team whom i'm sure will be delighted to read. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Great location, beautiful setting, comfortable room and bed

Customer review rating 5.0/5

A M. Business - 15/03/2021 Confirmed reviews ALL

Easy and pleasant check in. Decent breakfast (considering that it was in my room because of covid restrictions). Will definitely stay again.

Dear Mr Andrew M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for the very high rating it is very much appreciated. We are definately doing what we can in this time and thank you for your comments regarding breakfast. We look forwards to being able to open the restaurant hopefully in May. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Very comfortable

Customer review rating 4.0/5

Skodauser Couples - 14/03/2021 Confirmed reviews ALL

The hotel was ideally situated. Close to all the amenities and the purpose of our visit but very peacefully situated in large rural gardens. Although the hotel is a little tired our room was most comfortable and hot cooked meals including breakfast were on offer unlike everywhere else we've stayed where there has been nothing. We will definitely stay again.

Dear Helen C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and I was delighted to read that you had enjoyed the location, food offerings and pleasant surrounding to the hotel. I'm very glad that your stay was to your liking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Super helpful staff....went above and beyond!

Customer review rating 5.0/5

Business T. Business - 13/03/2021 Confirmed reviews ALL

Had another great stay at Mercure Bristol North! The staff work really really hard to be welcoming and provide any assistance you need, even in these difficult times.

Dear Paul W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you so much for your wonderful review it was so lovely to read and we really do appreciate you taking the time. Your comments regarding the team are so appreciated in this time we when are all operating in different circumstances from perhaps our normal day to day activities. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 4.0/5

Adam Business - 12/03/2021 Confirmed reviews ALL

The hotel was clean, tidy and fit for purpose. Staff were friendly, helpful and very professional.

Dear Adammr B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you for your wonderful comments regarding cleanliness, service and particularly regarding the team and their professionalism. It is very much appreciated to have such wonderful feedback and to know that we are doing a great job of looking after our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Well Located, friendly Team and Impressive Rooms

Customer review rating 5.0/5

Craig Business - 26/02/2021 Confirmed reviews ALL

Very welcoming team, explained all the rules around Covid, and what a wonderful room

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for highlighting Carly, we always strive to give our guests the best stay possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Nice stay

Customer review rating 4.5/5

G B. Couples - 23/02/2021 Confirmed reviews ALL

Very good stay considering covid 19 etc Staff very helpful

Dear Mr b., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and thank you so much for your high rating and wonderful comments about the team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good stay

Customer review rating 4.5/5

Paul W. Business - 23/02/2021 Confirmed reviews ALL

Very enjoyable staff very helpful

Dear Paul W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Lovely location

Customer review rating 3.0/5

Gp Business - 22/02/2021 Confirmed reviews ALL

Accommodation was fine. We had great difficulty understanding why during the pandemic you would put someone else in the interleading room??? Exposure from the room is possible as its not sealed, but most importantly there is very little sound barrier between room and we heard the guest in the adjoining room continually. The hotel was so empty...WHY???

Dear Geoffrey, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologize that you felt unsafe Covid wise during you stay. If you do choose to stay with us again please let us know your preference of a non interconnecting room and we will do our best to provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Nice quiet location

Customer review rating 4.5/5

Dewi M. Business - 06/02/2021 Confirmed reviews ALL

Stayed here for 10 weeks while working in Bristol area. Staff are on the whole very good, considering the current pandemic, I think they did well

Dear Dewi M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It was our pleasure to look after you and and thank you for the lovely comments and feedback both during your stay and now. I hope that you are keeping well and safe on your return home and that you are able to get some time off before the next adventure! It is always a pleasure to receive positive feedback. I will share your comments with everyone. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Disappointed stay

Customer review rating 2.0/5

Mrs P. Families - 03/02/2021 Confirmed reviews ALL

After staying here for 6 days had 2 rooms no cleaning or beds made or clean towels times of lockdown and Covid cleaning should be priority.

Dear sharon p., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry to read that the experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to reassure you that we have the most stringent COVID safety measures in place at the hotel and we take the safety of our guests and staff very seriously indeed and its of paramount importance. I am sincerely sorry if there was any miscommunication on arrival and if you were not advised that due to our COVID safety measures we do not enter occupied rooms to clean them on a daily basis. This is to reduce the contact between staff and guests and reduce the risk to both staff and guests. I do appreciate that for guests staying for a few days that service may be required/expected however this is upon discussion and must be agreed regarding when the room is vacant. We do receive a lot of feedback that guests are very happy that we are not entering their rooms. I'm sorry if you felt that these arrangements were not suitable for yourselves and that this wasn't brought to my attention during your stay so that I could explain our safety protocols with you. I do believe that we interacted a few times as reception so I'm sorry if this didn't come up so I could reassure you and discuss Having checked our bedroom cleaning COVID safety records and also with our head housekeeper can see that both rooms 104 and 106 were cleaned half way through the stay on the 29th January and this included all the linen being changed and the beds as well. We do have a whats app message service number in the rooms, again to limit interactions at between guests and staff and to ensure we have good communication for anyone needing anything at all during their stay and to order by delivery, service takeaway food or anything else required as allowed under the current restrictions. We have many cleaning protocols in place for the hotel including extra cleaning for the bedrooms being serviced between occupants and extra cleaning routines in public areas including toilet checks, door handle sanitizing and touch points and have recently introduced more automatic door safe opening devices to ensure less hand touching surfaces as well and plenty of hand hygiene dispensers around the public areas. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do let me know directly if i can help in anyway, my direct email is ca… Sincerely, Catherine Holmes Operations Manager
Customer review rating 4.5/5

Kev E. Business - 02/02/2021 Confirmed reviews ALL

Overall very well run due to Covid

Dear Kevin E., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for your high rating. It is always a pleasure to receive positive feedback and thank you so much for sharing your thoughts regarding the safety measures that we have implemented. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Holmes Operations Manager

Good stay - perfect place to work and remain totally social distanced

Customer review rating 4.5/5

Karen Business - 02/02/2021 Confirmed reviews ALL

Room comfortable and clean. room set out with office chair to enable me to undertake work comfortably. Amazingly supportive staff team who have enabled me to find the perfect solution to being able to work as I cannot work from home - so receive work information in the morning and this is collected in the evening safely in the open air.

Dear Karen H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel and for the high rating, thank you so much. It is our pleasure to look after you and to be able to provide you with anything that you need to make your stay comfortable and especially when working away from home in these times which i'm sure can be worrying for lots of people. Thank you for the kind and wonderful words regarding all our team which I'm sure everyone will be delighted to read and for sharing your experience. Please do let us know anything at all that you need or anything that can make your stay more comfortable Sincerely, Catherine Holmes Operations Manager

Poor organisation

Customer review rating 1.5/5

Dessy Business - 29/01/2021 Confirmed reviews ALL

I was double charged by the hotel and took them 5 days to return £180.00, didn't get any apology or asked did that cause any inconvenience....

Dear Desislava, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again we do apologise for taking payment from the wrong card, as brought up when you checked out we refunded your card for you straight away and hopefully it is back in your account. I do apologise this mistake was not communicated fully to you. We appreciate your sharing your concerns, and will continue training our staff on the correct procedure Sincerely,

Reasonable location

Customer review rating 2.5/5

Nathaniel N. Business - 28/01/2021 Confirmed reviews ALL

The room was advertised as £42 but charged £50 over the phone

Dear Nathaniel N., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If this is to happen in the future please inform us at the time of booking and we can hopefully resolve this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia

Bristol break

TripAdvisor rating 4.0/5

jrtaylor1239 18/08/2020 TripAdvisor review

It was certainly a different experience staying in these Covid days but the hotel and its staff provided a good service notwithstanding the difficulties. The meal provided within the booking was enjoyable even if it was eaten in the bedroom.

Dear jrtaylor1239 Thank you for your wonderful feedback! Were glad you enjoyed your stay and will pass on your wonder comments to our team. We hope you come stay with us again and come enjoy our restaurant and bar once we re-open them soon! Kind Regards Simon Food & Beverage Manager

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