Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,122 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,122 reviews

TripAdvisor Rating  4.0/5  1,534 reviews

Certificate of excellence 2022

Bleak Bowden Hall Experience

TripAdvisor rating 2.0/5

Alan H Couples - TripAdvisor review

Dear Sirs, I wish to advise you of our horror stay experience at the above hotel. We had stayed here previously in an ‘executive suite’ which was anything but that. We came to an arrangement with the Manager-who said that it was down for ‘imminent’ upgrade. I think that they were being economical with the truth-given our most recent experience-photographic evidence included. The housekeeping was nearly non-existent, with me having to clean the filthy toilet before my wife was subjected to excrement stain. The mirror had not been cleaned, the bathroom fan does not seem to work, and the pictures expose the dilapidated state and lack of maintenance. There was an infestation of ladybirds-in December😱 the lack of hygiene is very apparent. This sorry experience brings discredit to the Accor name, and is a sad indictment on The UK Tourist Industry, and especially Senior Management at Jupiter Hotels, Bowden Hall Hotel, and the lessee Accor Hotels. We had been advised-days before our visit- that due to Christmas Party nights, we would be ‘dining’ in a conference room-which turned out to be a small room with four tables for two, but we turned out to be the only guests🥴and not so much as a strand of tinsel, made the experience like an evening at ‘Bleak House’ which was very sad and avoidable, as we had booked some weeks ago. Our first night menu-drastically reduced, compared to our previous visit, was disappointing with my prawn cocktail starter comprising of the smallest cocktail prawns imaginable. It begs the question from sustainability, what kind of trawl net was used ? and my recommended Tom’s Steak pie being capable to acquitting itself well in a fight with a mini-chainsaw. The mashed potato bearing testimony to the effects of long-term exposure of kitchen heat lamps. All the more surprising as we were the only non-Christmas party guests🤷‍♂️🤷‍♀️ We were saddened by the lack of consideration given, with Bowden Hall being aware that we were the only two🥴and total lack of courtesy and consideration in this festive period. Friday morning 8th Dec, went down for breakfast, it was absolutely divine, without doubt, the finest breakfast I have ever eaten in my 74 years. The poached eggs were perfection personified, and the breakfast layout and presentation could not have been beaten-anywhere. It is unfair to expose such disgusting room condition complaints on your hard-working staff, in addition to unwitting clients who have paid for such second/third rate accommodation. Fridays evening’s meal was welcome, acceptable and tasty. Saturday breakfast-again was superb in presentation, quality and taste. The breakfast staff are to be commended. There seems to be complete ambivalence and non-interest in the shabbiness at Bowden Hall with deeply stained carpets throughout and doors in a bad state of repair. Senior management either are banging their heads against a brick wall with the owners or are probably fed up with the refusal by them to instigate improvements. A very sorry state of affairs🥴

Lovely stay

Customer review rating 5.0/5

Penny Friends - Confirmed reviews ALL

Great staff, comfortable rooms, delicious food.

Dear Penny S., Thank you so much for your positive feedback! I'm thrilled to hear that you had a great experience with us. It is great to hear that enjoyed the comfort of our rooms, and found our food delicious. It's always our goal to provide excellent service and create a memorable stay for our guests Sincerely, Chelsea Pearce Customer Service Executive

Good stay

Customer review rating 4.5/5

Mark Friends - Confirmed reviews ALL

Brilliant Xmas party, staff extremely helpful and very pleasant

Dear Mark, Thank you so much for your kind words! We are thrilled to hear that you had a brilliant time at our Christmas party and that our staff contributed to making your experience enjoyable. We do hope that we can welcome you back again next year. Kind regards Chelsea Pearce Wedding and Events Executive

Nice stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Lovely hotel with mostly very pleasant staff and lovely food

Thank you for your kind review. We are very pleased to hear that you enjoyed your stay with us and found our staff and food to be great. We strive to provide a safe and friendly atmosphere for our guests, and it's wonderful to hear that we achieved that for you. Thank you again for taking the time to share your experience – we appreciate it! Kind regards Chelsea Pearce Customer Service Executive

Rural hotel with great staff

Customer review rating 3.5/5

Me Business - Confirmed reviews ALL

I'm sure as a weekend country retreat this would be a fantastic "get away" hotel, however as a mid week business location it was less relaxing (poor / no mobile phone signal, weak wifi for video calls).

Dear Robert C., Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your perspective, and I apologize for any inconvenience you experienced during your mid-week business visit. I understand that a reliable mobile phone signal and strong Wi-Fi are essential for business travelers, and I regret that we fell short of meeting your expectations in this regard. We are actively working on improving our technology infrastructure to ensure a seamless experience for our guests, especially those visiting for business purposes. Once again thank you for choosing to leave a review and we do hope we can welcome you back again in the near future. Sincerely, Chelsea Pearce Customer Service Executive

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Other web-users rate our hotel

  • 373 reviews 9.3/10 Location
  • 913 reviews 6.9/10 Room
  • 1,008 reviews 8.9/10 Service
  • 38 reviews 3.5/10 WiFi
  • 460 reviews 5.5/10 Amenities
  • 337 reviews 8/10 Breakfast
  • 315 reviews 5.5/10 Cleanliness
  • 7 reviews 1.1/10 Wellness Area

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