Dear Lauren F., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Michael and J., Thank you for your lovely review. We’re delighted to hear that you enjoyed our convenient location, beautiful grounds, and welcoming service. It’s wonderful to know that you also enjoyed the breakfast. We hope to have the pleasure of welcoming you back again soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Beverly, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel clean and comfortable, enjoyed our beautiful countryside location, and found the majority of our team polite, efficient and attentive. We are, however, very sorry to hear about your experience at the bar. We pride ourselves on providing a warm and welcoming environment for all our guests, and we apologise that you found the service curt and unfriendly. We also appreciate your comments regarding inappropriate language being used in front of guests. This is certainly not the standard of behaviour we expect from our team, and your feedback will be addressed with the relevant management team. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide the friendly and professional experience you should expect from us. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Patricia, Thank you for taking the time to share your feedback, and welcome back! We’re delighted to hear that you found the hotel welcoming and our team friendly and helpful. It’s also great to know that you enjoyed the comfort of your room and beds, as well as our breakfast. We appreciate your comments regarding access to the upper floors. As a historic Grade II listed building, there are restrictions on the alterations we can make to the property, which unfortunately limits our ability to install a lift in certain areas. We’re sorry that our dinner menu did not meet your expectations. We understand your comments regarding the selection and the availability of healthier options, and we will share this feedback with our food and beverage team as we continue to review our offering. Thank you again for returning to stay with us and for your constructive feedback. We hope to have the pleasure of welcoming you back again in the future. Kind regards Chelsea Pearce Merucure Gloucester Bowden Hall Hotel

Dear Stephen and Eithine, Thank you so much for your lovely review. We’re delighted to hear that you enjoyed another stay with us and that you and your four-legged friend felt so welcome. It’s wonderful to know that our team made you feel cared for throughout your visit, from reception and the bar to breakfast in the restaurant. We’re also pleased that you enjoyed our beautiful surroundings. Although it was only a one-night stay this time, we hope to welcome you back again soon for a longer visit! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Emma and G., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your two-night stay, found our staff friendly, and particularly enjoyed the delicious food at the wedding meal and breakfast. We’re sorry, however, that the condition of your room did not meet expectations. We appreciate you bringing the orange stain on the carpet and the gaps near the wall to our attention. This is certainly not the standard we aim to provide, and we will pass your comments on to our housekeeping and maintenance teams for attention. We understand that, particularly given the price paid for the room, you expected a higher standard. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back and provide a more comfortable experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Lynne and Abbey, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a pleasant stay and enjoyed our friendly atmosphere and beautiful green parkland surroundings. We’re glad that you found the hotel pleasant overall, although we’re sorry that your room was only average. We appreciate your comments and will continue to look for ways to improve the comfort and quality of our accommodation. Thank you again for your review, and we hope to have the pleasure of welcoming you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Christine, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our beautiful grounds, spacious rooms and especially our huge, comfortable beds. It’s also great to know that you enjoyed breakfast. We’re sorry, however, that your evening meal did not meet expectations. We apologise that the pork bites were too spicy for you and appreciate you bringing this to our attention at the time. We’re disappointed that the overall dining experience felt below the standard you would expect from a four-star hotel, and your comments will be shared with our food and beverage team. Thank you again for your honest feedback. We H. to have the opportunity to welcome you back and provide an experience that fully meets your expectations. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Mary, Thank you for taking the time to leave your feedback. We’re pleased to hear that you found your stay to be good value. We’re sorry that the temperature in your room made your stay less comfortable. As we are a Grade II listed building, there are restrictions on the alterations we can make, and our windows can only open to a certain point for health and safety reasons. We do provide fans in our rooms to help with airflow during warmer weather. We’re also sorry that the nearby tree affected the amount of natural light in your room. We appreciate your comments and will take them into consideration when reviewing room allocations where possible. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Mourad, Thank you for choosing to stay with us for a second time and for taking the time to share such detailed feedback. We’re very pleased to hear that you love our location and that our team continue to make a positive impression. That said, we are genuinely sorry that your most recent stay fell short of expectations, particularly as you had booked well in advance and had contacted us ahead of your arrival with your requests. We are sorry to hear about the lack of ventilation and the impact this had on your sleep. We appreciate that providing a fan was intended to help, but we completely understand that the industrial fan supplied was not a suitable solution due to the noise it generated. Your suggestion regarding quieter tower fans is very helpful, and we will certainly share this feedback with the relevant team. We’re sorry that the room conditions resulted in such a poor night’s sleep and that all four of you left feeling exhausted. A comfortable and restful stay is fundamental to the experience we aim to provide, and we regret that we did not deliver this on this occasion. We truly value your loyalty as a returning guest and your Diamond status, and it is disappointing to hear that this experience has left you questioning whether to return. We hope you might give us another opportunity in the future to provide the standard of stay you experienced and enjoyed on your previous visit. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Hayley and M., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay overall, particularly the comfortable bed, cleanliness and friendly service from our team. We’re sorry, however, that our restaurant offering did not meet the expectations you would associate with a four-star hotel. We appreciate your detailed comments regarding the menu, presentation and quality of the accompanying items, as well as the use of individual condiment packets. Your feedback has been shared with our food and beverage team for consideration. We are pleased to hear that you found the burger itself big and tasty, but we recognise that the overall dining experience fell short of the standard we aim to provide. We truly value your comments and hope to have the opportunity to welcome you back and provide a more enjoyable experience throughout your stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Jamie, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our lovely venue and great location. We are, however, very sorry that your stay was affected by noise from other guests. We fully appreciate how frustrating it must have been to have your night’s sleep disrupted, and this is certainly not the experience we want our guests to have. We will review how we can respond more effectively to noise issues to help prevent this happening in the future. We’re also sorry for the misunderstanding regarding the additional chicken with your noodles. We understand that you would have expected to be made aware of the additional charge when the option was offered, and we will ensure this feedback is shared with our team to improve communication around any menu supplements. Thank you again for bringing these matters to our attention. We hope you will consider staying with us again and allow us the opportunity to provide you with the comfortable and enjoyable experience you deserve. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Nicholas, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our waiting and bar staff good and attentive. We’re sorry that the location of your room and the noise from the fan affected your stay and your sleep. We appreciate that a room at the top of the building may not have been ideal for you, and we apologise that the fan was not fit for purpose. We’ll certainly take your comments on board and look into this to ensure the equipment in our rooms is working as it should. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Timothy /. C. M., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Alexander, Thank you for taking the time to share your feedback. We’re sorry to hear that you found the journey to and from the hotel difficult, particularly when you were expecting our location to provide straightforward access from the M5. While our rural setting is something many of our guests enjoy, we appreciate that the surrounding roads and routes can be less convenient than expected. We understand how frustrating this can be, especially when travelling to an unfamiliar area. We hope that, despite the journey, you enjoyed your stay with us and would be pleased to welcome you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Ian and A., Thank you for taking the time to share your feedback. We’re pleased you enjoyed the lovely setting around the hotel. We’re sorry to hear that some areas are looking tired and that your first evening’s meal didn’t meet expectations. We’re glad to hear the food was better on Sunday, and we’ll certainly take your comments on board as we continue to improve. We hope to have the opportunity to welcome you back and provide a more consistently enjoyable experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Hayley and P., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your overnight stay with your grandson following the family wedding. It’s lovely to know you found the family room spacious, clean and comfortable, and enjoyed the beautiful views of our grounds. We’re also pleased that the bathroom met your expectations. We hope the wedding celebrations and your stay created some very happy memories, and we look forward to welcoming you and your family back again in the future! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Jennifer and M., Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a fantastic stay with us and that our team made you feel so welcome from start to finish. It’s lovely to hear your kind words about Kiera, the restaurant team and our evening host. We’ll be sure to share your compliments with them. We’re also thrilled that you enjoyed your Privilege Room, especially the wonderfully large bed! Knowing that you couldn’t fault your stay and would happily return is the greatest compliment we could receive. Thank you again for your recommendation, and we very much look forward to welcoming you back for another wonderful stay! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Dear Bailjit, Thank you for your lovely review! We’re delighted to hear that you enjoyed your weekend break with us and that our beautiful grounds helped make your special birthday celebrations even more memorable. It was a pleasure to have you stay with us, and we hope to welcome you back for another special occasion in the future Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel