Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,328 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,328 reviews

Customer review rating 5.0/5

Billy S. Solo - Confirmed reviews ALL

Enjoy brief stopover. Would stay again

Dear Billy S., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Linda &. D. G. Families - Confirmed reviews ALL

I was meeting up with family members for my birthday , the stay was ok, but not sure we would come back unless you had some improvements done, your staff were all very helpful and made the stay in some respects I would saw the menu could also do with an improvement to it, I felt it was fairly average to be honest, more so for the cost of the food I found our room 230 the carpet was the first thing I noticed as it was thread bare in a few place, could do with new in that room, the bed was fine the , in general I would say this hotel could do with a bit of time and money spent on it to really pull it up.

Dear Linda and D., Thank you for taking the time to share your feedback, and we’re pleased that you chose to celebrate your birthday with your family at Bowden Hall. We’re sorry that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the difficulty finding the entrance, as well as your honest feedback about the menu and the condition of the carpet in room 230. We understand how first impressions can be affected by areas that are showing signs of wear, and your comments will be shared with the relevant teams as we continue to look at improvements across the hotel. It’s lovely to hear that our staff were helpful and made a positive difference to your stay, and that you found the bed comfortable. We truly value your feedback and hope that, with the improvements we are working towards, we may have the opportunity to welcome you and your family back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.5/5

Jenny/nigel B. &. G. Families - Confirmed reviews ALL

We were impressed by Bowden Hall at a wedding fair held there in Autumn 2025 and, after a successful follow-up meeting with Vicky (Events Executive), we booked the hotel's Ambassador Suite for our August 2026 Wedding Reception. Vicky and her colleague Chelsea (Events Executive) were wonderful in helping us plan and organise our event there. Bowden Hall and the local church (St Leonard's) have a weddings reciprocal arrangement that works very well and is good value for money, and the vicar and church wardens at St Leonard's were very helpful in helping us plan and arrange our wedding ceremony there. Our wedding rehearsal, ceremony, reception and ceilidh all went smoothly and we enjoyed staying in the 4th Floor Bridal Suite (aka the "Superior" Bedroom). The hotel's Rachel (Operations Manager) skilfully acted as MC for our wedding day. Food, service, facilities and parking at the hotel were excellent, and we and our guests highly recommend it. We have 5 relatively minor caveats: (1) The hotel has no lift (possibly because it is Grade II listed) - but this is stated on the hotel's website - and, in any case, the staff always offered to help carry guests' luggage up the various flights of stairs to their rooms. (2) Although the function rooms have air conditioning - as mentioned on the hotel's website - the bedrooms have none. However, in our view, the fan provided in the bridal suite was sufficient, even in August. (3) The bridal suite has very dim lighting - possibly intended to be romantic, but quite unhelpful when applying makeup and getting dressed for a wedding. (4) The bridal suite has insufficient cupboard/drawer space for storing clothes items, and insufficient surface space for makeup and wedding items. For example, most of the space on the tiny dressing table is taken up by a flimsy, unfitted 3-piece mirror. (5) The bridal suite's en-suite would benefit from another towel rail, preferably near the bath/shower.

Dear Jenny and Nigel, Thank you so much for taking the time to share such a wonderful and detailed review of your wedding experience at Bowden Hall. It was an absolute pleasure to be part of your special day, and we’re delighted to hear that your ceremony, reception and ceilidh all went so smoothly. We’re particularly pleased that Vicky, Chelsea and Rachel, along with the wider team, helped make the planning and wedding day such a positive experience. We’ll be sure to share your kind words with them. It’s also lovely to hear that you enjoyed the food, service, facilities and the beautiful setting, and that the partnership with St Leonard’s worked so well for you. Thank you too for your thoughtful comments regarding the bridal suite. Your observations about the lighting, storage and surface space, as well as the additional towel rail, are really useful and will be shared with our team as we consider improvements. We also appreciate your understanding regarding the hotel’s listed-building layout and the lack of air conditioning in the bedrooms. It was a privilege to host your wedding, and we’re so pleased that you and your guests would recommend Bowden Hall. Wishing you both a lifetime of happiness together, and we hope to welcome you back to Bowden Hall for many happy anniversaries to come! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.0/5

Ruth B. Friends - Confirmed reviews ALL

It is not 4 star!!! It is about 3.5. I’ve stayed in hotels all around the world. You don’t have a safe (necessary these days!) bathrooms are tired. Air conditioning needs changing. There was an unpleasant smell in bathroom when we arrived but think it may have been a/c filter? Beds very comfortable and clean. Flood lights outside too bright in to the room!!! Your prices are not reflective! Should have been less!

Dear Ruth, Thank you for taking the time to share such detailed feedback following your stay with us. We’re genuinely sorry to hear that your experience fell short of the standards you were expecting. We really appreciate your kind comments about the comfort and cleanliness of the bed, and it’s lovely to know that this was a positive part of your stay. At the same time, we’re sorry that other aspects, including the bathroom, air conditioning, lighting and the smell on arrival, detracted from your overall experience. We completely understand how important it is to feel comfortable and relaxed when staying away from home. Your comments regarding the safe, the condition of the facilities and value for money have also been noted and will be shared with the relevant teams. Feedback such as yours is extremely helpful in highlighting where we can continue to improve. We’re sorry we didn’t leave you with the impression we would have hoped for, but we truly appreciate your honesty and hope we may have the opportunity to provide you with a much more enjoyable stay in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 5.0/5

Lauren F. Families - Confirmed reviews ALL

Very nice hotel with helpful and happy staff

Dear Lauren F., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

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