Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,213 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
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Mercure Gloucester Bowden Hall  Hotel - Image 4

Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,213 reviews

Customer review rating 5.0/5

Deborah &. K. G. Couples - Confirmed reviews ALL

Room clean and comfortable. Staff were great we had really good service. Food in the restaurant was lovely.

Dear Deborah, Thank you so much for your kind review. I’m delighted to hear that you enjoyed your stay with us, especially the friendly service from our team. It’s great to know your room was clean and comfortable, and that you had such a positive dining experience in the restaurant. Your comments will be shared with the team—they’ll be really pleased to know they helped make your visit so enjoyable. We hope to welcome you back again soon for another great stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Francis M. Couples - Confirmed reviews ALL

We booked a 2 night stay for the brasserie as advertised on the website, when we went down for dinner we were given a run of the mill pub menu as there was a wedding for 200 guest on the day we arrived I assumed that the kitchen staff were pre occupied and was completely understandable, but when I asked the front of house if this was the case he informed me that was the menu..?? I ordered the sirloin steak with the trimmings and black pepper sauce, the steak was uneatable just a cut full of fat needless to say to say they deducted this from my bill. We eat out away from hotel the following evening, the rest of our stay was really good rooms clean and the breakfast superb.The hotel is in a great location and the staff were very attentive.COME ON BOWDEN HALL (MERCURE) this hotel needs a brasserie as advertised on your website!!!

Dear Francis, Thank you for taking the time to share your feedback following your recent stay with us. I’m really pleased to hear you enjoyed our location and that breakfast was a highlight of your visit. It’s also great to know that overall your stay was comfortable. However, I’m very sorry to read of your disappointment regarding the dining experience. I completely understand how this fell short of expectations, especially given how our restaurant is presented. Your comments about the menu offering and how this was communicated by our team are genuinely appreciated, and I can see why this was frustrating—particularly as you were looking forward to a more brasserie-style experience. While large events can sometimes impact service, this should never lead to unclear or misleading information, and I apologise if this was your experience. Your feedback has been shared with both our kitchen and front of house teams, as we continue to review and improve our dining offering. We truly value your comments, and they will help inform future improvements. I do hope we’ll have the opportunity to welcome you back and provide a more enjoyable dining experience next time. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Rae A. A. W. C. Couples - Confirmed reviews ALL

Welhl located. Staff very friendly. Dinners disappointing.

Dear Rae, Thank you for your feedback. We're really glad to hear you found our location convenient a. our team friendly—that means a lot to us. We're sorry to learn that your dinners didn’t meet expectations. That’s certainly not the experience we aim to provide, a. we appreciate you bringing it to our attention. We’ll be reviewing this with our kitchen team to understand where we can improve. We hope you might consider giving us another try in the future so we can provide a much better dining experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 5.0/5

Teresa B. Solo - Confirmed reviews ALL

It was Fantastic very friendly and bed so comfortable and breakfast was lovely and hot

Dear Teresa, Thank you so much for your fantastic review! We’re delighted to hear you found the team very friendly, the bed comfortable, and the breakfast lovely and hot. It’s great to know you had such an enjoyable stay, and we hope to welcome you back again soon! Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.0/5

Karen R. Couples - Confirmed reviews ALL

Great location good food and reasonable prices.

Dear Karen, Thank you for your lovely feedback. We’re delighted you enjoyed our convenient location, the quality of the food, and found our prices reasonable. We hope to welcome you back again soon. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Other web-users rate our hotel

  • 366 reviews 9.7/10 Location
  • 955 reviews 7.2/10 Room
  • 1,138 reviews 9.5/10 Service
  • 32 reviews 5.1/10 WiFi
  • 507 reviews 5.6/10 Amenities
  • 483 reviews 9.2/10 Breakfast
  • 333 reviews 6.3/10 Cleanliness
  • 93 reviews 5.8/10 Bar

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