Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,192 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,192 reviews

Customer review rating 4.5/5

Janice S. Couples - Confirmed reviews ALL

very welcoming staff, friendly and efficient. It felt like I was staying with friends in their home......nothing was too much trouble. Environment relaxing, lovely grounds and in a quiet and beautiful surroundings. Breakfast extensive, enormous self service and healthy choices and alternatives cooked fresh on request.

Dear Janice, Thank you for your lovely review. We are delighted to hear that you found the team welcoming, friendly and efficient. Creating an atmosphere where guests feel relaxed and at home is exactly what we aim for, so it’s wonderful to know it felt like staying with friends. It is also great to hear that you enjoyed the peaceful surroundings and our grounds, as well as the breakfast selection. We are pleased the variety and freshly cooked options helped you start your day well. Your kind comments mean a great deal to the whole team, and we hope to have the pleasure of welcoming you back again soon. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 5.0/5

Stephen G. Business - Confirmed reviews ALL

Good service and well serviced accommodation

Dear Stephen G., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Melissa P. Couples - Confirmed reviews ALL

Main area like bar and lounge are lovely as is the view. Room fairly clean but carpet was poorly kept with areas cut out of it like it had been stained. I know it’s an old building and we were on the top floor but it was very warm-also loud, we heard the persons alarm go off in the room next door. Pillows weren’t comfy so my sleep quality was poor.

Dear Melissa, Thank you for taking the time to share your feedback. We are really pleased to hear that you enjoyed the bar and lounge area and the view. That said, we are sorry to hear that aspects of your room and your sleep experience did not meet expectations. The condition of the carpet you described certainly is not the standard we aim to maintain, and we have shared your comments with our housekeeping and maintenance teams so it can be reviewed. We are also sorry that the room felt too warm and that noise from a neighboring alarm disturbed your stay. Comfort is very important to us, and we regret that the pillows did not suit you and that your sleep was affected. Your feedback is genuinely helpful as we continue to improve both our rooms and our guests’ experience. We do hope we’ll have the opportunity to welcome you back in the future and provide a much more comfortable stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 2.5/5

Danny C. Business - Confirmed reviews ALL

Pretty tired hotel, clean enough but lots of stuff not right. Tv just had no signal no matter what, really low water pressure in the shower. Light fittings / lamps alarmingly wobbly. Food nice and staff very friendly though, can’t fault them.

Dear Danny, Thank you for taking the time to share your feedback following your stay with us. While we are pleased to hear that you found the hotel clean, enjoyed the food, and experienced friendly service from our team, we are sorry that some aspects of your room did not meet expectations. Your comments regarding the TV signal, water pressure in the shower, and the stability of the light fittings are very concerning, and we will certainly pass these on to our maintenance team so they can be investigated and addressed. We truly appreciate you bringing these matters to our attention, as feedback like yours helps us improve the experience for our guests. It is great to know our staff made a positive impression, and we hope we may have the opportunity to welcome you back in the future and provide a much improved stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 2.0/5

Mark D. Business - Confirmed reviews ALL

I was situated in room 240. The room was tidy and clean but it's location meant I had all the noise at the back of the hotel when laundry services visited about 9 pm on Tuesday 24th of February 2026. Then around 1.30am there was noise in the corridor. Also on the floor below me throughout my time in the room a door slamming could be heard with no consideration to guests. Finally when staying for an evening meal with a colleague at the hotel that night, the restaurant wouldn't take AMEX despite it being out companies standard payment method and the method used to pay for the room. The grounds and building, staff were great but I dipped out on the noise front.

Dear Mark, Thank you for taking the time to share your feedback following your recent stay. We are very pleased to hear that you found your room tidy and clean, and that you enjoyed our grounds, building, and the service from our team. Your kind comments about our staff are truly appreciated. However, we are sincerely sorry to learn that your experience was impacted by noise, this is certainly not the restful experience we aim to provide. We understand how frustrating this must have been, particularly when staying for business, and we apologize for the inconvenience caused. Your feedback has been shared with our housekeeping and maintenance teams so we can review our evening service schedules and door mechanisms, as well as reinforce consideration for guests during late hours. We are sorry for the frustration caused in the restaurant regarding the acceptance of AMEX. We understand how important it is for business travelers to be able to use their company’s standard payment method, especially when it had already been used for your room. We are reviewing how this is communicated to avoid confusion or inconvenience in the future. We truly value your feedback as it helps us improve, and we hope we may have the opportunity to welcome you back for a more peaceful and seamless stay next time. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Other web-users rate our hotel

  • 358 reviews 9.6/10 Location
  • 921 reviews 7/10 Room
  • 1,114 reviews 9.4/10 Service
  • 37 reviews 5.4/10 WiFi
  • 503 reviews 5.7/10 Amenities
  • 462 reviews 9.2/10 Breakfast
  • 320 reviews 6/10 Cleanliness
  • 6 reviews 3.8/10 Wellness Area

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