Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,227 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,227 reviews

Customer review rating 5.0/5

Andrea C. Couples - Confirmed reviews ALL

Lovely 3 days exploring the beautiful Cotswolds

Dear Andrea, Thank you for your wonderful review. We're delighted to hear that you enjoyed your room, appreciated the peaceful atmosphere, found our team welcoming, and made the most of our convenient location. It's great to know you had a lovely three days exploring the beautiful Cotswolds. We hope to welcome you back for another relaxing stay in the future Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Pamela N. Friends - Confirmed reviews ALL

The grounds are beautiful, staff were lovely. Check in was straightforward. Good breakfast - overall was good. Good car parking as well. The only thing that let’s this place down is the quality of rooms - outdated, no aircon which was disappointing as the weekend I went, the weather was glorious and I had a fan in my room which was blowing warm air. The shower wasn’t great in my room so can’t comment for all rooms. They do need an upgrade I feel.

Dear Pamela, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our beautiful grounds, found the team welcoming and helpful, and appreciated the straightforward check-in process, breakfast, and convenient parking facilities. We also appreciate your honest comments regarding the room quality. We understand how the warm weather during your stay would have made the lack of air conditioning more noticeable, and we're sorry that the fan and shower facilities did not meet your expectations. Your feedback regarding the condition of the rooms is valuable and has been shared with our management team as we continually review opportunities to improve our guest experience. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.0/5

Keith/elizabeth J. Couples - Confirmed reviews ALL

Helpful, pleasant staff, room Adequate evening meal poor.

Dear Keith and Elizabeth, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff helpful and pleasant and that your room met your needs. However, we are sorry to learn that your evening meal did not meet your expectations. We value all guest feedback, and your comments will be shared with our kitchen team as we continually strive to improve the dining experience we offer. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotell

Customer review rating 4.5/5

Edward C. Friends - Confirmed reviews ALL

Excellent and clean room, quiet. Lovely grounds and good meal which was good value.

Dear Edward, Thank you for your lovely review. We are delighted to hear that you had a very pleasant break and enjoyed your stay with us. It's wonderful to know that you found your room clean, comfortable, and quiet, and that you were able to enjoy our grounds during your visit. We're also pleased that you enjoyed your meal and felt it offered good value for money. Your kind comments are greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Shirley S. Couples - Confirmed reviews ALL

Well located. Sadly couldn’t sleep well as you can’t open the windows more than 3” which in hot weather is ridiculous, so disappointed about this as never really have a night away & was looking forward to a nice sleep with fresh air through the window. Was provided with a fan but can’t sleep with noise, which is why we chose this hotel for being a peaceful place. Need to be able to open windows properly in the summer months or provide air conditioning. Global warming is happening & we need fresh air!

Dear Shirley, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and peaceful surroundings. However, we are sorry to learn that your stay was affected by the temperature in your room and that this impacted your sleep. For health and safety reasons, our windows are fitted with restrictors and can only be opened a limited amount. We understand that during warmer weather this may not always provide the level of ventilation guests would prefer. While we do offer fans to help keep rooms comfortable, we appreciate that these are not suitable for everyone. Your comments regarding room temperature, ventilation, and air conditioning have been noted and will be shared with our management team for consideration as we continue to review ways to improve our guests' comfort. Thank you again for your feedback, and we hope we may have the opportunity to welcome you back in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Other web-users rate our hotel

  • 372 reviews 9.7/10 Location
  • 958 reviews 7.2/10 Room
  • 1,141 reviews 9.4/10 Service
  • 32 reviews 5.3/10 WiFi
  • 506 reviews 5.8/10 Amenities
  • 481 reviews 9.3/10 Breakfast
  • 340 reviews 6.5/10 Cleanliness
  • 9 reviews 1.7/10 Wellness Area

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