Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,159 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Mercure Gloucester Bowden Hall Hotel - Image 3
Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,159 reviews

TripAdvisor Rating  4.0/5  1,651 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Janet F. Couples - Confirmed reviews ALL

Parking was extremely difficult as no spaces on tarmac. Only space left was on rough uneven ground under a tree that deposited resin onto the car. Room was good and clean. TV remote control sound and channel changing did not work effectively. Bar was inadequately staffed from 6pm onwards. Breakfast staff were good, friendly and helpful. Evening snack meal was good and well presented.

Dear Janet, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your room, appreciated the cleanliness, and had a positive experience with both our breakfast service and evening snack, your kind words for the team are truly appreciated. We are sorry to hear about the difficulties you encountered with parking. We were hosting a number of conference during your stay, and it can be challenging to anticipate the number of vehicles that will arrive to the hotel. We do apologize that this had affected your stay here with us. Thank you also for bringing the TV remote issue to our attention, our maintenance team will investigate and address it promptly. Your feedback regarding bar staffing is also noted, and we will look into scheduling adjustments. Once again thank you for choosing to leave a review. We do hope we can welcome you back in the near future. Kind regards Chelsea Pearce Customer Service Executive

Customer review rating 4.0/5

Linda H. Families - Confirmed reviews ALL

My family and I stayed 1 night. We loved the hotel , the staff were all very nice, and our breakfast was excellent. Beds are large and very comfortable. The only downside is the room we had on the 4th floor was to hot and the fan did little to improve this. We are aware that being a listed building they can’t install air conditioners, but an investment of some portable ones may make guests more comfortable. Other than that issue we were very happy with our stay.

Dear Linda, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you and your family enjoyed many aspects of your stay, including our hotel, our friendly staff, and the excellent breakfast. We appreciate your understanding regarding the temperature issue in your room on the 4th floor. As a listed building, we are indeed limited in what modifications we can make, particularly regarding air conditioning. However, your suggestion of investing in portable units is well noted, and we will certainly explore this possibility to enhance the comfort of our guests in similar situations. Once again thank you for choosing to leave a review. We do hope that we can welcome you back in the near future. Kind regards Chelsea Pearce Customer Service Executive

Customer review rating 4.5/5

Lynette B. Friends - Confirmed reviews ALL

All staff were friendly and helpful. Food was good. Nice location.

Dear Lynette, Thank you for taking the time to share your feedback. We are so pleased to hear that you found our team friendly and helpful, enjoyed the food, and appreciated our location. Your kind words are truly appreciated, and we hope to welcome you back again soon for another great stay! Kind regards Chelsea Pearce Customer Service Executive

Customer review rating 5.0/5

Elaine B. Couples - Confirmed reviews ALL

Spotlessly clean, calming atmosphere, and spacious. Great facilities, comfortable bed, very friendly and pleasant staff and good choice of food, especially with breakfast. Loved it!

Dear Elaine, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated the cleanliness, calming atmosphere, and spacious environment. It is great to know you found the facilities comfortable, our team friendly, and the breakfast selection to your liking. Your kind words mean a lot to us, and we hope to welcome you back to the hotel in the near future. Kind regards Chelsea Pearce Customer Service executive

Customer review rating 4.0/5

Alan S. Couples - Confirmed reviews ALL

Stay was fine but food in restaurant was very poor & overpriced. Some staff were charming, others not so!

Dear Alan, Thank you for taking the time to share your feedback. We are glad to hear your overall stay was fine and that some of our team members made a positive impression. We are sorry to learn that your experience in the restaurant did not meet expectations. We take all comments about food quality and value seriously, and we will be discussing this with our kitchen and management teams to ensure we are delivering the standard our guests expect. We also appreciate your note about the inconsistency in service. This is not the level of service we aim to provide, and we will be looking into this to help prevent it from happening again in the future We hope you will consider staying with us again and give us the opportunity to provide a more consistent and enjoyable experience next time. Kind regards Chelsea Pearce Customer Service Executive

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Other web-users rate our hotel

  • 357 reviews 9.6/10 Location
  • 862 reviews 7.1/10 Room
  • 1,062 reviews 9.4/10 Service
  • 44 reviews 4.6/10 WiFi
  • 450 reviews 5.9/10 Amenities
  • 376 reviews 9/10 Breakfast
  • 286 reviews 5.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.