Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,105 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,105 reviews

TripAdvisor Rating  4.0/5  1,533 reviews

Certificate of excellence 2022

Good location, food not good one meal sent back and couldn't be bothered the second time

Customer review rating 3.5/5

Cynthia G. Families - Confirmed reviews ALL

Good as we met family but the food spoilt our visit

Dear Cynthia G., Thank you for choosing to leave us are review regarding you most recent stay here with us. We are glad to hear that you enjoyed meeting with family. We do apologize for the inconvenience caused by the food. We take your feedback seriously and will make improvements to enhance your experience in the future. Once again thank you for choosing to leave us a review and we do hope that we can welcome you back in the future so we are able to redeem ourselves. Kind regards Chelsea Pearce Customer service executive

an old hall hotel but with modern decor and fittings.

TripAdvisor rating 3.0/5

Q7922LCdavids TripAdvisor review

We booked through Secret Escapes for three nights with dinner and breakfast. Dinner menu was a bit limited but the food was excellent although sometimes when the kitchen is busy the wait seems a long time. Breakfast was a substantial buffet although the kitchen staff were able to cater for special needs, if required. We had a garden view room overlooking a wooded area and lake. The view was spectacular as the leaves were still on the trees and the colours so vibrant. Our six foot bed was comfortable and warm. The Cotswolds are within easy driving reach and Gloucester with all its attractions is a mere three miles away. An enjoyable stay and we would not hesitate to book again for another stay.

Thank you for taking the time to share your experience of your stay at Mercure Gloucester Bowden Hall Hotel. We are delighted to hear that you enjoyed the stunning view from your room and found the food to be excellent. We strive to offer our guests a comfortable and relaxing stay, and we are pleased that you found this to be so. We appreciate your feedback regarding dinner menu options and wait times. Please know that we take all customer feedback seriously and use it to help us continually improve our services. Thank you again for your review, and we look forward to welcoming you back in the future for another enjoyable stay. Kind regards Gavin Jones General Manager

Do not go if on a coach tour ,your not welcome

TripAdvisor rating 1.0/5

BoardingPass705299 TripAdvisor review

We went on a coach trip to Gloucester Quays,stayed overnight in this hotel. The receptionist was very rude when we asked the directions to the rooms, our room although clean ,was adapted for a disabled person.evening meal choice pork or fishamans pie, I don'y like either,rude staff whe asked for an alternative, was offered a plain bowl of pasta !!. I asked if any salad going..and 20mins later, a bowl of salad was slammed infront of me..contained one small cherry tomato ,bits of lettace,some cucumber..tasteless.never porter,used back stairs,coach people are Not Welcome

Dear BoardingPass705299, Thank you for taking the time to provide us with your feedback about your recent stay at Mercure Gloucester Bowden Hall Hotel. We are sorry to hear that your experience was not as pleasant as we would have liked it to be. At Mercure, we strive to provide our guests with the best possible experience and it is regrettable that we failed to meet this goal on this occasion. We take all feedback seriously and appreciate you voicing your concerns. We value each of our guests and endeavor to create an atmosphere of comfort, convenience and service excellence through warm hospitality. Rest assured that we will use your feedback as a valuable learning opportunity in our commitment to continuously improve our services for all our customers. We hope you will give us the opportunity to regain your trust in the future through a more positive stay experience. Kind regards Gavin Jones General Manager

An okayish stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff at the hotel were, amazingly friendly, and ready to help whenever you need something. I did not like the room as it had few insects inside and was a bit cold. It has no lift which made it a bit difficult to find the way out.

Dear Wahiba M., Thank you for sharing your experience with us. I'm delighted to hear that our staff provided excellent service. I apologize for the issues you encountered with the room, including the presence of insects and the temperature. Your feedback is valuable, and we'll address these concerns promptly. Regarding the absence of a lift, unfortunately due to us being a listed building we are unable to install a lift. Once again thank you for choosing to leave a review. We do hope we can welcome you back in the near future. Kind regards Chelsea Pearce Customer Service Executive

Great birthday stay

TripAdvisor rating 5.0/5

eliz11234 Friends getaway - TripAdvisor review

Had a lovely couple of nights away for a friends birthday. We had a pod dinner on one of the evenings and it was brilliant. Lovely and warm, and the staff were amazing! Breakfast both mornings were great, loads of choice. Had some lovely trips out during our stay - lots to do around the area. We’ll be back soon!!

Dear Eliz11234, Thank you for taking the time to review your stay with us at Mercure Gloucester Bowden Hall Hotel. We are delighted to hear that you had a great birthday stay and enjoyed our pod dinner, breakfast and trips out in the area. We take great pride in ensuring our guests have the best experience possible and are pleased that your expectations were exceeded. At Mercure Gloucester Bowden Hall Hotel, we strive to provide excellent services, facilities, and amenities for our guests. It is through such feedback as yours that we are able to continue improving and striving for excellence. Once again, thank you for leaving a review and we look forward to welcoming you back very soon! Kind regards, Gavin Jones General Manager

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Other web-users rate our hotel

  • 377 reviews 9.3/10 Location
  • 917 reviews 6.9/10 Room
  • 1,020 reviews 8.9/10 Service
  • 38 reviews 3.3/10 WiFi
  • 461 reviews 5.5/10 Amenities
  • 337 reviews 8/10 Breakfast
  • 318 reviews 5.5/10 Cleanliness
  • 7 reviews 1.1/10 Wellness Area

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