Mercure Gloucester Bowden Hall Hotel

Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,533 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

ALLSAFE approved hotel

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

  • By plane

    BRISTOL AIRPORT At 80.62km / 50.1 miles

  • By train

    GLOUCESTER STATION At 6.11km / 3.8 miles

GPS:51.834147, -2.188742

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Brasserie at Bowden

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst brow sing the morning papers or flicking through complimentary magazines. Please be aware that rooms are only accessible using stairs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,533 reviews

TripAdvisor Rating  4.0/5  1,409 reviews

Certificate of excellence 2022

A disappointing 5 night stay

TripAdvisor rating 3.0/5

glenda_sprackland TripAdvisor review

Set in beautiful grounds, this old hotel is in need of refurbishment of public and private areas. Entrance shabby, on arrival reception were overwhelmed with the arrival of a coach party. Our rooms not ready, one and three quarter's hour wait for one of them, unable to make a dinner reservation for 6.30 because of priority given to coach party. 8pm too late for our older digestive systems, persistence resulted in a 6pm booking. Bedrooms comfortable, if basic, (two doubles for single occupancy), dirty windows with many cobwebs. Key card for one of the rooms failed on 5 occasions. It was the restaurant that really spoilt our stay. Dinner menu the same every night, rather like a chain public house venue. One of us has an intolerance to garlic & onion, of the 11 dishes only 1 was suitable, fish & chips. The other one, Steak, was unavailable every evening. £22 allowance made for dinner, anything else charged to account. This was not advised on the original booking, when inclusive figure was quoted. At breakfast, powdered substitute used for scrambled egg, buffet cooked food barely warm, items not replenished when coach party in, and would not expect "squeezy" packets of jam and marmalade from a supposed 4 star. The whole place had a "tired" and "stark" feeling about it, with an air of management not being on top of things. An entrance leading from lounge to terrace was littered with cigarette butts. We feel this hotel suffers from being part of a large chain, working within strict guidelines which lead to a feeling of it being only suitable for an overnight stay for commercial travellers. We did write to the General Manager expressing our dissatisfaction, and he has taken the trouble to reply. However, we feel the response is typical of a corporate entity, a lot of words but probably no action. Therefore, feel this report is justified to tell others that this hotel is not the place to be for other than a one night stay.

Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great staff and service

Customer review rating 4.5/5

Mark Families - Confirmed reviews ALL

The experience of a 0030h fire evacuation did not diminish the impression of great staff and service.

Dear Mark T., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce

Good stay, friends made it!

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

When we arrived our room was not ready, so we waiting in the lounge, while getting a drink from the Bar we had a credit card stolen! The room itself was a little tired, in need of a paint refresh etc. Whist 'mopping up' the condensation of the unit and Ice bucket, a large amount of what looked like Mushy Peas was found on the bottom of the bucket. Next morning, it was noticed that the room had been rushed when getting it ready for us, no spare Toilet Roll, not enough shower gel. Breakfast was mayhem, no Salt & Pepper or sugar on table, had to ask for a tea bag twice as there was not any on the drinks station. For the money we paid, would have expected better.

Dear Dianne S., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce

Good overnight stop.

Customer review rating 3.5/5

John T. Couples - Confirmed reviews ALL

Very friendly staff. Food preparation time a little slow. room adequate.

Dear John T., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Pearce

Good stay.

Customer review rating 4.5/5

Janet B. Couples - Confirmed reviews ALL

Friendly , helpful staff. Great room , very good breakfast. Evening meal good, just a little heavy on salt . Happy to return .

Dear Janet B., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea

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