Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,097 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,097 reviews

TripAdvisor Rating  4.0/5  1,552 reviews

Great staff

TripAdvisor rating 4.0/5

LichfieldBoy TripAdvisor review

We were a group of old friends from all over the country who had booked several rooms for a couple of nights to allow us to meet up. We were staying on a DB&B basis to take advantage of their offer of dinner at £22 per night. Outside the hotel looks wonderful with expansive grounds, plenty of parking and a lovely historic building. We arrived early and waited in the bar enjoying drinks until everyone arrived, because there were so many of us the receptionist came across and explained about dinner arrangements etc. before we all booked in and we thought this was a nice gesture. The lounge, bar and restaurant area looked recently renovated and were very pleasant although there wasn’t an awful lot of space given the size of the hotel. There was a wedding on the first day and their party took up most of the bar area but we managed to find enough seating in the lounge until they left for their party. The next day we did some sightseeing then when we returned to the hotel in the afternoon we found that there was a big wake in progress, this posed a problem because they took up all of the bar and lounge area so we had nowhere to sit. We ended up in the restaurant with drinks which was far from ideal, eventually they left and we could finally find a comfortable seating. The bedrooms (all classic doubles) were good although there was a lot of variation - some had been renovated and others were still waiting refurbishment, some rooms had wardrobes and others only hanging space, some rooms had air conditioning and others not – basically it was a bit of a lottery which room you got but in a building of this age I think that’s inevitable. Our room had a comfortable large bed, plenty of space, a good shower over the bath, air conditioning and it was clean – nothing to complain about. Breakfast was very good on both days, it was a buffet but all of the hot items were in small quantities which were regularly re-stocked so it was virtually freshly cooked. The bacon, sausage and black pudding were also of good quality. However we did have an issue – on the second morning scrambled and poached eggs were ordered but after 40 minutes they simply never arrived with no explanation offered. Dinner on both days offered a reasonable choice and was generally to a good standard but a couple in our party did have some issues – one had cold sea bass and other had a pork chop which was overcooked and inedible. It may be that the large number on our table caused some dishes to be left on the pass for longer than normal. Throughout I’ve got to say that all of the staff were brilliant – friendly, welcoming, efficient and extremely polite. They made a major difference to our stay and must be commended. If I was in the Gloucester area again I’d stay here again, apart from being a pleasant hotel it is also close to the city and its attractions.

Fantastic afternoon tea beautiful hotel and amazing staff

TripAdvisor rating 5.0/5

Unicorn1974 Friends getaway - TripAdvisor review

Absolutely fabulous hotel booked an afternoon tea for a friends hen do and from dealing with Vicky and Chelsea who dealt with the booking from the beginning who were very helpful and friendly nothing was to much trouble deal with all our queries in a very professional manner. The food on the day was fantastic fresh and tasty looking. The young server who looked after us on the day was wonderful checked in with us the whole time we were there to make sure we if everything we needed and also paid great attention to make sure that are dietary needs were met. The whole afternoon in the outside pod was absolutely fantastic and we couldn’t recommend this place and the afternoon tea enough

Dear Unicorn1974 Thank you so much for your delightful review of your recent experience in our pod We are absolutely thrilled to hear that you and your friends enjoyed your afternoon tea and that our team went above and beyond to make your friend's hen do truly memorable. Your kind words about Vicky and Chelsea warm our hearts. It's wonderful to know that they provided exceptional service from the moment of your booking and ensured that every detail was taken care of with professionalism and friendliness. We are delighted that you found the food to be fantastic and fresh, and we're especially pleased to hear that our staff member took great care of you and your group throughout the afternoon. Providing outstanding service and catering to our guests' dietary needs are top priorities for us, and we're thrilled that we could exceed your expectations in this regard. Our outside pod offers a unique and picturesque setting for special occasions, and we're delighted that you thoroughly enjoyed your time there. Your recommendation means the world to us, and we are grateful for your kind words and endorsement of our afternoon tea experience. Kind regards Gavin & Team

Friendly and helpful staff

Customer review rating 4.5/5

Karen K. Couples - Confirmed reviews ALL

Friendly and helpful staff, nice location and good food in restaurant

Dear Karen K., Thank you very much for taking the time to share your feedback with us! We are thrilled to hear that you found our staff to be friendly and helpful during your stay. Providing exceptional service is our top priority, and it's always rewarding to know that our efforts have made your experience enjoyable. We're also pleased to hear that you enjoyed our convenient location and the delicious food served in our restaurant. We strive to offer a comfortable and convenient stay for all our guests, and it's wonderful to hear that we met your expectations. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another great stay in the near future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

Business Traveller

Customer review rating 4.0/5

Roy Solo - Confirmed reviews ALL

Sat nav struggled with location, not the easiest place to find. Bedroom and bathroom was a good size, not sure why there wasn't a wardrobe! Breakfast was excellent, staff were very attentive. Bar and restaurant was ok, menu a bit limited. Would use hotel again.

Dear Stephen Roy W., Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services and better cater to the needs of our guests. We apologize for any inconvenience you experienced in finding our location. We understand that navigating to a new place can sometimes be challenging, and we will certainly look into ways to improve the accessibility and signage to make it easier for our guests to find us. We're delighted to hear that you found the size of the bedroom and bathroom to your liking. Regarding the absence of a wardrobe, we appreciate your feedback and will explore options to enhance the storage space in our rooms for the convenience of our guests. It's wonderful to know that you enjoyed our breakfast and that our staff provided attentive service. We strive to deliver excellent dining experiences, and we will take your comments about the menu into consideration as we continue to refine our offerings. We're glad to hear that you would consider staying with us again, and we look forward to welcoming you back in the future. Kind regards Gavin & Team General Manager Mercure Gloucester Bowden Hall Hotel

Lakeside pod booking

TripAdvisor rating 5.0/5

Flyer37160058090 TripAdvisor review

Had a pod for the mother in laws birthday! And I must say it didn’t disappoint. Beautifully decorated and a perfect temperature. Really pretty in the dark. Food was amazing everything came exactly as we asked. Even with a little surprise happy birthday plate for the birthday girl! Would totally recommend to anyone.

Dear Flyer37160058090 Thank you for choosing our lakeside pod for your mother-in-law's birthday celebration and for sharing your delightful experience with us. We are thrilled to hear that it was a memorable and enjoyable occasion. It's wonderful to know that you found the pod beautifully decorated and at the perfect temperature. We strive to create a comfortable and welcoming atmosphere for all our guests, and we're delighted that we succeeded in doing so for your celebration. We're glad that you enjoyed the ambiance of the surroundings, especially in the dark. Our lakeside location offers a unique and picturesque setting, and we're thrilled that you appreciated its beauty. It's fantastic to hear that you found the food amazing and that it came exactly as you requested. We're delighted that we could add a little extra touch to the celebration with the surprise happy birthday plate for the birthday girl. Making special moments even more memorable is what we love to do! Thank you for your recommendation. We truly appreciate your kind words and are thrilled that you would recommend our lakeside pod to others. Once again, thank you for choosing to celebrate with us. We look forward to welcoming you back for more memorable moments in the future. Kind regards Gavin & Team

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