Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating 4.3/5 4,114 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Gloucester Bowden Hall Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Ski hire facilities (Nearby)Paying
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane
Upton St Leonards
GL4 8ED
gloucester
united kingdom

Tel: +4401452255012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 80.62km / 50.1 miles

  • By train

    GLOUCESTER STATION At 6.11km / 3.8 miles

GPS :51.834147, -2.188742

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst brow sing the morning papers or flicking through complimentary magazines.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 1 double bed Garden side

  • Max. number of persons: 2
  • Wireless internet in your room

Classic room, garden side - 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe

Accessible double room - 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

Brasserie at Bowden

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Bar at Bowden

Non contractual photo

The Bar offers a range of wines, beers, cocktails, carefully selected gins, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 209

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Gloucester Bowden Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,114 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,278 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent service

Customer review rating 4.3/5

Rl Business - 09/01/2021 Confirmed reviews ALL

Really lovely hotel on the edge of the cotswolds. Could not fault the lady that checked me in and looked after me so well throughout my stay. Very peaceful and could even hear the owls.

Fabulous stsy

Customer review rating 4.3/5

Diane C. Business - 05/01/2021 Confirmed reviews ALL

I had a warm and heartfelt welcome, I felt like Prince, informative and extremely friendly and helpful, thank you Francesca. My evening and breakfast meal were brought to my room, and they were perfect, nothing was to much trouble.

Excellent experience

Customer review rating 4.3/5

Terry A. Couples - 29/12/2020 Confirmed reviews ALL

Excellent service, friendly and attentive staff, beautiful location.

Stunning location

Customer review rating 4.3/5

Gemma W. Couples - 27/12/2020 Confirmed reviews ALL

A lovely hotel in a stunning location. This was our second stay in this hotel- again it didn’t disappoint. Friendly staff, lovely room& the food was amazing. Will definitly stay here again.

Nice stopover

Customer review rating 4.3/5

Craig Business - 27/12/2020 Confirmed reviews ALL

Excelent service from all the staff during our stay. First Class

Pleasant and clean

Customer review rating 4.3/5

Anna Couples - 27/12/2020 Confirmed reviews ALL

Enjoyed the stay generally, clean facilities and good covid measures. I think the lack of staff impacted our trip a bit as the dinner was unnecessarily rowdy, with one seated party impacting the night of the two other groups with shouting, but the food was good and we enjoyed it overall.

Very good Stay

Customer review rating 4.3/5

Nadia Business - 26/12/2020 Confirmed reviews ALL

Very accommodating staff - we booked a conference room for a socially distanced interview and everyone was very helpful and kind. Thank you! Definitely recommend to others wanting a beautiful stay where you are also well looked after!

Great Midweek Break

Customer review rating 4.3/5

Uncle R. Couples - 26/12/2020 Confirmed reviews ALL

A fine night's stay in rural Gloucestershire, just perfect for charging the batteries.

Customer review rating 4.3/5

Maria P. Couples - 26/12/2020 Confirmed reviews ALL

Beautiful stay. Lovely helpful staff

Wedding

Customer review rating 4.3/5

Joanne B. Families - 23/12/2020 Confirmed reviews ALL

Well organised well looked after great staff

Vipod

Customer review rating 4.3/5

Claire J. Friends - 20/12/2020 Confirmed reviews ALL

I would like to say we had a great evening and a very good night stay I would also like to thank Archie who sorted the whole event out he was amazing from the beginning to the end We had several problems with booking due to covid and cancellations but Archie always responded to emails and sorted out problems Well done Archie

Lovely stay.

Customer review rating 4.3/5

Frankie S. Couples - 20/12/2020 Confirmed reviews ALL

Hotel beautiful, grounds and location lovely. Hotel very clean and well organised for covid. Hotel room clean and modern. Staff were always lovely and nothing too much trouble, had to reschedule a few times due to lockdowns and they responded to emails very quickly and efficiently. Vip pods looked great, there’s was no availability for the morning we wanted as we only requested it the day before (didn’t realise they were there) shame for us as they looked lovely so overall I would say excellent hotel. Received a bottle of rose with our stay which was a nice touch too.

Room for improvement

Customer review rating 4.3/5

Warren G. Couples - 18/12/2020 Confirmed reviews ALL

All the staff were excellent but some of the facilities were not up to standard eg equipment missing from weight machine in gym making it unusable Also dissatisfied with breakfast options

Not happy

Customer review rating 4.3/5

Mr D. C. Friends - 16/12/2020 Confirmed reviews ALL

I paid for a room with full English breakfast , got stale cakes no hot food , blamed it on COVID , no cleaning of rooms , no staff , eat in the restaurant Sent steaks back twice , since this hotel got taken over it’s gone down hill fast ! Won’t be coming back ,

Dear David c., Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do operate a Housekeeping service and as mention in the room letter this is on a request basis due to the current COVID19 and guest not wanting us to enter there room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you re visit us when we can offer our normal level of service. Sincerely,

Excellent Hotel

Customer review rating 4.3/5

Martin Couples - 15/12/2020 Confirmed reviews ALL

Welcoming and helpful staff and lovely food. What more could anyone ask for. Also felt very safe in terms of Covid-19 with one way systems and plenty of hand sanitiser around. All staff and guests wearing masks.

Dear Martin G., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not what we expected sadly...

Customer review rating 4.3/5

F T. Couples - 15/12/2020 Confirmed reviews ALL

This was a stay that my dad brought us through Virgin Experience which was going out of date so we thought we could get away for the night as the hotel looked lovely. We arrived and the hall is stunning, The staff were very welcoming and we were really excited. We were told there was stairs which isn't an issue but we were right at the top which was quite a work out in itself. This wasn't the issue the room was the disappoint unfortunately, It very much felt like we were shoved in an old room because it was a voucher experience (Even though my dad had paid good money for the voucher, even a little more then the standard room) it wasn't a good start. We aren't very picky people at all and hate complaining but we had one of the worse night sleeps we have ever had in that room, The heat was unbearable (Windows were open as much as they could) a lot of dust in the room but not in the usual places it was mainly in the carpet, the room was not as pictured online as the Classic room at all. Like I said we don't like to complain but it really wasn't good and like I said before it felt like we were just shoved in a room due to the voucher, Its a real same as we loved the area but this stay has put us off coming back.

Dear Fenella T., Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gavin Jones
Customer review rating 4.3/5

Anonymous Couples - 15/12/2020 Confirmed reviews ALL

Accommodating with a dog however at £15 per night extra for the dog I’d expect more cleaning yet cleaners didn’t come into our room once over the 3 nights. Bins were full, ran out of toilet paper twice and empty glasses never taken out. Our key cards stopped working every day so we would have to go to reception on a daily basis to be let into our room. Friendly and helpful staff but cleaning was poor.

Dear Farnoush C., We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. I am sorry to read that you did not see the sign or ask the reception team about our housekeeping service during COVID19 our Housekeeping is provided on a asked for service during these times as many guest do not want other people entering there rooms. Please accept my apologizes this was not made clear to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gavin

Well located , good stay

Customer review rating 4.3/5

Caitlin Couples - 15/12/2020 Confirmed reviews ALL

We had a lovely time at the hotel and we managed to get a really good deal with secret escapes for a hotel , breakfast and a bottle of wine. We had a great stay , the room was lovely and the breakfast in the morning was also good and the service was great. However, on the evening we arrived at the hotel we went down to the bar to claim our bottle of wine that we paid for with the room and we were handed a voucher at reception. We were welcomed into the bar by a young women who was very friendly and went to go and get our bottle of wine and told us to take a seat and she will bring it over to us. Whilst she had gone to go and get the wine an older gentleman came over and asked are we eating and we said no we were just awaiting our bottle of wine. Whilst we acknowledge the rules with only being able to drink alcohol with the purchase of a substantial meal in the current climate we felt that he was very rude in his approach. He then went over to the lovely waitress and in a VERY patronising manner said to the waitress ‘you know they can’t have that here without a meal’ she innocently said that she wasn’t aware and he then handed over the bottle of wine to us and told us to drink it in our room. After this experience we were very unimpressed that this happened and it really did taint our stay.

An average stay

Customer review rating 4.3/5

Jo Couples - 15/12/2020 Confirmed reviews ALL

Hotel on lovely grounds and we enjoyed a great breakfast but room was tired and the shower was terrible.

Very friendly relaxed atmosphere,what we needed

Customer review rating 4.3/5

Alan C. Couples - 14/12/2020 Confirmed reviews ALL

Easy to book Welcomed with open arms on arrival Room was clean and tidy Restaurant staff great with good food as always

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gavin

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