Mercure Gloucester Bowden Hall Hotel 4 stars

Enjoyed the stay generally, clean facilities and good covid measures. I think the lack of staff impacted our trip a bit as the dinner was unnecessarily rowdy, with one seated party impacting the night of the two other groups with shouting, but the food was good and we enjoyed it overall.

Very accommodating staff - we booked a conference room for a socially distanced interview and everyone was very helpful and kind. Thank you! Definitely recommend to others wanting a beautiful stay where you are also well looked after!

A fine night's stay in rural Gloucestershire, just perfect for charging the batteries.

Beautiful stay. Lovely helpful staff

Well organised well looked after great staff

I would like to say we had a great evening and a very good night stay I would also like to thank Archie who sorted the whole event out he was amazing from the beginning to the end We had several problems with booking due to covid and cancellations but Archie always responded to emails and sorted out problems Well done Archie

Hotel beautiful, grounds and location lovely. Hotel very clean and well organised for covid. Hotel room clean and modern. Staff were always lovely and nothing too much trouble, had to reschedule a few times due to lockdowns and they responded to emails very quickly and efficiently. Vip pods looked great, there’s was no availability for the morning we wanted as we only requested it the day before (didn’t realise they were there) shame for us as they looked lovely so overall I would say excellent hotel. Received a bottle of rose with our stay which was a nice touch too.

All the staff were excellent but some of the facilities were not up to standard eg equipment missing from weight machine in gym making it unusable Also dissatisfied with breakfast options

I paid for a room with full English breakfast , got stale cakes no hot food , blamed it on COVID , no cleaning of rooms , no staff , eat in the restaurant Sent steaks back twice , since this hotel got taken over it’s gone down hill fast ! Won’t be coming back ,

Welcoming and helpful staff and lovely food. What more could anyone ask for. Also felt very safe in terms of Covid-19 with one way systems and plenty of hand sanitiser around. All staff and guests wearing masks.

This was a stay that my dad brought us through Virgin Experience which was going out of date so we thought we could get away for the night as the hotel looked lovely. We arrived and the hall is stunning, The staff were very welcoming and we were really excited. We were told there was stairs which isn't an issue but we were right at the top which was quite a work out in itself. This wasn't the issue the room was the disappoint unfortunately, It very much felt like we were shoved in an old room because it was a voucher experience (Even though my dad had paid good money for the voucher, even a little more then the standard room) it wasn't a good start. We aren't very picky people at all and hate complaining but we had one of the worse night sleeps we have ever had in that room, The heat was unbearable (Windows were open as much as they could) a lot of dust in the room but not in the usual places it was mainly in the carpet, the room was not as pictured online as the Classic room at all. Like I said we don't like to complain but it really wasn't good and like I said before it felt like we were just shoved in a room due to the voucher, Its a real same as we loved the area but this stay has put us off coming back.

Accommodating with a dog however at £15 per night extra for the dog I’d expect more cleaning yet cleaners didn’t come into our room once over the 3 nights. Bins were full, ran out of toilet paper twice and empty glasses never taken out. Our key cards stopped working every day so we would have to go to reception on a daily basis to be let into our room. Friendly and helpful staff but cleaning was poor.

We had a lovely time at the hotel and we managed to get a really good deal with secret escapes for a hotel , breakfast and a bottle of wine. We had a great stay , the room was lovely and the breakfast in the morning was also good and the service was great. However, on the evening we arrived at the hotel we went down to the bar to claim our bottle of wine that we paid for with the room and we were handed a voucher at reception. We were welcomed into the bar by a young women who was very friendly and went to go and get our bottle of wine and told us to take a seat and she will bring it over to us. Whilst she had gone to go and get the wine an older gentleman came over and asked are we eating and we said no we were just awaiting our bottle of wine. Whilst we acknowledge the rules with only being able to drink alcohol with the purchase of a substantial meal in the current climate we felt that he was very rude in his approach. He then went over to the lovely waitress and in a VERY patronising manner said to the waitress ‘you know they can’t have that here without a meal’ she innocently said that she wasn’t aware and he then handed over the bottle of wine to us and told us to drink it in our room. After this experience we were very unimpressed that this happened and it really did taint our stay.

Hotel on lovely grounds and we enjoyed a great breakfast but room was tired and the shower was terrible.

Easy to book Welcomed with open arms on arrival Room was clean and tidy Restaurant staff great with good food as always