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Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating 4.3/5 4,479 reviews

ALLSAFE approved hotel

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Mercure Gloucester Bowden Hall  Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Ski hire facilities (nearby) Paying
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane
Upton St Leonards
GL4 8ED gloucester
united kingdom

Tel: +4401452255012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    BRISTOL AIRPORT At 80.62km / 50.1 miles

  • By train

    GLOUCESTER STATION At 6.11km / 3.8 miles

GPS :51.834147, -2.188742

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with lake view, and lounge around whilst brow sing the morning papers or flicking through complimentary magazines.

Our restaurants and bars

Brasserie at Bowden

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

The Bar at Bowden

The Bar offers a range of wines, beers, cocktails, carefully selected gins, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 209

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Gloucester Bowden Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,479 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,313 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Few disappointments

Customer review rating 1.5/5

Wallis T. Couples - 30/07/2021 Confirmed reviews ALL

Firstly, I added chocolates to be in my room when I arrived and they weren’t there, had to call and ask for them as they “forgot” got them on my last day after asking again. On check out charged for a bottle of wine when I had a glass and had to ask why the bill was high before noticing and it was charged. Was told a couple of drinks would be removed from the bill for the mix up with the chocolates and don’t think they were given the price and didn’t receive an itemised bill. Too many issues for a 3 night stay.

Lovely hotel

Customer review rating 4.0/5

Philippa F. Couples - 30/07/2021 Confirmed reviews ALL

We enjoyed staying in a very quirky "room" - actually three rooms on different floors. The view from the top sitting area was amazing. The only problem was that everywhere was boiling! The bathroom was stifling and the fan had been turned off "due to Covid". This makes no sense, as it is an extractor fan on an outside wall and used to ventilate the room, not to recirculate air. Both dinner and breakfast were good and service fine. We loved the location and grounds of this hotel, very quiet, despite its proximity to the motorway - there is a village between the hotel and road, so no traffic noise.

Comfortable and friendly

Customer review rating 4.5/5

Jane J. Couples - 29/07/2021 Confirmed reviews ALL

Relaxing with good food and friendly service

Very enjoyable stay

Customer review rating 5.0/5

John B. Couples - 29/07/2021 Confirmed reviews ALL

Staff very friendly and helpful. Lovely surroundings, we’ll be back!

Great location. Excellent stay again

Customer review rating 4.5/5

Mr N. B. Families - 29/07/2021 Confirmed reviews ALL

We had a very relaxing time. Unfortunately we had problems within the restaurant, due to staff shortages due to the problems within the hospitality sector. However these were overcome and we will be returning again as soon as we can. Thank you

A little gem tucked away in rural location

Customer review rating 4.5/5

Lionel Couples - 28/07/2021 Confirmed reviews ALL

Lovely hotel with attentive staff. Only about 15 minutes drive to bustling Gloucester Quays.

Beautiful hotel, fantastic staff, but no aircon

Customer review rating 4.0/5

Kayleigh Couples - 28/07/2021 Confirmed reviews ALL

We came for a wedding on Sunday evening and we’re allocated room 320, the room itself was beautiful, clean, and spacious however we felt like somebody had turned on a radiator and there was no aircon, we opened a window and found a fan but had to sleep with the fan right next to the bed in order to breathe.

Fantastic stay

Customer review rating 5.0/5

H. Couples - 28/07/2021 Confirmed reviews ALL

Lovely staff at restaurant, young chap so kind funny attentive, friendly and made us feel so comfortable, missed his name but he was Irish/Norwegian and an absolute asset to your hotel.

An enjoyable stay

Customer review rating 4.5/5

P B. Couples - 28/07/2021 Confirmed reviews ALL

We enjoyed our two night stay at the hotel. The location is very attractive, the room was very good and the staff were extremely helpful and friendly. We had a dog with us and hotel arrangements made this very easy. The hotel was very quiet even though there was a wedding taking place on the first day.

Brilliant stay, great service

Customer review rating 4.5/5

Lisa Families - 28/07/2021 Confirmed reviews ALL

Customer service was top notch

Excellent stay.

Customer review rating 4.5/5

Mr H. T. P. Couples - 28/07/2021 Confirmed reviews ALL

A lovely hotel with great staff.

Ok stay

Customer review rating 3.0/5

Natalie C. Families - 27/07/2021 Confirmed reviews ALL

On arrival and seeing the hotel it looked very nice but for what I paid I was disappointed.

Lovely setting and great staff

Customer review rating 3.5/5

Sa… Friends - 27/07/2021 Confirmed reviews ALL

Staff/hospitality was great (very friendly) - they couldn’t do enough and were so accommodating. I am dairy intolerant and the oat milk availability at breakfast was a welcome addition. Breakfast was not as extensive an offering as I’d have like to have seen, and the only gluten free option I could see was a pre-packed muffin, but the quality of the food was good and I’ve been to far worse. The only negative I’d say is that the location of my room, in the attic (no lift) and with a very small window and no air-con, made it so hot it was unbearable and led to a sleepless night. There was a small desk fan in the room but this did little to cool things down, and the bathroom felt like a Finnish sauna. It was disappointing as the standard of the room was really lovely

Fantastic room for Wedding guest overnight stay staff fabulous

Customer review rating 4.5/5

Samantha R. Families - 27/07/2021 Confirmed reviews ALL

As a wedding guest great room comfy bed staff were lovely and accommodating just what needed after great day thank you

Amazing staff

Customer review rating 4.5/5

Jennie Couples - 27/07/2021 Confirmed reviews ALL

I would like to make a special mention about 2 members of staff in particular. Firstly Ray, he was incredibly knowledgeable about the history of the property and super friendly and helpful. Secondly, Jenny who we never saw without a smile on her face and who worked tirelessly keeping ourselves and all the other guests happy with food and drinks. She did amazingly well in the extreme heat. The only slight downsides were the unpleasant smell from either the lake or a drain, no air conditioning in the rooms and the grouting in the bathrooms could do with renewing. These issues are the only reason I have not scored my experience as a 10

Fantastic staff

Customer review rating 4.5/5

Rob S. Couples - 27/07/2021 Confirmed reviews ALL

We had a wonderful night after a busy & long day. The staff were so welcoming and helpful that it really made the difference. The room was comfortable and had everything we needed. I really enjoyed the pizza for dinner and breakfast was good.

A hotel that thinks Covid is over!

TripAdvisor rating 3.0/5

Mummywitch2021 24/07/2021 TripAdvisor review

Booked this as a short break and happened to coincide with the first week after "Freedom Day". Was very concerned that the majority of staff were not wearing masks, the breakfast buffet was back and there was a general approach of "laissez faire" even though it was necessary to book times for dinner and breakfast. Appreciate mask wearing is now optional but other restaurants etc in the area were all still being suitably cautious. Also worth noting 1) the age of the building as a result of which there is no air conditioning - was unfortunate that we were there on a particularly hot week; 2) the privelege package benefit is questionable - no mini-bar so free soft drinks limited to a Nespresso machine and a couple of bottles of water!; 3) general state of disrepair - spiders' webs on windows and a layer of grime - all very dusty so not appealing when you need to open windows for ventilation. Restaurant very average for a hotel purporting to be a 4 star! In retrospect should have gone to the alternative of the MGallery in Cheltenham Staff doing their best to cope and very friendly - especially the receptionist - but not enough!

Business Trip in Lockdown

TripAdvisor rating 5.0/5

Malcolm C Business - 04/04/2021 TripAdvisor review

This was my second visit to the Bowden Hall, during this current lockdown period, the service was again excellent. The Reception Team are always welcoming and enthusiastic, after a long day and late in the evening, it is appreciated! They take a real pride in recognising the arriving guests, particulary regular Accor Group guests. I will be back!

Welcome Break

TripAdvisor rating 4.0/5

Darth26 17/10/2020 TripAdvisor review

Enjoyed a really relaxing stay at Mecure Gloucester Bowden Hall . Staff were very helpful and hotel was well laid out to deal with the current situation. The room was well equipped for the use of electronic equipment such as laptops ,tablets etc. With generous socket provision. Very comfortable and well lit room.

Dear Darth26 We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gavin

Felt safe

TripAdvisor rating 4.0/5

Sally B 22/09/2020 TripAdvisor review

We have stayed at this hotel twice previously and loved it. The grounds are very pretty and the views from the rooms remarkable. The receptionist asked if we'd stayed before, welcomed us back, but then we were given a room with a view of a fire escape, next to an enormous and noisy air conditioning unit. I wondered whether 'loyal' customers are now treated to worse rooms than new customers? That said, we felt very safe and all of the Covid protocol was being followed.

Dear Sally B Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Gavin

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