Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 475 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  475 reviews

TripAdvisor Rating  3.8/5  1,199 reviews

Great staff

TripAdvisor rating 5.0/5

Andrew H TripAdvisor review

The staff at this hotel were incredibly welcoming and helpful throughout my stay, especially Abby on reception. The rooms were comfortable and the showers were powerful!

Thanks for your kind review Andrew

Great stay

TripAdvisor rating 5.0/5

John C TripAdvisor review

Huge thank you to everybody at Mercure Norwich— especially to Abbi at the front desk who was warm, attentive, and full of thoughtful recommendations that made our trip even better. We left feeling relaxed and looked after. Already looking forward to coming back! Highly recommended.

Thanks so much for your kind review

Customer review rating 2.0/5

Robert L. Solo - Confirmed reviews ALL

Reception and bar staff , great service. The dinner I ordered was poor. Thin soup and a cheap lasagne . It was not the standard I have had before. Noise of housekeeping in the morning broke my sleep , two times.

Dear Robert, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart Collins General Manager

Customer review rating 5.0/5

Jeremy T. Business - Confirmed reviews ALL

Had a very pleasant stay, nice clean room with comfortable bed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

2 weeks at the Mercure

TripAdvisor rating 5.0/5

andrew m TripAdvisor review

Stayed at the Mercure Norwich hotel for 2 weeks for work, staff very helpful especially the lovely Abby at the front deck who booked taxis and gave recommendations where to visit in the city.

Thanks so much for your kind review. Hope to see you again soon Andrew

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Other web-users rate our hotel

  • 161 reviews 8.8/10 Location
  • 444 reviews 8/10 Room
  • 543 reviews 9.6/10 Service
  • 8 reviews 3.8/10 WiFi
  • 205 reviews 9.1/10 Breakfast
  • 194 reviews 8.9/10 Comfort
  • 184 reviews 7.5/10 Cleanliness
  • 115 reviews 4.2/10 Vibe

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