Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 469 reviews

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Mercure Norwich Hotel - Image 1
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Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  469 reviews

TripAdvisor Rating  3.7/5  1,119 reviews

Good breakfast, pleasant staff

TripAdvisor rating 4.0/5

lindaevans2021 Couples - TripAdvisor review

This was our 2nd recent visit to the Mercure. We particularly like the free parking; on our first visit to Norwich we stayed at a different hotel not far from the Mercure, but we had to pay £5 per night for parking, which adds to the cost, so we not prefer the Mwercure. We opted for the breakfast package; breakfast is very good, with lots of choice, and certainly worth the £12 you pay if you book it by the night before. The poached eggs I ordered were disappointing; I think the chef put them in the pan and then forgot about them, so they were hard poached. But the rest of the food was good. There's no lift at the hotel, but that wasn't a problem because I think there are only two floors, and there's the offer of help with your cases if you can't manage the stairs. We will certinly stay again. The only downside on this particualr visit was that there was a function on on the Saturday night - a 40th birthday party - so there were lots of bedroom doors slamming in the early hours as people came to bed, but we didn;t hear any other noise, and, to be fair, it seems impossible to close the bedroom doors quietly. Then, the next morning, breakfast was very noisy as all the part guests met up with each other again. They were just chatting and calling across the dining room to each other; they weren't rowdy, just being sociable with their friends, but it made for a very noisy environment. But there wasn't anything the hotel could do about that, and the guests were well behaved - just a bit loud. A special mention for Abby on reception, who checked us in. She's so pleasant and friendly.

Linda, thanks so much for your wonderful review. I am glad you had a lovely time and continue to choose us for your breaks. I have passed on your comments to my team, especially your kind words about Abby, I do agree she is a superstar. Please do return to us soon, it would be a pleasure. All the best Stuart Collins General Manager

Business accommodation

TripAdvisor rating 5.0/5

Jonathan S TripAdvisor review

Quality hotel, very friendly and helpful staff especially the reception staff , always willing to help where they can. Rooms very spacious and comfortable, cleaned on a regular daily basis.Great location for local amenities and Norwich centre .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Georgie

TripAdvisor rating 5.0/5

Lee B TripAdvisor review

Georgie is awesome 1000/10 staff member. Could not be replaced. Mercure is so lucky. Would come again, just for georgie. Shes charming, and a pleasure to be checked in by. I would wait for days just so she could check me in. Amazing, great, perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Hotel stay

TripAdvisor rating 5.0/5

craig p TripAdvisor review

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future. Also both receptionist Catherine and Abby always put a smile on your face

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 3.5/5

Daniel E. Solo - Confirmed reviews ALL

Little shabby in places otherwise fine. EV charging might be a good addition.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Stuart Collins General Manager

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Other web-users rate our hotel

  • 167 reviews 8.9/10 Location
  • 441 reviews 7.8/10 Room
  • 557 reviews 9.4/10 Service
  • 8 reviews 5.6/10 WiFi
  • 210 reviews 9.1/10 Breakfast
  • 193 reviews 8.2/10 Cleanliness
  • 188 reviews 8.5/10 Comfort
  • 124 reviews 5.1/10 Vibe

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Customer review rating (ALL Rating) 4.6/5 (507 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.