Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 1,881 reviews

ALLSAFE approved hotel

Mercure Norwich Hotel
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+ 18 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA norwich
united kingdom

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    NORWICH INTL At 2.57km / 1.6 miles - Shuttle free

  • By train

    NORWICH At 5.15km / 3.2 miles

GPS:52.653127, 1.266738

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 307

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Norwich Hotel

100% genuine reviews from our guests

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ALL Rating 3.9/5

1,881 reviews

TripAdvisor Rating 3.5/5

865 reviews

Comfortable, friendly, warm atmosphere

Customer review rating 5.0/5

Pam B. Couples - 20/11/2021 Confirmed reviews ALL

Staff went above and beyond to ensure we had a comfortable stay, organising taxis one of these things. The hotel was very clean, food and service amazing.

Dear Pam B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Conveniently located with friendly, helpful staff.

Customer review rating 4.5/5

Robert J. Couples - 17/11/2021 Confirmed reviews ALL

The staff were friendly and helpful. Breakfast was very good.

Dear Robert J., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable Room

Customer review rating 3.5/5

Paul Solo - 11/11/2021 Confirmed reviews ALL

I stayed at this Mercure after a very long flight (from Australia) and a drive from Heathrow. I was able to gain and early check in (possibly only because I was Platinum), which I was extremely thankful for. The reception and bar staff were very friendly. The hotel itself is very dated and I have stayed at a more dated Mercure once in Melbourne but only once. I was due to stay a second night later in trip but changed my plans.

Dear Paul C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stay

TripAdvisor rating 4.0/5

goody1557 25/08/2021 TripAdvisor review

We stayed at this Hotel overnight as we had a Wedding reception in the City Suite. We thoroughly enjoyed our stay. The staff were very helpful and friendly. The room was comfy and the breakfast was excellent, they catered for my wife's dietary needs too

First since lockdown

TripAdvisor rating 5.0/5

Mac1549 19/08/2021 TripAdvisor review

This was our first visit for 2yrs and as usual we were greeted with a warm welcome,the hotel and room was clean and tidy,as was the restaurant, all the staff were helpful as we had left somethings in our room and we will be back to fetch them, thanks to all for a nice quiet stay,

Great service from the staff, good location.

Customer review rating 4.0/5

Mrs. M. L. Couples - 27/07/2021 Confirmed reviews ALL

The staff in the hotel reception, restaurant, and room service section offer exceptional service. They walk that extra mile to make sure your stay is very pleasant. The furniture in our room needed updating but our bed was very clean and comfortable, and we had more amenities than we expected in our room. The bathroom was also good. The hotel was very busy when we stayed so we were unable to obtain an upgrade. This stay was a gift from a friend.

Dear Margaret L., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Met expectations

Customer review rating 2.5/5

Trish S. Families - 11/07/2021 Confirmed reviews ALL

Not a four star experience but adequate for a two night stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Funtional

Customer review rating 4.0/5

Anonymous Business - 08/07/2021 Confirmed reviews ALL

Pleasant

Dear Calvin H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disheartening

Customer review rating 2.0/5

Anonymous Couples - 07/07/2021 Confirmed reviews ALL

I was aware it was an older type hotel and it was out of the city. The first room was very tired aged looking with curtains hanging off rains holes in net curtain damp black spots on windows.

Dear Scott M., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ace stay

Customer review rating 4.0/5

Chris C. Business - 07/07/2021 Confirmed reviews ALL

Had an ace stay at the Mecure, however low the returning intervention team were feeling the staff helped raise their spirits, Easter broke the team with the return of long days, some of the more Wylie realised that con nor pros could be solved by just being a bit more hardy and as chilled as the staff.

Dear Chris C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

J Business - 02/07/2021 Confirmed reviews ALL

Perfect as always

Dear James A., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

Customer review rating 2.0/5

Debbie Couples - 30/06/2021 Confirmed reviews ALL

Very Disappointing, bought this as a gift for my partner from 'Buy A Gift 'an overnight stay including evening meal and breakfast. Evening meal was non existent. We order three different main meals only to be told after each order, that this was off the menu. We had to order something we did not really want. There was no atmosphere in the Brasserie. Then to be told three of the desserts were not available, by this time I was absolutely fuming and feeling deflated. A Manager came over and apologised and gave us a drink on the house and said that their food orders had not been delivered. However, when reading other reviews I see this is something that seems to happen on a regular basis. We were given the Vancouver Suite, which was okay, but dark, and was in need of repainting. Only good thing was the bed. /Coffee/tea machine in room, but no milk. At breakfast we were shown to a table which honestly should have been on the tip, the table top was covered in scratches and marks, also there were splashes of food up the wall which we were sitting against.

Dear Debbie B., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Trip was made enjoyable by incredible staff

Customer review rating 4.5/5

Anonymous Families - 29/06/2021 Confirmed reviews ALL

The staff at the Mercure bent over backwards to make our stay comfortable. Every staff member we encountered was incredibly friendly and helpful.

Dear Mynott F., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Brian E. Couples - 28/06/2021 Confirmed reviews ALL

Very happy.

Dear Brian E., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok

Customer review rating 3.0/5

Btf Friends - 27/06/2021 Confirmed reviews ALL

Hotel ok, bed fine. Hotel desperately needs refurbishment.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Well located

Customer review rating 4.5/5

Dennis N. Couples - 24/06/2021 Confirmed reviews ALL

We were fortunate to be upgraded to a suite and all the staff were very friendly and helpful. I was, unfortunately, taken ill in the early hours of the Monday morning but 2 of the male first aiders came to help me. They were very patient and very good at their jobs. I don't know their names but they are worthy of special praise. Thank you.

Dear Dennis N., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stop over

Customer review rating 3.5/5

Richard Couples - 21/06/2021 Confirmed reviews ALL

Comfortable and friendly reception staff

Dear Richard & Sarah O., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business stay

Customer review rating 5.0/5

Wp Business - 20/06/2021 Confirmed reviews ALL

Easy check in with friendly staff

Dear Willie P., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good basic hotel

Customer review rating 3.5/5

Jennifer Couples - 17/06/2021 Confirmed reviews ALL

A good welcome and the accessible room I was promised bur the weather was hot and we couldn't open the window and the aircon was too noisy to sleep with it on so not as comfortable as we had hoped Breakfast was ok but not exceptional ,the eggs having sat on the warming plate for too long but the staff were friendly and helpful. The dinner was better and the staff again very nice and as we were the only ones in the dining room kindly turned off the background music which my husband who uses hearing aids finds very difficult .All in all a reasonable stay but not the best

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

well located

Customer review rating 5.0/5

Robin B. Business - 12/06/2021 Confirmed reviews ALL

perfect location as to where I needed to be.

Dear Robin B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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