Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 388 reviews

Mercure Norwich Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  388 reviews

TripAdvisor Rating  3.5/5  1,035 reviews

Staff make the place

TripAdvisor rating 4.0/5

Duncan S TripAdvisor review

The Mercure Norwich is on the edge of a soulless industrial estate. It appears a little tired - but no one seems to have told the staff, they run the place with heart and professionalism. Every person we encountered went above and beyond from the cleaners who make the place spotless, to the breakfast team who are very attentive, to the reception team who welcome you with professionalism and kindness. They made what should have been forgettable into a memorable stay.

Thank you so much for a lovely review, I am so pleased you recognized the amazing effort my team out into making our customers feel welcome at Mercure Norwich. It is true that we have not been blessed with natural beauty or kerb appeal but we do try harder because of that. Your review made me smile with pride and I thank you for that.

Celebration in City Suite 24th March 2024

TripAdvisor rating 5.0/5

homayounsepehrara TripAdvisor review

We had our Iranian New Year celebration party on 24 March in the City Suite, 230 guests. Everything was excellent, food and service was high quality, very kind and caring staff. Special thank you to Gill for being so kind and accommodating and always being there for us and of course agreeing a fantastic price. Also big thank you to Angie for being so kind and providing fantastic and very delicious food. Thank you to Debbie, event organiser and all staff who worked hard during the celebration. They all made our night special. Venue was beautiful, lots of parking areas and excellent location in Norwich. Have already booked the venue for next year celebration as well.

Thank you for your glowing review Homayoun. I am delighted that you had such a fabulous experience. My team thoroughly enjoyed celebrating the Iranian New Year with you. We look forward to repeating your celebrations next year. My grateful thanks to you for your own amazing organization and energy.

asda bus stop

Customer review rating 5.0/5

Matthew M. Couples - Confirmed reviews ALL

great staff, great rooms, genuine staff when problems or illness arised. picked up flu whilst at hotel helped out with food etc. the only situation i had was that i was not notified you could get a bus by asda for £2.00. i would suggest used buses up to 10.00 then train and taxi. hotel is situated not far by bus from train station. great hotel.

First Class service and sleep

Customer review rating 5.0/5

Stuart Business - Confirmed reviews ALL

Perfect for an overnight stay on business

Dear Stuart, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart C. General Manager

Pleasant Stay with Attentive Staff

TripAdvisor rating 5.0/5

Rob K TripAdvisor review

Despite some reviews mentioning the hotel's dated appearance, my wife and I thoroughly enjoyed our stay at this establishment. The cleanliness throughout the premises was impeccable, contributing to a comfortable experience. We appreciated the consistent and comfortable room temperature, as well as the reliable hot water supply with good pressure. The breakfast and food options exceeded our expectations, offering a plentiful selection that was both hot and tasty. There was even porridge on request. The staff were notably friendly and attentive, enhancing our overall satisfaction with the stay. Overall, our experience at this hotel was delightful, and we would certainly consider returning in the future.

Thanks Rob for your lovely comments we are delighted you enjoyed your stay and loved our breakfast and our wonderful team, we cant wait to welcome you back.

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Other web-users rate our hotel

  • 106 reviews 8.6/10 Location
  • 360 reviews 7.6/10 Room
  • 444 reviews 9.2/10 Service
  • 9 reviews 5.5/10 WiFi
  • 158 reviews 8.1/10 Cleanliness
  • 150 reviews 8.6/10 Breakfast
  • 98 reviews 4.4/10 Vibe
  • 84 reviews 3.5/10 Amenities

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