Mercure Norwich Hotel 4 stars

Name: Mercure Norwich | 4 Star Hotel - ALL
Address: 121 131 Boundary Road, NORWICH, NR3 2BA, GB
Telephone: +441603294330
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 445 reviews

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121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

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Mercure Norwich Hotel

Hotel for travellers looking for local and authentic experiences

The 4-star Mercure Norwich Hotel is great for guests who are looking to relax, whether on a weekend escape, shopping break or a business stopover. The hotel is conveniently located just three miles from Norwich city centre, so guests can enjoy easy access to the Norfolk Broads and Great Yarmouth, as well as a host of spectacular local attractions. Norwich International Airport is less than two miles away, making this hotel the perfect first stop for those arriving in the city.

Those looking to relax further are invited to The Brasserie, where they can enjoy a carefully prepared meal from a selection of internationally inspired dishes. For something more casual, the Lounge offers snacks and lighter dining options.

Norwich is best known for the cathedral and castle, which dominate the skyline. But there are many things to see and do in and around Norwich. From the National Trust's beautiful Blickling Hall to the picturesque medieval streets of Elm Hill, Norwich.

Welcome to Mercure Norwich! Our team is thrilled to have you stay with us. We hope you enjoy your time in Norwich and our convenient location near the city centre and airport. Let us know if there is anything we can do to make your stay more comfortable.

Stuart Collins, Hotel Manager

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
A four-star hotel that offers convenience, comfort and style.
10 conference rooms with the largest up to 400 delegates
Located only 1.5km from Norwich International Airport and close to the UEA
Complimentary guest parking for 225 cars

Our accommodation(s)

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Classic Room with 1 king size bed and 1 sofa

4 pers. max

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

From NaN GBP NaN GBP Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

+44 1603 294330

+44 161 388 0915

NORWICH

Railway station

Access: 5.15 km / 3.2 mi 10 min drive

ROYAL NORWICH

Golf course

Access: 500 m / 0.31 mi 10 min walk

NORWICH CASTLE

Tourist attraction

Access: 1.5 km / 0.93 mi 5 min drive

THEATRE ROYAL

Entertainment/theatre district

Access: 1.5 km / 0.93 mi 5 min drive

CASTLE MALL

Shopping centre/mall

Access: 1.5 km / 0.93 mi 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Meetings & Events

Number of Meeting Room: 9
Surface of the largest room: 307 m² / 3304.517 sq ft
Maximum seats capacity: 400
Maximum capacity for banquets: 350

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 445 reviews

TripAdvisor Rating 3.5/5 1,081 reviews

Dated, go elsewhere

Peter D Business - 12/3/2024 TripAdvisor review

Extremely dated hotel. Only positive is massive parking and no need to register vehicles on arrival. Website says has spa, gym facilities. Still not useable after 2 months. Staff helpful though, when it came to ordering non dairy milk both for room and at breakfast (nice selection)

Peter I'm sorry you found our hotel disappointing. Our pool has been closed for 4 years now and is not advertised on any of our own websites. It is not on the Mercure site, the Accor site, Booking.com or Expedia. Unfortunately old pictures continue to appear on Google which is proving difficult to control. Our gym is open and remains open. Thank you for your kind comments regarding my wonderful team and our breakfast.

FRIENDS OF NATURE NORWICH GROUP.

Kevin C 12/2/2024 TripAdvisor review

MYSELF AND 41 OTHERS ATTENDED OUR ANNUAL CHRISTMAS DINNER IN THE PRESIDENTIAL SUITE OF THE MERCURE 29/11/2024 AND WAS VERY SURPRISED AT THE AMOUNT OF EFFORT THE STAFF HAD MADE TO MAKE US WELCOME AND FEEL THAT CHRISTMAS HAD ALREADY STARTED , THE TABLE DECORATIONS WERE SECOND TO NONE, HATS, MASKES AND NOT THE NORMAL CRACKERS WITH A HAT AND JOKE BUT ONES FULL OF NOVELTIES. I DID HAVE CONCERN ABOUT THE FIRST MENU WE WERE OFFERED BACK IN OCTOBER BUT I SPOKE TO JILL THE CATERING MANAGER AND SHE, WITH NO QUALMS, GAVE ME ANOTHER LIST OF ITEMS AND LET ME CHOOSE OUR OWN PREFERENCES . THE FOOD WAS VERY GOOD AND THE STAFF ALSO WERE FRIENDLY AND EFFICIENT AND COULD`NT DO ENOUGH TO MAKE SURE WE HAD A BRILLIANT EVENING

Thank you for your lovely review Kevin, i am so glad everyone had a great time and my team looked after you well, i will certainly pass on your comments to everyone. I do hope we seen you again soon.

Another brilliant stay

Sam T. Families - 12/1/2024 Confirmed reviews ALL

Arrived as always to a warm welcome my request of room 50 is usually booked this time room 52 also great as I have to have no noise to sleep and these rooms look out onto an empty courtyard

Dear Samantha, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Not as good as I thought it would be.

Mr M. Couples - 11/30/2024 Confirmed reviews ALL

I expected better quality from a 4*hotel. Room more dated then shown on your website, carpets badly stained on the stairs and in the corridors. Not very nice to see boxes and other things in the reception area,made it feel quite untidy. Last but not least,I found it strange that a 4*hotel would have breakfast as a self service option and not table service. Because Breakfast items were under heaters all the time it made a lot of the items hard and crusty. On the upside the staff were very helpful,.

Dear Robert, Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stuart Collins General Manager

Lovely staff.

Caroline R. Solo - 11/30/2024 Confirmed reviews ALL

On arrival the receptionist was very welcoming. However, the room was cold as there was a draft coming from the window area. Once i informed the receptionist she went above and beyond to make my stay positive. I would stay again.

Dear Caroline R., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

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Web-users rating

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.