Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 807 reviews

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Mercure Tunbridge Wells Hotel - Image 1
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Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  807 reviews

TripAdvisor Rating  3.6/5  1,828 reviews

Mercure Mediocrity

TripAdvisor rating 2.0/5

Andrew E TripAdvisor review

While the staff were generally helpful, there were some exceptions. At dinner one evening, they did not serve what we ordered. At the end of the meal, they took 30 minutes to get us a bill. On other evenings, when the head waiter was working, everything went smoothly. Some staff training seems to be needed! The hotel itself seemed a bit tired. The furniture in our room was banged up and, worst of all, our toilet would not flush properly. During our 5-night stay, we complained several times but the toilet was never repaired. We had to use the public toilet in the lobby. This kind of negligence is unacceptable.

Excellent staff

TripAdvisor rating 5.0/5

suefC4733DP TripAdvisor review

My family stayed there for a night and there was a mix up with one of our rooms. It ended up with me paying twice for 1 room. After sending emails and trying to call hotel, I was disappointed. But Today I have spoken to Mina who was absolutely brilliant and has sorted it all out and arranged refund. The staff at this hotel are excellent. We found everyone very friendly.

Customer review rating 4.5/5

Simon G. Couples - Confirmed reviews ALL

We were given a wedding present of a Virgin Experience, comprising a night at the hotel, along with a trip on the Spa Valley Railway. The hotel was very welcoming and very comfortable. Room was very nice. Good food.

Dear Simon Thank you so much for your lovely feedback. We're delighted to hear that you enjoyed your Virgin Experience wedding gift with us and had a comfortable and welcoming stay. It's wonderful to know you found the room very nice and the food to your liking. We hope the trip on the Spa Valley Railway added a special touch to your visit as well. We’d love to welcome you back again in the future — perhaps for an anniversary celebration!

Customer review rating 4.0/5

Sue B. Couples - Confirmed reviews ALL

Check in is slow and chaotic- needs 2 staff and and 2 working card machines. Suggest when you renovate that you put in some walk in showers - no bath in some rooms Not everyone is capable of climbing in the bath and out to shower. Staff at breakfast were excellent and so was the breakfast. Note there is no lift in this hotel

Dear Sue, Thank you for taking the time to share your feedback. I’m pleased to hear you enjoyed breakfast and found our breakfast team excellent, I will make sure to pass on your kind comments to them. I am sorry to learn that your check-in experience felt slow and disorganised. Your comments about staffing levels and card machine availability are noted, and I will review these with our reception team to improve the arrival experience. Regarding your suggestions about walk-in showers, this is valuable feedback, and I will ensure it is shared as part of future refurbishment planning. I appreciate you also highlighting the lack of lift, and I understand how this impacts accessibility. Thank you again for your constructive comments, which help us to improve. We hope to welcome you back again. Kind regards, John Mitchell Operations Manager

Customer review rating 4.5/5

Katy G. Solo - Confirmed reviews ALL

Stayed here for 3 nights to attend a family wedding , The room was comfortable and clean and had 2 fans which were invaluable in the heat , just wish I could have turned off the heated towel rail in the bathroom . Breakfast buffet was good with a great selection to chose from . Staff were all very helpful - only downside was my key card kept stopping working

Dear Katy, Thank you for sharing your feedback following your recent stay with us while attending a family wedding. I’m pleased to hear that you found your room comfortable and clean, and that the fans were helpful during the warmer weather. It’s also great to know you enjoyed the breakfast selection and that our team were friendly and helpful throughout your visit. I’m sorry for the inconvenience caused by the heated towel rail and the issues with your key card, I will raise both of these points with our team to see what improvements can be made. We hope to welcome you back again in the future. Kind regards, John Mitchell Operations Manager

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Other web-users rate our hotel

  • 360 reviews 8.6/10 Location
  • 1,141 reviews 6.4/10 Room
  • 1,222 reviews 8.6/10 Service
  • 13 reviews 1.9/10 WiFi
  • 607 reviews 6.2/10 Food
  • 512 reviews 6.1/10 Cleanliness
  • 434 reviews 8/10 Breakfast
  • 278 reviews 4.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.