Mercure Tunbridge Wells Hotel 4 stars

Name: Mercure Tunbridge Wells | 4 Star Hotel - ALL
Address: 8 Tonbridge Road, Pembury, TUNBRIDGE WELLS, TN2 4QL, GB
Telephone: +441892628298
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 882 reviews

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8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

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Mercure Tunbridge Wells Hotel

Hotel for travellers looking for local and authentic experiences

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens or enjoy refreshments in the hotel bar.

The hotel boasts eight meeting rooms which can accommodate up to 130 guests, great for conferences and business events. The light, airy rooms can also be transformed into a beautiful wedding ceremony or reception venue. Guests are invited to dine in The Mallows restaurant, where they can enjoy an internationally inspired meal in a modern and relaxed environment. Those looking to wind down further can take a drink from the impressive selection in the Oast Bar.

The hotel is just 2 miles (3 km) from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover. We are accepting Christmas Dining & Party bookings! Get in touch to learn more.

Welcome to Mercure Tunbridge Wells! Our team is dedicated to making your stay as comfortable as possible. We hope you enjoy exploring all Tunbridge Wells and Kent have to offer. Please let us know if we can do anything to enhance your experience.

Fraser Johnston, Hotel Management

Hotel extras

8 fully-equipped meeting rooms for up to 130 guests
18th Century Georgian oast house with original features
Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

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1 night | 1 adult

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Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

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1 night | 1 adult

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Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Superior room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

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1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

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Fees and taxes included

1 night | 1 adult

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

+44 1892 628298

+44 161 388 0915

HIGHBROMS STATION

Railway station

Access: 4.83 km / 3 mi 4 min drive

HOP FARM

Tourist attraction

Access: 4.83 km / 3 mi

HEVER CASTLE

Tourist attraction

Access: 14.48 km / 9 mi

LEEDS CASTLE

Tourist attraction

Access: 32.19 km / 20 mi

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Car park
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 140 m² / 1506.946 sq ft
Maximum seats capacity: 180
Maximum capacity for banquets: 130

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 882 reviews

TripAdvisor Rating 3.6/5 1,779 reviews

Afternoon tea for two

mn5412019 Couples - 5/9/2025 TripAdvisor review

We had a lovely afternoon tea. We were served by Holly who was very attentive to our needs and gave excellent customer service. If I had to sum the afternoon tea experience up in one word, I would definitely say, without a shadow of a doubt, and with good reason, that it was delightful.

John S. Solo - 5/5/2025 Confirmed reviews ALL

Enjoyable stay spoilt by two things. No crisps available at bar towards the end of my stay and being charged full price for my stay despite asking for my accumulated points to be used for some of it. In fairness, the last problem is being sorted out for me (I hope!!).

Dear John, Thank you for taking the time to share your feedback following your recent stay with us at the Mercure Tunbridge Wells Hotel. We’re pleased to hear that overall you had an enjoyable visit, but we’re sorry to learn that a couple of issues affected your experience. We understand how small touches, like having snacks available at the bar, can make a difference, and we’ll be reviewing this with our team. Regarding the use of your loyalty points, we appreciate your patience and can confirm that this is now in the process of being resolved. Should you have any further concerns, please don’t hesitate to reach out, we’d be happy to assist further and hope to welcome you back for a smoother experience next time. Kind regards John Mitchell Operations Manager

sad experience

Mr R. M. Families - 5/5/2025 Confirmed reviews ALL

disappointed with the actions of the management

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fraser

Sheila H. Friends - 5/5/2025 Confirmed reviews ALL

Very nice

Dear Sheila, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Mitchell Operations Manager

Comfy

Josh P 5/5/2025 TripAdvisor review

Lovely customer service from bar staff Tim and other members, down here with work from a long trip from Leeds. Helpful and polite. Rooms are very spacious with a very beautiful view of the garden out back. Highly recommend this hotel just unfortunately don’t have a pool anymore

Dear joshpR573AA, Thank you for your kind review following your recent stay with us at the Mercure Tunbridge Wells Hotel. We’re so pleased to hear you had a comfortable visit after your long journey from Leeds, and that our team, especially Tim and the bar staff, made you feel welcome. It's great to know you enjoyed the spacious rooms and beautiful garden views, and we truly appreciate your recommendation. While the pool is no longer available, we're glad the rest of your experience made a positive impression, and we hope to have the pleasure of welcoming you back again soon. Kind regards John Mitchell Operations Manager

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Web-users rating

Other web-users rate our hotel

354 reviews 8.6/10 Location
1,138 reviews 6.5/10 Room
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All our hotels in Tunbridge Wells

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.