Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 982 reviews

Best price
guarantee
Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  982 reviews

TripAdvisor Rating  3.5/5  1,687 reviews

Nice stay

Customer review rating 4.0/5

Gem Couples - Confirmed reviews ALL

Room was beautifully decorated with birthday decorations for my husbands 40th. Overall place is a little dated, and windows didn’t open or close properly. Sadly the restaurant wasn’t open New Year’s Day. Breakfast was ok, but not worth £12.

Dear Gemma-leigh B., Thank you for taking the time to share your feedback about your recent stay at the Mercure Tunbridge Wells Hotel. I’m delighted to hear that you appreciated the birthday decorations in your room for your husband’s 40th celebration. Creating special moments for our guests is something we take pride in, and I’m so pleased this added to your stay. I do, however, regret that certain aspects of your visit did not meet your expectations. I apologize for the issues you experienced with the windows and for the restaurant being closed on New Year’s Day. Your comments about breakfast pricing have also been noted, and we’ll take them into consideration as we continually review our offerings. Your feedback regarding the overall condition of the hotel is appreciated, and we are always looking for ways to enhance the experience for our guests. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back in the future. Kind regards John Mitchell Operations Manager

Afternoon Tea Delight

TripAdvisor rating 5.0/5

Fenton9 TripAdvisor review

Amazing service provided by Holly, the whole thing was wonderful and extremely professional. Food was yummy, lots of variety and great quality too. Thank you to everyone for a wonderful afternoon tea service. Wonderful location and lovely place.

Dear Fenton9, Thank you for taking the time to share your fantastic feedback about your afternoon tea experience at the Mercure Tunbridge Wells Hotel. I’m thrilled to hear that Holly provided amazing service and helped make your visit so special. She truly embodies the professionalism and care we strive for, and I will be sure to pass along your kind words to her – it will mean so much to her and the team. It’s also wonderful to know you enjoyed the variety, quality, and presentation of the food, as well as the overall ambiance of our location. Your kind words motivate us to continue delivering memorable experiences for all our guests. We’re so pleased you had such an enjoyable afternoon tea, and we look forward to welcoming you back again in the future. Kind regards, John Mitchell Operations Manager

Great stay

TripAdvisor rating 5.0/5

wato7 Business - TripAdvisor review

Very good hotel. Tia and Jas are great members of staff. Very welcoming. The food was very good . The service was very good . This all made our stay at this hotel a great one. The rooms are very clean and the hotel in genral is clean and tidy. Nice hotel.

Dear wato7, Thank you for sharing such wonderful feedback about your stay at the Mercure Tunbridge Wells Hotel. I’m delighted to hear that you had a great experience with us! It’s fantastic to know that Tia and Jas made such a positive impression on you. They truly are valued members of our team, and I’ll be sure to pass along your kind words to them – I know it will mean a lot. I’m also pleased that you enjoyed the food, the cleanliness of your room, and the overall tidiness of the hotel. It’s great to hear that our efforts to create a welcoming and comfortable environment contributed to your enjoyable stay. Thank you once again for your lovely comments, and we hope to welcome you back for another fantastic visit in the future. Kind regards John Mitchell Operations Manager

Good value for money

Customer review rating 4.0/5

Jan G. Families - Confirmed reviews ALL

Large bedroom and good size bathroom. Stay offered good value for money but it was a pity to find out the pool closed a couple of years ago. Staff really helpful and friendly

Dear Jan G., Thank you for sharing your thoughts about your recent stay at the Mercure Tunbridge Wells Hotel. We’re delighted to hear that you found your stay good value for money and appreciated the spaciousness of the bedroom and bathroom, as well as the friendliness and helpfulness of our staff—especially our brilliant bar team. We’re sorry to learn that certain aspects of your stay fell short of expectations. Your comments about cleanliness, furniture updates, and the need for more modern amenities like USB ports and plug sockets are invaluable to us. These areas are on our radar, and we are continually working on improvements to enhance our guests’ experience. Regarding the pool, we understand how disappointing it must have been to discover it is no longer in use. We will ensure this information is clearly communicated to manage expectations for future stays. Your specific feedback on cleanliness, such as the skirting boards and bedside table, has been shared with our housekeeping team to ensure we address these issues promptly. Thank you again for your detailed feedback. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Kind regards John Mitchell Operations Manager

Perfect location- fabulous staff

Customer review rating 4.5/5

Gill J. Couples - Confirmed reviews ALL

We were in uk for Christmas with our 2 dogs. We were all welcomed- special spot for breakfast with water bowl. Staff were helpful and fun

Dear Gillian J., Thank you for your wonderful review of your recent stay at the Mercure Tunbridge Wells Hotel. We’re delighted to hear that you and your two furry companions felt so welcomed during your Christmas visit. It’s fantastic to know that you enjoyed our peaceful and relaxing atmosphere, especially during such a busy time of year. Our team strives to create a warm and accommodating experience for all our guests, and your kind words about their helpfulness and friendliness mean a lot to us. We hope to welcome you all back again soon for another enjoyable and relaxing stay. Kind regards John Mitchell Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 340 reviews 8.8/10 Location
  • 1,162 reviews 6.3/10 Room
  • 1,227 reviews 8.8/10 Service
  • 11 reviews 7.1/10 WiFi
  • 512 reviews 5.9/10 Cleanliness
  • 454 reviews 8.1/10 Breakfast
  • 295 reviews 4.3/10 Vibe
  • 259 reviews 4.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Tunbridge Wells

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.