Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 978 reviews

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
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Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  978 reviews

TripAdvisor Rating  3.5/5  1,580 reviews

Wonderful experience.

TripAdvisor rating 5.0/5

countyroamer TripAdvisor review

A one-night stay at the Mercure Hotel, Tunbridge Wells was part of a gift package my wife and I received on our anniversary, and was the first time we had ever stayed at one of this chain's hotels. Right from the start, I was impressed, not only with the building - it boasts a magnificent oast house style roof - but with the friendliness and efficiency of the staff. Throughout our stay, the staff at reception, in the bar and restaurant , and the house service team were friendly, happy to help, and prepared to go that extra mile if need be to ensure we had a good stay. Personally, I was sad we only had one night there, as it felt more like staying in the home of old friends, than as customers at a hotel. Can't praise the staff enough.

Fully ignorance about complain request

TripAdvisor rating 2.0/5

JJ T TripAdvisor review

Room not cleaned, during a 3 days trip, id 2 nights 4 and 5 of september I can understand the difficulty about the service room , because at 10h30 we still have the paper on the door 'we are slipping', but at 10;30..... only 10:30 when the documentation about the availibility of the room says' not before 3:00 PM. except paying 10 £ per hour before 3:00 PM. When arriving, 10:oo PM , viewing this situation, the second night of september 5, I tried to call rthe reception: --> nobody to take the call... When complaining at the reception, the person, a woman at 8:30 next day id september 6, , in front of me, didn' t seem to understand my remark and do ......nothing, Fully ignorance: NOT acceptable to a such 'chain', the main criteria to select an hotel, and book a room in this town.

Dear 594jjt, Thank you for taking the time to provide feedback on your recent stay at the Mercure Tunbridge Wells Hotel. I sincerely apologize for the issues you encountered during your visit, particularly regarding the lack of room cleaning and the response to your complaint. We understand how frustrating it must have been to return to an uncleaned room and to feel that your concerns were not addressed appropriately. This falls short of the high standards we aim to maintain, and I’m truly sorry for the inconvenience this caused during your stay. Regarding the timing of the room cleaning, we strive to accommodate all our guests' needs, but it’s clear that our service fell short on this occasion. Your comments have been shared with our housekeeping and front desk teams to ensure that such situations are handled better in the future. We value your feedback and will use it as an opportunity to improve our services. I hope we will have the chance to welcome you back in the future and provide you with the experience you expect from our hotel. Thank you once again for your feedback. Kind regards John Mitchell Operations Manager

Good stay

Customer review rating 4.5/5

John G. Families - Confirmed reviews ALL

We had no issues. Everything worked. Good breakfasts as well

Dear John Thank you so much for your feedback! We're delighted to hear that everything worked smoothly during your stay and that you enjoyed our breakfasts. We hope to welcome you back soon!

Good food and comfy room

Customer review rating 4.0/5

B. W. Couples - Confirmed reviews ALL

Bit disappointed with the fact that we booked an experience couple of days but no information at hotel on spa line so virgin probably not doing a good job so overall not that great

Dear Mrs W. Thank you for sharing your feedback. We're sorry to hear about the confusion regarding your spa experience and the lack of information at the hotel. We'll address this with our team and Virgin to ensure better communication in the future. We hope you'll consider staying with us again so we can provide a better experience.

Great experience

TripAdvisor rating 5.0/5

Harrison J TripAdvisor review

Amazing customer service with a smile, made. Me feel very welcome, will come back again. I will recommend this hotel to fellow workers in the future for the service and food provided. I can’t think of anything else to put so I’ve just filled the rest out. Hollly is the best

Dear harrisonj462, Thank you for sharing your wonderful feedback! We’re delighted to hear that you had a great experience at the Mercure Tunbridge Wells Hotel. It’s fantastic to know that our team, especially Holly, made you feel so welcome with top-notch customer service. We’re thrilled that you enjoyed the service and food, and we truly appreciate your recommendation to your colleagues. We look forward to welcoming you back on your next visit. Thank you once again, and see you soon. Kind regards John Mitchell Operations Manager

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Other web-users rate our hotel

  • 289 reviews 8.4/10 Location
  • 1,061 reviews 6.1/10 Room
  • 1,086 reviews 8.5/10 Service
  • 8 reviews 5.6/10 WiFi
  • 469 reviews 6.1/10 Cleanliness
  • 424 reviews 8.2/10 Breakfast
  • 270 reviews 4.2/10 Vibe
  • 237 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.