Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,000 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

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The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,000 reviews

TripAdvisor Rating  3.5/5  1,553 reviews

Friendly staff makes up for old fashioned rooms and lack of gym.

TripAdvisor rating 4.0/5

weechuan Friends getaway - TripAdvisor review

Good Convenient for visiting national trust venues in Kent. Staff excellent. Well done. Victoria, Ben, Tim, Sonny, Brian, Holly and Tom at the bar ( I think)…attentive and very welcoming. Upgraded to suite as platinum member.Thank you! Restaurant food well prepared and generous portions. To be improved Been here before, when they had a swimming pool. Shame they do not even have a gym now. Staff did not know how to add points for spend in restaurant/ bar as cannot charge incidentals to room.

Friendly and welcoming experience

Customer review rating 5.0/5

John F. N. Couples - Confirmed reviews ALL

All staff were very courtous and friendly, the room was comfortable and clean, The buffet breakfast was very well layed out (catered well for GF choices) with plenty of choice and the hot food was hot and refreshed reguarly. The Evening Dinner we had was freshly cooked and very tasty, the portions of the main item were a bit on the small side for the cost as were the desserts. Overral a pleasant 3 Night stay.

Dear John Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our staff courteous and friendly, and that your room was comfortable and clean. It's great to know that you enjoyed the buffet breakfast, especially the gluten-free options, and appreciated the variety and quality of the hot food. We are pleased that you found the evening dinner freshly cooked and tasty. However, we apologize that the portion sizes of the main courses and desserts did not meet your expectations for the cost. Your comments are valuable to us and will be shared with our culinary team to help us improve. Overall, we are glad you had a pleasant three-night stay. We look forward to welcoming you back in the future.

Great stay

TripAdvisor rating 5.0/5

lucindap TripAdvisor review

What a stay!!! Tim in the restaurant was fantastic , Great service and lovely meal. I had fish & chips which was delicious. Room was nice & spacious with all amenities required. Car park was free just had to put car registration into a tablet at reception. Thank you Tim & the team

Great stay

TripAdvisor rating 5.0/5

steven f TripAdvisor review

Great stay! Would 100% recommend the restaurant, food was great & barman very helpful. I had the fish & chips, followed by a warm chocolate brownie. We had a lovely 2 night stay, and room was lovely and spacious. Really enjoyed it………………………..

Pretty boring place to stay

Customer review rating 3.0/5

John M. Couples - Confirmed reviews ALL

Apparently there were two weddings on the weekend we stayed.friday and Saturday we stayed on Sunday the hotel had virtually run out of beer only three staff in the restaurant who were over run with complaints and the pool had been emptied not a great stay.

Dear John M., Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Tunbridge Wells Hotel. We sincerely apologize for the inconveniences you encountered and for not meeting your expectations during your visit. We are sorry to hear that your stay coincided with a busy weekend that left our restaurant understaffed and our beer supply depleted. This is not the standard of service we strive to provide, and we understand how these issues affected your overall experience. Your comments have been shared with our management team, and we are taking steps to ensure better staff coverage and inventory management to prevent similar issues in the future. We appreciate your feedback, as it helps us to improve our services and guest experience. Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind regards, John Mitchell Operations Manager

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Other web-users rate our hotel

  • 262 reviews 9.1/10 Location
  • 1,014 reviews 6.6/10 Room
  • 1,037 reviews 8.6/10 Service
  • 10 reviews 5.9/10 WiFi
  • 602 reviews 6.1/10 Food
  • 435 reviews 7/10 Cleanliness
  • 423 reviews 8.3/10 Breakfast
  • 248 reviews 4.3/10 Vibe

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