Mercure Tunbridge Wells Hotel

Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 678 reviews

See on a map

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool

  • Nearby landmarks include Tunbridge Wells and Hever Castle

ALLSAFE approved hotel

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

  • By plane

    LONDON GATWICK At 93.33km / 58 miles

  • By train

    HIGHBROMS STATION At 4.83km / 3 miles

GPS:51.146079, 0.311925

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE MALLOWS Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  678 reviews

TripAdvisor Rating  3.0/5  1,270 reviews

Amazingly Kind, Considerate and Attentive Staff!

Customer review rating 4.5/5

Cheryl Solo - Confirmed reviews ALL

I booked this hotel at the last minute because it was close to the hospital that held my child. On that first night, I was too shaken to book my own room so the concierge took care of everything! When I was stuck at the hospital and needed to extend my stay on multiple occasions, the front desk staff took care of everything. The housekeeping staff were also amazing and attentive to what I needed, making sure that my favourite teas where stocked and I had the extra towels that I needed at 3,4,5 am in the morning! The restaurant staff were so accommodating even when I arrived later than breakfast time or needed that odd pizza at 3am in the morning. Even the night staff were excellent and accommodating, helping me out of my car as a disable customer; opening my room door on most occasions and just being pleasant and consistently helpful from night 1 to night checkout. All of the staff went up and above the call of duty helping me to successfully find my amethyst earring that means so so much to me and was given to me, as a Mother's Day gift, by my daughter who is in hospital. I think that it is unfair that such amazing staff members are not given the physical surroundings that they deserve - with this improvement this hotel could be a 10 in my book.

Great stay

Customer review rating 5.0/5

John Solo - Confirmed reviews ALL

Excellent all round, staff were fantastic

We enjoyed our stay with you.very pleasant staff and in a good lcation

Customer review rating 5.0/5

Coleen W. Couples - Confirmed reviews ALL

All the staff were very helpful and the room was excellent very comfortable. The menu for meals a good choice and plentiful

pleasant stay

Customer review rating 4.5/5

Gordon Families - Confirmed reviews ALL

Courteous satff

Acceptable standard

Customer review rating 3.0/5

J C. Couples - Confirmed reviews ALL

Hotel was ok. Room large but tired looking, plumbing ugly and looked dirty because it was old. Too warm and couldn’t open window beyond a crack - no air conditioning. Food in restaurant ok. Staff all great and tried best.

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in TUNBRIDGE WELLS