Customer review rating (ALL Rating) 3.9/5 4,494 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
8 fully-equipped meeting rooms for up to 130 guests
18th Century Georgian oast house with original features
Feel Good Health Club with heated pool
Nearby landmarks include Tunbridge Wells and Hever Castle
8 Tonbridge Road
TN2 4QL tunbridge wells
Check-in from 15h00
Check out up to 11h00
Check-in from - Check out up to
The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.
Number of meeting rooms: 8
Maximum size: 140 m²
Maximum capacity: 180 people
Maximum banquet capacity: 130 people
100% genuine reviews from our guestsFind out more
Good Service but Hotel needs updating
keithtF4161HC 11/12/2021 TripAdvisor review
The carpet in the entrance was dangerous (note appears that this was to be replaced as trader seen onsite the day we left). Rooms were very cold and relied on electric panel heaters which were old and inefficient. The staff in attendance at Breakfast time and during our get together following my Father's funeral were truly excellent. Thank you
Comfortable and well located hotel
Richard C 03/12/2021 TripAdvisor review
Comfortable room, friendly staff, and good breakfasts, with plenty of parking in a good location for exploring this part of Kent. Hotel meets standards on essential elements of a short hotel stay although we were not sure how to adjust our bedroom heater. We plan a return visit.
lacklustre hotel way past its prime
thedukeofderwenfawr 16/11/2021 TripAdvisor review
We were looking forward to our stay in The Mercure Tunbridge Wells, but unfortunately the hotel did not live up to expectations. As a wheelchair user we had no option but to book an accessible classic room. The room was tiny and not at all suitable for accessible use. The bed was too high to comfortably get into , although once in it was extremely comfortable .However there was insufficient manoeuvring space within the room and equally in the bathroom very little thought had gone into assisting people with disabilities. The room itself was ,nonetheless, spotlessly clean however the décor of the room left a lot to be desired and looked old and tired, with bits of the carpet almost threadbare. Equally the room could have done with a coat of paint etc. Moving on to staff the reception staff were mostly very helpful and friendly, there was one gentleman who's attitude was clearly questionable and was most unhelpful towards myself when trying to pick up a parcel for myself from reception. Until I showed him a photo of the delivery he denied knowledge of its existence and then miraculously it appeared. Overall however the vast majority of staff we spoke to were friendly and helpful. We did not eat at the hotel as we felt prices were too steep and not much choice ended up going into Pembury for meals. Likewise returning late to the hotel we did try to get a drink at the bar but it was closing at 10pm just as we arrived. To summarise I fail to see how this hotel has four stars, it certainly needs modernisation.
Tired looking hotel
Michael W. Couples - 13/11/2021 Confirmed reviews ALL
It was ok, but not good enough to want to return. Couldn’t use the pool because only available at dinner time. Rooms are looking tired. Bathrooms especially.
N. Couples - 13/11/2021 Confirmed reviews ALL
Had a nice stay, lovely comfortable bed , good breakfast lots of choice. Could not have a swim until 18:00 which was not ideal but pool was lovely and warm .
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