Mercure Tunbridge Wells Hotel 4 stars

The staff at the reception were very friendly and helpful. The room was fine but the radiators in the room and bathroom were not working. A very tired looking bathroom.

Room was above reception. Disturbed by heavy door (possibly staff reception door), slamming shut each time it was used. 21.00 to 23.00 the worst time, but continued through the night. Due to tiredness, and not wanting to 'dirty' another room, I didn't raise it at the time. I did feed back on check out. Had to ring reception in the morning, as they hadn't delivered a prepaid breakfast. Bathroom looking tired.

average

Booked after lockdown was announced, was told the kitchen would be open. Arrived to be told there was no breakfast but still charged the full amount for a service station goody bag.

Loved the place, friendly staff, tasty food, we had the dinner and breakfast deal, swimming pool was clean and spacious, even with social distancing, clean room, convenient location.

Not as usual and not the hotel experience one seeks

I fail to see how this hotel could be classed as a 4 star hotel. The bath was stained and dirty, the bath panel was also dirty with which I imagine to be water marks, considering COVID measures, I would assume it to be gleaming. So no long soak in the bath only a shower due to how filthy it is. No extractor fan in bathroom so it remained very steamy after a shower and also not pleasant if someone used the bathroom, there was nowhere for the smell to go except into the room. I booked this hotel purely because it said it was a spa hotel. Other spas I have been to, you could sit around the pool and perhaps enjoy a relaxing time, however that is not what we received. I was not informed that half the small pool would be used for swimming lessons so the few plastic seats were used up by parents watching their children learn. The other half 3 meters wide (at best) was stuffed with 9 other swimmers, I guess no social distancing rules applied here? Unable to swim or relax (again the purpose of booking this hotel). This was a treat for my daughters 17th birthday with our friends. She wanted a relaxing spa break, a relaxing spa break we did not receive. I certainly will not be recommending this hotel and I am very disappointed. I have also sent the above information with photos and instead of a reply, I receive this.

Have stayed here before as it is 5 mins to my daughter's house. Asked for a quiet room and we were tucked away on ground floor. Prebooked an hour's session at the pool as told only 10 people allowed. In the event there were 11 as locals who have membership just go straight in -maybe when receptionist is busy? Room was fine. Towel rail in bathroom didnt work and no way of turning it on. Paintwork had been redone but nevertheless the room looked a little drab. Cushions etc have been removed due to Covid. Disposable cups etc which is hygienic but I had my own anyway. Breakfast was a booked slot in the restaurant and well spaced tables. My cooked breakfast was lukewarm and unappetising considering so few guests. The staff were very friendly and all wore masks. Of course the atmosphere was not the same -one way systems and no sofas in bar area but understandable in the current situation. The price was much cheaper than usual.

f. with a dog

Good bed, decent room

Fantastic stay. The staff were brillant, especially Paddy and Ernest, looked after us like royalty. We just love the hotel and can't wait to stay again. Thank you

Felt that the Hotel had done everything to Covid proof. One way system, hand sanitizer everywhere, dining room well spaced, staff all wore masks. Staff all very lovely during a difficult time.

Swim pool slot over 10 felt unsafe No coat hooks and limited towel hanging hooks in room. Other residents not wearing masks in corridors and staff not doing anything about it.

Short stay only, but pleasant. Helpful staff, friendly. Nice hotel, free car park. Nice swimming pool.

Room clean but service terrible and unfriendly and breakfast was a disaster