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Mercure Hotel Heilbronn 4 stars

Customer review rating 4.5/5 750 reviews

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Mercure Hotel Heilbronn
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+ 24 Services

Hotel extras

  • 136 modern air-conditioned rooms

  • Restaurant with bar and terrace serving regional and seasonal dishes

  • Central location with excellent access to public transport

  • 3.1 miles (5 km) to A6/A81 highway entrance

  • City center with shopping facilities within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Hairdressing salon
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby) Paying
  • Bike rack facilities
Business services
  • 14 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Heilbronn

Platz Am Bollwerksturm 2
74072 heilbronn
germany

Tel: +4907131749950

Fax: (+49)0713174995166

Check-in from 15h00

Check out up to 12h00

  • BUS 12, 61 :  12, 61 K.SCHUMACHER Platz

  • KARLSRUHE :  S4 K.SCHUMACHER PL.

  • By plane

    FLUGHAFEN STUTTGART At 65km / 40 miles

  • By train

    HEILBRONN HBF At 0km / 0 miles

GPS :49.145982, 9.218538

Our accommodation(s)

Our restaurants and bars

LA GIRAFE

Type of cuisine: International

Due to the current situation, we have decided to limit our restaurant operations to breakfast and lunch time for the time being. Thank you for your understanding and hope to welcome you again next year.

ROOMSERVICE LA GIRAFE

Our room service menu is available through our Mercure Hotel Heilbronn app or at our reception desk. Currently, we cannot provide you with room service as our restaurant has to remain closed.

Non contractual photo

BARLOUNGE M

Heilbronn is famous for its wines - at the bar you have the opportunity to taste a locally produced Riesling or Trollinger. Currently, our bar will remain closed. Thank you for your understanding.

BARLOUNGE M

Heilbronn is famous for its wine - at barlounge M you have the opportunity to taste a locally produced Riesling or Trollinger. With other drinks and specialties we offer the ideal environment to relax.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 130

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Hotel Heilbronn

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

750 reviews

TripAdvisor Rating 4.5/5

272 reviews

Nice building and atmosphere

Customer review rating 4.0/5

I. Friends - 13/09/2021 Confirmed reviews ALL

A nice place to stay in Heilbronn. Perhaps two negative things: 1) it is located in a good place, but other people think the same and they were partying in the surroundings, meaning, it might be noisy at night; 2) complimentary tea and coffee facilities in room... without tea and coffee, that is, only the boiler and cups. Theoretically this is because of the corona situation, but I was in another hotel the following day and I had boiler, cups... and a lot of tea and coffee. Room nice, breakfast nice, staff nice.

Good stay

Customer review rating 3.5/5

Hvw Business - 13/09/2021 Confirmed reviews ALL

In your welcome message (SMS) you mentioned Mannheimer Street instead of Gerber Street. I got stuck near a sports building and damaged my car! Who is goyto pay the bill of repair? I could only find you after telephone precision information

Comfortable Stat

Customer review rating 5.0/5

Chioma Solo - 06/09/2021 Confirmed reviews ALL

Staff was very friendly and even gave me some shopping tips.

well located

Customer review rating 4.5/5

Melanie Business - 10/08/2021 Confirmed reviews ALL

well located - nice rooms - good service

Good service again

Customer review rating 4.5/5

Peer C. Business - 21/06/2021 Confirmed reviews ALL

I get the same experience as usual, when I book at hotel in the Accor group

Great stay

Customer review rating 4.5/5

Martin S. Business - 17/06/2021 Confirmed reviews ALL

fast check in. Nice rooms and good breakfast.

Good stay

Customer review rating 4.0/5

Anonym Business - 28/04/2021 Confirmed reviews ALL

Good business stay but TV in my room went on at 5 am because neighbor switched his TV on. After that I couldn't fall back to sleep.

Good stay

Customer review rating 4.5/5

Debbie Families - 06/10/2020 Confirmed reviews ALL

Super hotel, we’ve stayed here numerous times. Only disappointment this visit was that the bar was closed on Sunday night.

Dear DEBBIE A., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Bar has open till 11pm on Sundays. Next time you can have an welcome drink from our front office team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Manager
Customer review rating 4.0/5

Anonymous Business - 04/10/2020 Confirmed reviews ALL

It was good, parking nearby and the room was clean.

Dear UNA S., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Manager

excellent stopover in this great hotel!

Customer review rating 5.0/5

Natascha Couples - 22/09/2020 Confirmed reviews ALL

well located, nice design, friendly staff, an excellent value. we chose this half way stop, not really knowing what to expect from heilbronn - a nice surprise! located next to the river nekar, with a view of historic tower and new science center, easy to find by car, lots of space in a garage for a great price.

Dear NATASA B., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Manager

beautiful, nice location

Customer review rating 4.0/5

W. Business - 16/09/2020 Confirmed reviews ALL

Although the parking place is a bit away from the hotel, does the whole environment offers a cultur of beautiness, wellness and a kind of causal business lounge atmosphere. It is close to the center of Heilbronn, just a couple of meters away from the biergarten area. Welcome is kind, they are flexible in terms of a room switch, breakfast was very good!

Dear JORG W., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Manager

Good location

Customer review rating 3.5/5

Anonymous Couples - 24/08/2020 Confirmed reviews ALL

The location is really good. The hotel is new, modern and clean. The staff are friendly. There was a very strange smell in and around the lifts on consecutive days. The breakfast was ok, except for the omelettes which were so salty that the cook must have been in love .... I would stay again but eat breakfast elsewhere.

Dear MICHAEL K., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Manager

Good location, comfortable room

Customer review rating 3.5/5

Anonymous Couples - 08/08/2020 Confirmed reviews ALL

Clean and comfortable room, bed and bathroom. Parking directions were clear. Staff on checkout were helpful. Checkin was disappointing. Having to confirm twice that myself and my husband (2 men) did indeed want the double bed that we had booked. Also, no welcome drinks voucher offered/presented despite Gold status - I should have asked.

Dear CRAIGWOOD M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Heilbronn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Marie Brenner Guest Relations Manager

I could hear everything from my room neighbour

Customer review rating 1.5/5

Herbert Business - 04/08/2020 Confirmed reviews ALL

Rooms, lobby and restaurant area looks new and modern. Food in the restaurant is average. The rooms are too small and I could hear the neighbour watching television and having phone calls - this is a no-go for a business hotel!

Dear HERBERT W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Heilbronn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Marie Brenner Guest Relation Manager

Nice stay in city centre

Customer review rating 4.5/5

Anonymous Couples - 08/03/2020 Confirmed reviews ALL

Mercure Heilbronn was a very nice experience. Convenient location, easy to park at the attached garage. Room was comfortable and clean. The location provided an easy walk at the city centre and a nice dinner at the local restaurant. I fully recommend this hotel.

Nice hotel needs a gym

Customer review rating 3.5/5

Jason B. Business - 07/03/2020 Confirmed reviews ALL

Overall a good hotel with a nice restaurant, however the hotel would benefit having a gym and more substantial pillows

we still like this hotel very much!

TripAdvisor rating 4.0/5

1111Gerard Couples - 12/10/2019 TripAdvisor review

We stay at this hotel quite often and have only good things to report. From the staff at the Front Desk, Restaurant and Bar to the Housekeeping Service. They are all very good and helpful. Had we known of the impact of BUGA we would not have booked our room inclusive of breakfast. The saving grace was the superb Restaurant Supervisor; Annette Koeberlin knows who she is. She is the most professional staff member we have met in the hospitality industry for a long, long time. We do hope her services, which were far beyond the normal, will be appreciated not only by the assistant director Annette but the Director himself. We hope to be back soon enough but certainly after BUGA has closed. We want to thank the two very special ladies for making our stay as good as possible. Esther and Gerard

Breakfast Service was excellent

TripAdvisor rating 5.0/5

katharinazech Family - 10/07/2019 TripAdvisor review

Sunday breakfast was very, very busy. However, I had the feeling you had enough staff, and even if you didn't, they made it feel like they had the masses of guest under control easily. They were friendly at all times and kept coming with refills for the buffet constantly. It's not an easy task to feed so many hungry guests, they did a great job! Please thank them for me!

Dear katharinazech, We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Modern, Central and well run Hotel in Heilbronn

TripAdvisor rating 4.0/5

Jean C Couples - 12/05/2019 TripAdvisor review

Location is very convenient (10 min walking distance of Heilbronn Haupt Banhof) Hotel is recent and modern Staff proved all helpful and effective (we stayed 4 nights in May 2019) Our room (425 was spacious, clean, quiet and well equiped) Breakfast room was very busy (BuGa festival) but food selection and quality was very good. We had dinner once and could enjoy typical Swabish food.

Dear Jean C, thank you for your feedback of the stay at Mecure Hotel Heilbronn. We are very pleased that you enjoyed the stay in our hotel very well and you felt comfortable with us. We were happy to pass on your consistently positive rating to our employees, as each and every member of our hotel team makes their individual contribution to the success of our company every day, which we are very proud of. We hope to welcome you soon. King Regards, Lisa Marie Brenner Guest Relation Agent

friendly employees, clean room and bath room, some complains

TripAdvisor rating 2.0/5

364guenterw Couples - 10/01/2019 TripAdvisor review

Double Bed Room nr 210: unfortunately the bed was just pushed and not fixed to the wall/or ground, which makes it very uncomfortable if you want to sit in the bed and read, work on lap top or else, as the bed is always moving away from the wall.Breakfast: Unfortunately the Juices were not fresh and the taste of the orange juice was like it stayed in the Container for several days already, also the cereals (Müsli) did not have a fresh taste, as well as the cutted fruits in the fruit bowl did not taste like fresh cut.

Dear 364guenterw, First of all, we would like to thank you for your evaluation and your open words. Only through your help, we are able to get to know our strengths and weaknesses better and can thus optimize our service for you and future guests. Our beds are for structural reasons, not wall-mounted, but we are in the process of finding a solution to this problem. We regret very much that the breakfast buffet was partly not properly filled up. We assure you that this does not meet our standards. We thank you very much for your constructive and helpful criticism and we are sure that we can prove on your next visit to our house that we have improved our service. We look forward to welcoming you again soon in our house. Yours sincerely Lisa Marie Brenner Guest Relations Agent

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