Novotel Danang Premier Han River 5 stars

Dear Mr. Ivan K., Xin chào! Thank you for taking the time to provide your feedback about your stay at Novotel Danang Premier Han River. We are glad that you and your friends had a pleasant experience with us and enjoyed our service, hotel facilities and F&B. Special thanks to our reservation manager Suong for taking good care of you and providing a warm welcome. At Novotel Danang Premier Han River, we strive to make sure that our guests have the best stay with us. Our team works hard to exceed our guests' expectations, and we value feedback from all of our guests, as it helps us better serve them in the future. We hope to welcome you back soon! Warm Regards, Hotel Management

Dear Mr.Jon w., Thank you so much for taking the time to write about your stay at Novotel Danang Premier Han River. We are delighted to learn that you enjoyed your stay and had a pleasant experience with our friendly and professional staff. We especially appreciate your kind words for Mia in the lounge and all the team members. We are also grateful that you liked your upgrade to a 1 bedroom suite. At Novotel Danang Premier Han River we focus on providing high-quality service to our guests, and we value feedback from our customers as it helps us continually improve our services. We regret that the snacks in the lounge were not up to your expectations but we will take this as a learning experience and make sure that all of our snacks are served at their best. We hope to welcome you back soon, Best regards, Hotel Management

Dear Mr. RAJESHKDMAR s., Thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. We acknowledged that you had a pleasant stay at our hotel and have written a 5-star review on Google, compliments of Ms. Duyen, our Square Manager. As a result, we were perplexed as to whether there were any concerns throughout your stay that we were unaware of. In addition, please be aware that your reservation was made with DOS rate- room without breakfast We therefore much appreciate your kind clarification in order to elevate guest experience and ensure that all visitors have a pleasant stay at the hotel. Thank you for your kind understanding and we look forward to hearing from you soon. Sincerely, Hotel Management

Dear Mr. N. Anh T., Thank you for taking the time to share your experience at Novotel Danang Premier Han River. We are pleased that you enjoyed your stay overall. We understand that our lounge was not accessible during your stay and apologize for any inconvenience caused. We also appreciate the feedback about our breakfast selection in the 4th floor being crowded. We value our guests’ comfort and work hard to ensure that they have a pleasant dining experience in our hotel. At Novotel, we strive to provide an exceptional experience, and we will use your feedback to ensure that future guests have a more pleasant experience. Regarding the point reward for your friend's booking under your status, please accept our heartfelt apologies for our team's failure to gain points for this booking. As a result, our team has annulled the prior points and gained the full point of two reservations, and your status will reflect this. Mr. T., we apologize for allowing this situation to occur, and we greatly value your feedback, since we would not have been able to detect our flaws without your concern. Once again, thank you for choosing us for your stay and we look forward to welcoming you back again soon! Sincerely, Hotel Management