Dear P. Chien L., Thank you for taking the time to share your feedback following your stay at Novotel Danang Premier Han River. We are delighted to know that you had an enjoyable experience with us. As a valued ALL Gold Member, your loyalty and continued trust mean a great deal to our team. While your comment was brief, your positive rating is greatly appreciated and serves as wonderful encouragement for us to continue delivering memorable stays and genuine hospitality. Thank you once again for choosing Novotel Danang Premier Han River. We look forward to welcoming you back on your next visit to Da Nang. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear David E. Thank you very much for sharing such a thoughtful and heartfelt review. It truly means a lot to us to welcome you back to Novotel Danang Premier Han River for your second stay, especially knowing that your first experience was so positive that you had no hesitation in returning. We are delighted to hear that you felt warmly welcomed from the moment you arrived at the Premier Lounge and that the service throughout your stay continued to meet your expectations. It is also wonderful to know that our Housekeeping team kept your apartment clean and well maintained every day, while always greeting you with friendly smiles. We are especially grateful for your kind recognition of Kile from our Premier Lounge. Knowing that Kile made you feel genuinely welcome and provided professional, exceptional service is truly rewarding. Your compliments will certainly be shared with Kile as a meaningful appreciation of his dedication. Thank you once again for your continued trust and for choosing to stay with us again. We sincerely hope to welcome you back for a third visit and create another memorable experience for you. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Mr. B., Thank you for taking the time to share such a thoughtful review of your recent stay at Novotel Danang Premier Han River. We are truly delighted to know that you had a wonderful experience with us and that our team's warm hospitality helped make your stay especially enjoyable. Your kind words about the attentive and welcoming service are greatly appreciated and will be proudly shared with our Heartists. It is also rewarding to hear that you enjoyed our breakfast offerings, as well as the comfort of your room. We are pleased that our riverside location and the beautiful views of the Han River added to the enjoyment of your visit and created memorable moments during your time in Da Nang. As a valued ALL Gold Member, we sincerely appreciate your loyalty and continued trust in Accor. Receiving such positive feedback from one of our loyal members is particularly meaningful and serves as great encouragement for our team. Thank you once again for your recommendation and support. We look forward to welcoming you back to Novotel Danang Premier Han River and creating another memorable stay on your next visit. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River.

Dear Christine N. Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you were pleased with our hotel, the friendliness and helpfulness of our team, the cleanliness, and our excellent location. It is especially rewarding to hear that you were satisfied with the overall service and experience during your stay. We are also grateful for your kind recognition of Giang. We are pleased to know that Giang made your check-in process simple and smooth. Your compliment will certainly be shared with Giang as a meaningful appreciation of their dedication and attentive service. Thank you once again for choosing Novotel Danang Premier Han River and for your generous support. We sincerely hope to have the pleasure of welcoming you back for another wonderful stay in the future. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Tangimetua M. Thank you very much for sharing your kind feedback with us. We are delighted to know that you found your room clean and comfortable and that you enjoyed your overall stay at Novotel Danang Premier Han River. Your satisfaction is truly important to us and serves as great encouragement for our entire team to continue providing a high standard of service and comfort. We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Betty M. S., Thank you very much for taking the time to share such detailed feedback following your six-night stay with us. We are delighted to know that you enjoyed your Balcony Suite with Lounge Access and found the room spacious, comfortable, and well equipped. We are also pleased that you appreciated the wide variety of food and beverages available at the Lounge. Your recommendation of the Lounge Access option is truly appreciated. We are especially grateful for your kind recognition of Rosa, Toan, and Nga from our Lounge team, as well as Nam from the Front Office. We will certainly share your compliments with them, as such recognition is a wonderful encouragement for our colleagues. At the same time, thank you for pointing out the limited number of power outlets in the room. We appreciate this practical feedback and will share it with the relevant team for consideration as we continue to improve our guest experience. It was our pleasure to have you and your husband stay with us, and we sincerely hope to welcome you both back to Novotel Danang Premier Han River in the future. Warm regards, Phan Che Phuoc (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Mr. G., Thank you for sharing your feedback and for your loyalty as a valued ALL Platinum Member. We are delighted to know that you had a great experience with us and that our convenient location, warm welcome, and helpful service contributed positively to your stay. Providing genuine hospitality from the moment our guests arrive is something we take great pride in, so your kind recognition means a lot to our team. Your support and continued trust in Accor are sincerely appreciated. We are honored to have welcomed you to Novotel Danang Premier Han River and look forward to creating another memorable experience for you on your next visit to Da Nang. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Mr. Johnny V., Thank you for taking the time to share such a wonderful review of your recent stay at Novotel Danang Premier Han River. We are truly delighted to know that your experience was exceptional and that we have become your preferred hotel for future visits to Da Nang. Receiving such recognition from a valued ALL Platinum Member is especially meaningful to our team. It is rewarding to hear that you appreciated our comfortable accommodations, well-appointed facilities, and the attentive hospitality provided throughout your stay. We are particularly pleased that our pre-arrival communication helped personalize your experience and ensure a smooth arrival. We are also glad that our team was able to assist in recovering and returning your shirt after your departure. Providing thoughtful service beyond our guests' stay is an important part of the hospitality we strive to deliver, and we are happy we could help. Thank you once again for your loyalty and continued trust in Accor. We sincerely appreciate your kind words and look forward to welcoming you back to Novotel Danang Premier Han River for another exceptional stay in the near future. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Ms. Fairuz M., Thank you for taking the time to share your feedback following your recent stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed our prime location and the beautiful views overlooking the Han River. It is also wonderful to hear that you found your room spacious, comfortable, and well-appointed, allowing you to fully relax during your stay. Your kind comments are greatly appreciated and will be shared with our team, who strive to create memorable experiences for every guest. Thank you once again for choosing Novotel Danang Premier Han River. We look forward to welcoming you back for another enjoyable stay in Da Nang. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Kara L. L. Thank you for choosing Novotel Danang Premier Han River and for sharing your wonderful feedback. We are delighted to hear that your arrival experience was smooth, from the private airport transfer to the easy check-in process. It is also rewarding to know that you enjoyed your clean room, beautiful view, and our facilities during your stay before continuing your work trip to Hoi An. Your kind words about our helpful staff mean a great deal to us. Our team is committed to providing attentive service and ensuring that every guest feels welcomed and well cared for throughout their stay. Thank you once again for your positive review. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River on your next visit to Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Priyabrata N., Thank you for your exceptional review and for choosing Novotel Danang Premier Han River during your stay in Vietnam. We are truly honored to hear that your experience was among the best you have had in Vietnam. Your recognition of our service standards is especially meaningful, and we are delighted that our team was able to provide a level of hospitality that met your expectations. It is particularly rewarding to know that you found our service comparable to renowned Accor brands such as Pullman and Grand Mercure. Such praise is a tremendous encouragement to our entire team and inspires us to continue delivering memorable experiences to every guest. Thank you once again for your kind words and support. We sincerely look forward to welcoming you back to Novotel Danang Premier Han River for another outstanding stay in the near future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear H., Thank you very much for sharing your feedback. We are pleased to know that you appreciated our convenient location and the well-maintained condition of our premium rooms. Your kind words are greatly appreciated and encourage our team to continue maintaining the comfort and quality of our guest experience. We look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Chin S. L., Thank you very much for sharing your feedback following your stay at Novotel Danang Premier Han River. We are pleased to know that you found our Concierge service very good and that the reservation matter was eventually resolved to your satisfaction. At the same time, we sincerely apologize for the initial disappointment and inconvenience caused by the handling of your booking request. We truly appreciate your patience and understanding while the matter was being addressed. Your feedback is valuable to us, and we will continue working to ensure a smoother and more seamless experience from the very beginning. We hope to have the pleasure of welcoming you back for another comfortable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Hyun W. K. Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Danang Premier Han River. We are pleased to learn that you were satisfied with our breakfast, convenient location, spacious room, and hotel amenities. However, we are truly sorry that your overall experience was negatively impacted by the issue concerning the missing Samsung earbuds after your departure. We understand how frustrating and concerning this situation must have been, especially when the tracking information indicated that the device was located at the hotel. We take all lost-and-found matters very seriously, and we regret that our investigation did not meet your expectations. Your comments have been shared with the relevant departments for further review so that we can improve our procedures and communication in handling such cases. While we appreciate your recognition of several positive aspects of the hotel, we sincerely regret that we fell short of delivering the level of hospitality you expected. Thank you again for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Yun S. C., Thank you from the bottom of our hearts for sharing such a detailed and heartfelt review of your birthday stay at Novotel Danang Premier Han River. We are truly delighted to know that your experience was exceptional from the moment you arrived in Da Nang. We are especially pleased that our airport transfer, Gold Member recognition, Premier Lounge check-in, and complimentary upgrade to the Executive Corner Suite helped make your arrival and stay feel extra special. A very special thank you for recognizing Rosa. We are so happy that her thoughtful arrangements, exclusive privileges, and birthday cake added a memorable touch to your celebration. We will certainly share your kind words with her. It is also wonderful to hear that you enjoyed the thoughtful details of our nightly turndown service, as well as the breakfast, Premier Lounge, Spa, and bar. Your recognition of our team's attentive service across the hotel is a great encouragement to all of us. We hope to have the pleasure of welcoming you back to Da Nang for another memorable celebration in the future. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Junmin S., Thank you so much for sharing such a warm and detailed review. We are truly delighted to know that you had a wonderful anniversary stay with us and that our convenient location, comfortable room, beautiful Han River views, and attentive service helped make this special trip even more memorable. We are especially pleased that you enjoyed your experience at the Premier Lounge on the 29th floor. Your kind words about the team’s warmth, attentiveness, and professionalism are greatly appreciated, and we will certainly share your compliments with them. We are also happy that you enjoyed the warm welcome and welcome tea at check-in, as well as our turndown service, which allowed you to return to a comfortable room and relax after a day out. It is wonderful to hear that you found the room, towels, and bed linens clean and well maintained. Thank you as well for recommending our Premier Lounge to other guests—we truly appreciate your confidence in us. Most importantly, thank you for choosing Novotel Danang Premier Han River for your anniversary celebration. We look forward to welcoming you and your loved one back to Da Nang and making your next stay just as special. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Thi N. A. N., Thank you very much for your wonderful feedback. We are truly pleased to know that you appreciated the environment and service at Novotel Danang Premier Han River and felt that they met the standards you expected. Your recognition is a great encouragement to our entire team and motivates us to continue delivering thoughtful and consistent hospitality. We look forward to welcoming you back to Da Nang for another memorable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Hoang L. N., Thank you very much for your kind feedback. We are pleased to know that you enjoyed our convenient location and the beautiful river views from the hotel. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Mi H. K. Thank you so much for your detailed and heartfelt review. We are truly delighted to hear that your stay at Novotel Danang Premier Han River was filled with wonderful experiences from check-in to check-out, and that you left extremely satisfied. It means a great deal to us that every staff member you encountered was friendly, attentive, and quick to understand your needs. We are especially grateful for your kind words about Ms. Thao, our Duty Manager. As this was your first visit to Vietnam, we are so pleased that she was able to create such a warm and positive first impression of both Novotel and the country. Your sincere appreciation will be shared with her. We are equally touched by your recognition of Kevin from Concierge. Your description of his excellent sense of hospitality, his ability to anticipate needs, and the thoughtful way he informed you about the special Ba Na Hills WOW Pass discount for guests aged 18–25 is wonderful to hear. The fact that he went one step further, and that even a short conversation at check-out left you feeling his genuine care, is exactly the kind of service we strive for. We will make sure Kevin knows how much of an impression he made and that you consider him a great asset to Novotel. Thank you once again for choosing us for your first trip to Vietnam and for taking the time to share such meaningful feedback. Knowing that you will definitely return to Novotel Danang Premier Han River because of Kevin, Ms. Thao, and the whole team is the highest compliment we could receive. We look forward to welcoming you back and creating more special memories together. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River