Novotel Danang Premier Han River 5 stars

Customer review rating (ALL Rating) 4.8/5 2,033 reviews

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Novotel Danang Premier Han River - Image 1
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36 Bach Dang Street, Hai Chau District, 550000 DANANG, Vietnam

Description

Hotel extras

  • Uniquely located in the heart of Danang City

  • Easy access to tourist attractions & international airport

  • Rooms with balcony offering panoramic view of Han River & city

  • Flexible and diversified dining & venue options with amazing Dragon Bridge view

  • Unwind with spa treatments, perfectly positioned overlooking the Han River

Our accommodation(s)

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Hotel location

Novotel Danang Premier Han River

36 Bach Dang Street, Hai Chau District
550000 DANANG
Vietnam

GPS:16.077222, 108.223333

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE

Step in the Square to experience a lavish breakfast buffet each morning. Then as the sun sets, the restaurant transforms to offer theme buffet prepared live by our talented chefs in sparkling open kitchen and once a week seafood extravaganza night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  2,033 reviews

Customer review rating 3.0/5

Nizin A. Couples - Confirmed reviews ALL

First and foremost, I want to commend your team for their excellent hospitality. The overall service was wonderful, and I found the staff to be consistently courteous, attentive, and welcoming throughout my visit. It is clear that your team works hard to make guests feel comfortable. ​However, I would like to offer some constructive feedback regarding the culinary offerings, specifically concerning dietary accommodations. I had informed the hotel well in advance about our vegetarian diet preferences, but unfortunately, it felt as though very little effort was made to accommodate us. ​During our time in the Premier Lounge, we noticed there was typically only a single vegetarian dish available for the evening canapés, and none of the options were Indian. Similarly, we never saw any vegetarian Indian options provided during breakfast in the lounge. Given the significant number of Indian tourists who visit your property, I was quite disappointed to be informed that there is no chef on staff capable of preparing Indian dishes. ​I share this feedback with the hope that you might consider expanding your menu and kitchen capabilities to better cater to the diverse dietary needs of your international guests in the future. ​Thank you again to your wonderful staff for their service, and I hope this feedback is helpful for your continuous improvement.

Dear Nizin A., Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly delighted to hear your kind compliments regarding our team’s hospitality. It is very rewarding to know that you found our staff consistently courteous, attentive, and welcoming throughout your visit. Your recognition means a great deal to all of us. We are also pleased that you enjoyed the exceptional view from your corner room. At the same time, we sincerely appreciate your constructive feedback regarding your Premier Lounge experience and dietary accommodations. Please accept our sincere apologies that we did not fully meet your expectations in this regard, particularly concerning vegetarian and Indian cuisine options. We understand how important dietary preferences are, especially when communicated in advance, and we regret that the variety provided in the lounge did not reflect this adequately. Your comments regarding both the evening canapés and breakfast offerings have been shared with our Culinary and Lounge teams for immediate review and improvement. We also acknowledge your concern regarding the availability of specific culinary expertise. While our kitchen strives to cater to a wide range of international tastes, your feedback highlights an important opportunity for us to further enhance our menu diversity and better serve our valued guests from different cultural backgrounds. Thank you once again for your kind words toward our team and for sharing such valuable insights. We truly appreciate your support, as it helps us improve continuously. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more seamless and satisfying lounge experience. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Customer review rating 5.0/5

Soheil M. Couples - Confirmed reviews ALL

Good, but swimming pool closure was inconvenient in hot weather.

Dear Soheil M., Thank you very much for your feedback. We are delighted to know that you found our hotel to be the perfect place to enjoy the DIFF fireworks festival and that you had an overall positive stay with us. At the same time, we sincerely apologize for the inconvenience caused by the swimming pool closure, especially during the hot weather. We understand how important this facility is for our guests' comfort and relaxation, and we regret any disappointment this may have caused. Thank you for your understanding and valuable comments. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Warm regards, Tino Le – Duty Manager Novotel Danang Premier Han River

Customer review rating 3.5/5

Nhu Q. D. Families - Confirmed reviews ALL

The room is as expected. I stay on executive floor. Amazing view and great experience with fireworks. some inconvenience such as unwashed teacups after usage overnight, dust on balcony upon check in, old dirty shower curtain, others are perfect. This is still my favourite hotel in danang. Staffs are very helpful and pleasant

Dear Nhu Q. D., Thank you very much for taking the time to share your detailed feedback and for choosing to stay with us once again. We are delighted to know that you had a comfortable experience and enjoyed your stay on the Executive Floor. It is wonderful to hear that you appreciated the amazing view and were able to enjoy the fireworks experience from the hotel. We are also grateful for your kind words regarding our team, and we are pleased to know that our staff's helpfulness and pleasant service contributed positively to your stay. At the same time, please accept our sincere apologies for the shortcomings you encountered, including the unwashed teacups, dust on the balcony upon arrival, and the condition of the shower curtain. These issues D. not reflect the standards we strive to maintain, and your comments have been shared with our Housekeeping team for immediate review and corrective action. We truly appreciate your constructive feedback, as it helps us improve our services and facilities. Most importantly, we are honored to know that Novotel Danang Premier Han River remains your favorite hotel in Da Nang despite these inconveniences. Thank you once again for your continued trust and support. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Customer review rating 5.0/5

Yen C. D. L. Couples - Confirmed reviews ALL

helpful and useful

Dear Yen C. D. L., Thank you for sharing your kind feedback following your stay at Novotel Danang Premier Han River. We are delighted to hear that you found your stay comfortable and our location convenient. It is also wonderful to know that our team was helpful and able to make your experience more enjoyable. Your positive comments are truly appreciated and will be shared with our team as encouragement to continue delivering great service. We look forward to welcoming you back again in the future. Warm regards, Nga Tran (Ms.) Assistant Front Office Manager Novotel Danang Premier Han River

Customer review rating 4.5/5

Joselito C. Couples - Confirmed reviews ALL

Stay was good, it would been great if the pool is available or was informed before/during booking

Dear Joselito C., Thank you for sharing your feedback following your recent stay at Novotel Danang Premier Han River. We are pleased to hear that you had a comfortable and overall good stay with us. However, we sincerely apologize for the inconvenience regarding the swimming pool. We understand how important this facility is for our guests’ experience, and we regret that its unavailability was not clearly communicated prior to or during your booking. Please rest assured that your comments have been shared with the relevant teams for review in order to improve our communication and guest information in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Nga Tran (Ms.) Assistant Front Office Manager Novotel Danang Premier Han River

Other web-users rate our hotel

  • 1,207 reviews 9.2/10 Location
  • 1,982 reviews 9.1/10 Room
  • 2,475 reviews 9.4/10 Service
  • 15 reviews 9.4/10 WiFi
  • 839 reviews 9.5/10 Breakfast
  • 808 reviews 9.5/10 Cleanliness
  • 710 reviews 9.1/10 Food
  • 684 reviews 9.1/10 Vibe

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