Mercure Melbourne Caroline Springs 4 stars

Name: Mercure Melbourne Caroline Springs - AccorHotels - ALL
Address: 10 20 Lake Street, CAROLINE SPRINGS, 3023, Australia
Telephone: +61383580555
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 751 reviews

Best price
guarantee

Mercure Melbourne Caroline Springs - Image 1

Mercure Melbourne Caroline Springs - Image 2

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10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

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Mercure Melbourne Caroline Springs

Hotel for travellers looking for local and authentic experiences

Mercure Melbourne Caroline Springs offers 98 contemporary styled rooms and apartments each with their own balcony. Located just 25 mins from the CBD and major airports this award winning venue is ideal for business and leisure. An all in one venue that offers service and facilities you would expect from an international standard hotel including three dining options, conference and event facilities, indoor pool and spa and fitness centre.

ALLSAFE approved hotel

Hotel extras

Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport
98 beautifully appointed contemporary guest rooms all with their own balconies and unique view
Exceptional selection of award-winning dining options
All-in-one venue - Meetings, Conferences & Events.
Complimentary Parking

Our accommodation(s)

Room

Standard King Room with 1 King Bed

4 persons
32 m² / 344 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Joinable bed(s)
Most of the accommodation: Balcony

Room

Superior Room with 1 King bed

3 persons
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

Room

Standard Lake View with 1 King Bed

4 persons
32 m² / 344 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Joinable bed(s)
Views: Lake View
Most of the accommodation: Balcony

Room

Superior Room 1 King Bed Balcony and Lake View

3 persons
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: Lake View
Most of the accommodation: Balcony

Room

Superior Room with 1 King and optional sofa bed

3 persons
40 m² / 430 sq ft

Bedding 1 x Joinable bed(s)
Views: Lake View
Most of the accommodation: Balcony

Room

Privilege Lake View Room with 1 King Bed

3 persons
32 m² / 344 sq ft

Bedding 1 x Joinable bed(s)
Views: Lake View
Most of the accommodation: Balcony

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Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.733893, 144.74202

+61 3 8358 0555

+61 3 8677 2559

Railway station
Airport

WATERGARDENS CENTER

Railway station

Access: 7.6 km / 4.72 mi 11 min drive

TULLAMARINE AIRPORT

Airport

Access: 16.9 km / 10.5 mi 25 min drive

Taxi

55 AUD 55 AUD

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

WESTWATERS CAFE

Open early for breakfast and closing late, our Cafe and Lounge Bar is a great spot for a hearty morning breakfast, lunch, or afternoon drink. Open from 6am Mon to Fri and 7am Sat to Sun Kitchen closes at 9.30pm and the bar open until late for drinks

WESTWATERS A LA CARTE BISTRO

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Our guest reviews

Darren P. Business - 12/3/2023 Confirmed reviews ALL

Hotel was good, bed was uncomfortable and old, restraunt service was pretty poor long waits and staff didn't really show much customer service

Helpful and friendly

Nbnz Business - 12/3/2023 Confirmed reviews ALL

My flight was delayed and the staff was very helpful to arrange access to the room for my wife before my arrival Much appreciated

Great service

Wendy H. Business - 12/3/2023 Confirmed reviews ALL

It was lovely to be able to stay in the same venue as event I was attending. Staff were fantastic and made for a wonderful experience. Beds are super comfy. The only negative experience was the water pressure in the shower, it was almost non existent.

Aaron M. Business - 11/26/2023 Confirmed reviews ALL

Usually have a great stay. Room 327 bathroom drains smelt a bit. And bedside lamp light was blown.

Hi Aaron, Thank you for taking the time to leave a review of your stay at Mercure Melbourne Caroline Springs. We are sorry for any inconvenience caused by the smelly drains or bedside lamp being blown. These comments have been passed on to our maintenance department who will irradicate these issues. Thank you for providing this feedback as it ensures we can continue to provide high service quality for future guests. We hope to see you again at our hotel in the near future. Until then stay safe and happy holidays. Kind Regards, Melanie Xuereb Marketing Assistant

Great Stay

Wendy Families - 11/26/2023 Confirmed reviews ALL

The Hotel was really good! The Staff were very helpful, the room clean and the food great!

Hi Wendy, Thank you for taking the time to leave a review of your stay at Mercure Melbourne Caroline Springs. We are so happy you enjoyed your time, and our team provided a friendly environment for you. We hope to see you again soon at our hotel. Until then, stay safe and happy holidays. Kind Regards, Melanie Xuereb Marketing Assistant

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

237 reviews 9.5/10 Location
495 reviews 7.5/10 Room
450 reviews 8.1/10 Service
11 reviews 6.9/10 WiFi
179 reviews 8.5/10 Cleanliness
178 reviews 7.3/10 Food
70 reviews 6.3/10 Breakfast
40 reviews 8.1/10 Pool

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All our hotels in Caroline Springs

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.