Mercure Melbourne Caroline Springs 4 stars

Customer review rating 4.5/5 2,535 reviews

ALLSAFE approved hotel

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Mercure Melbourne Caroline Springs
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+ 22 Services

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :  460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 3 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 98 rooms
    • 5 rooms for people with reduced mobility
    • 5 family rooms
    • 4 connecting rooms
    • 98 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
Access to property
  • Shuttle
    • MELBOURNE AIRPORT Additional charge
    • MEL Additional charge
  • Street Parking
    • Near the property
    • 200 parking spaces
    • Public
    • Parking opened 24/7
  • On-site - undercover parking
    • On site
    • 150 parking spaces
    • Private
Well-being
  • Indoor Swimming Pool
    • Covered
    • On site
  • Spa
    • Covered
  • Gym
    • On site
    • Massage
Family
  • Services for children
    • Indoor playground for children

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,535 reviews

TripAdvisor Rating 4.0/5

430 reviews

Beautiful area

Customer review rating 4.0/5

Anonymous Couples - 08/08/2021 Confirmed reviews ALL

Coming back again and again

Dear Laurice, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great Stay in Caroline Springs

Customer review rating 5.0/5

Anonymous Business - 02/08/2021 Confirmed reviews ALL

Another great stay at the Mercure Caroline Springs. Well located near shops and restaurants. This hotel is a gem. The room was large and clean.

Dear Pranavan, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

A pleasant stay..

Customer review rating 4.0/5

Leah B. Couples - 27/07/2021 Confirmed reviews ALL

For work, we stayed 5days - good location, though in a Lockdown - very limited services & movements allowed. A nice, updated hotel with friendly, knowledge staff

Dear Leah, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are sorry to hear about the misunderstanding with your breakfast order. But we are delighted to read that overall you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Friendly helpful staff and good gym spa pool facilities

Customer review rating 5.0/5

Cam Business - 24/07/2021 Confirmed reviews ALL

Excellent place to stay away for work purposes Highly recommend, great location and enjoyed the sports bar attatched.

Dear Cameron, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Celebration with family, enjoyable stay

Customer review rating 4.5/5

Judy S. Families - 20/07/2021 Confirmed reviews ALL

Friendly staff and clean, comfortable rooms

Dear Judy, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent staff and ideal location

Customer review rating 5.0/5

Marion Families - 16/07/2021 Confirmed reviews ALL

Staff were great, easy parking and access to shopping mall and we were made to feel really welcome

Dear Marion, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great hotel

Customer review rating 5.0/5

Helen Couples - 13/07/2021 Confirmed reviews ALL

We love staying at this hotel. Our room was spacious with a king bed, large bathroom, balcony and most important - fresh air. Great restaurant and free car parking. We enjoyed walking around the lake too.

Dear Eric & Helen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Okay

Customer review rating 4.5/5

Bahgat B. Families - 11/07/2021 Confirmed reviews ALL

Room was clean Warm Set up sofa bed

Dear Bahgat, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great customer service

Customer review rating 5.0/5

Gary W. Business - 02/07/2021 Confirmed reviews ALL

Stayed here for 3 months staff in breakfast area terrific as is the bar staff & management

Dear Gary, We very delighted to have you at the Mercure Melbourne Caroline Springs for nearly 3 months and we appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

great room and facilities

Customer review rating 4.5/5

Craig Business - 02/07/2021 Confirmed reviews ALL

awesome friendly and helpful staff

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Pretty reasonable.

Customer review rating 3.5/5

Anonymous Business - 01/07/2021 Confirmed reviews ALL

Everything was pretty good. Charging for wifi though, that's a bit 2010...

Great staff goid lication

Customer review rating 5.0/5

Anonymous Families - 28/06/2021 Confirmed reviews ALL

It’s was lovely to finally be able to come back to your hotel We have stayed quite a few times now and bring our elderly mUm (92yrs old)with us She loves the easy access to the cafe and gaming room and that it’s only just an hour from geelong

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent accommodation

Customer review rating 5.0/5

Steve W. Solo - 24/06/2021 Confirmed reviews ALL

Being I needed a place to stay after returning to Melbourne and Australia after having been living and working overseas for 15 years, and being I had stayed at Mercure Caroline Springs during previous visits due to it's close location to family in Melbourne, I had no hesitation in selecting Mercure Caroline Springs again. Once again, the stay was a home away from home, with decent sized rooms, and a balcony that allowed me to enjoy the lake view. Very friendly and helpful staff as always - I rate it 5 stars.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Good Stay

Customer review rating 4.5/5

Christopher F. Business - 02/06/2021 Confirmed reviews ALL

Room was clean and well presented. Facilities were clean. Restaurant needs to be able to split bills to rooms more easily for group corporate stays. Was a bit of a mess. Next night we all ate in the café to reduce hassle. Company stays often as its closest to head office.

Nice location

Customer review rating 3.0/5

Gary C. Business - 29/05/2021 Confirmed reviews ALL

Lovely hotel, very nice staff, but we didn't sleep very well as the air conditioning in the next room rattled terribly on the wall all night.

Customer review rating 4.5/5

Mg Couples - 27/05/2021 Confirmed reviews ALL

When we arrived, the room was like walking into a furnace . Temp set to 26 Blinds inside bathroom windows would be nice. Got woken up every time partner turned light on for toilet use over night.. too bright!

Good stay

Customer review rating 4.0/5

Barry W. H. Business - 25/05/2021 Confirmed reviews ALL

nearly everything OK, only drawback is NO FRIDGE in the room, a cool box doesn't help, it doesn't keep beer cold, the butter is too soft and my cheese was to warm.

Quality & service of the hotel

TripAdvisor rating 5.0/5

allanbell2021 19/04/2021 TripAdvisor review

Room service excellent with Zoreka & Alice going out of their way to make sure we were comfortable. Food & service very good.front desk very helpful . After staying with your hotel for many years we were impressed that after we have had to deal with ( corona virus) you & your staff have kept up a high standard

Thanks Allanbell2021 for a great review. We are always happy to welcome you to the hotel! I am glad that your stays have been pleasant and look forward to welcoming you back again in the future

musical adventure

TripAdvisor rating 5.0/5

826manager 18/03/2021 TripAdvisor review

A fantastic weekend away relaxing in st kilda with musical entertainment followed by relaxing evening at Caroline Springs, Great room, peaceful ambiance, friendly , professional customer service, an overall wonderful experience

Thank you 826manager for a wonderful review. We are happy to read that your stay was an enjoyable one! Look forward to welcoming you back!

Welcome return to a favorite

TripAdvisor rating 5.0/5

DfitzG Business - 14/12/2020 TripAdvisor review

As always the service from check in to check out was top notch. Location is perfect for business, and I have missed the convenience of being able to visit. Nice to see Mercure Melbourne Caroline Springs reopen and to see familiar faces also returning to work here.

Thanks DfitzG for a great review! The team at Mercure Melbourne Caroline Springs have been looking forward eagerly to welcoming back familiar faces. WE hope to welcome you back again soon!

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