Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,349 reviews

Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Room 1

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,349 reviews

Customer review rating 1.0/5

Kelli W. Couples - Confirmed reviews ALL

Dear Kelli, Thank you for taking the time to share your feedback. We are very sorry to hear about the disappointing experience you had during your stay. Please accept our sincere apologies regarding your dinner at Embers. We understand how frustrating this must have been. Please be assured that your comments will be shared directly with our Food & Beverage team for review and follow-up. We are also sorry to hear about the issue with the curtains in your room. This is certainly not the standard we aim to provide, and we appreciate you bringing this maintenance concern to our attention. It is particularly disappointing to learn that these experiences affected your confidence in enjoying the breakfast included with your stay. We regret that we were unable to deliver the quality experience you expected and deserved. Thank you again for your valuable feedback. Comments such as yours help us identify areas requiring attention and improvement. Please be assured that your concerns have been noted and communicated to the relevant departments. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Gloria H. Families - Confirmed reviews ALL

Dear Ms H., Thank you for taking the time to share your feedback following your stay at Fairmont Resort Blue Mountains. We are delighted to learn that you enjoyed your overall experience and that our team contributed positively to your visit. Your kind words are greatly appreciated and will be shared with our staff. We also thank you for your comments regarding the shower height. Guest feedback is invaluable to us, and we will take your observations into consideration as we continuously seek opportunities to enhance our facilities and improve guest comfort. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.5/5

Susan S. Families - Confirmed reviews ALL

Dear Susan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, food, and facilities. Your feedback is invaluable, and we look forward to welcoming you back for another wonderful experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Josie H. Families - Confirmed reviews ALL

Dear Josie H., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our beautiful location, found your accommodation clean and comfortable, and appreciated the family-friendly amenities available throughout the resort. We also appreciate your comments regarding the chargeable attractions. Guest feedback is invaluable to us, and we will certainly take your observations into consideration as we continue to review and enhance our offerings. Thank you again for your feedback, and we hope to welcome you and your family back to Fairmont Resort in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Naomi H. Couples - Confirmed reviews ALL

Dear Naomi, Thank you for sharing your feedback regarding your recent stay with us. We sincerely appreciate your insights as they help us improve our services and facilities. We regret to hear that the water pressure in your room did not meet expectations and that the view was less than desirable. Your comments about the bedding and overall room condition have been duly noted. Additionally, we understand your concerns regarding the noise from nearby guests and the service experience at Embers. We strive to ensure a pleasant dining atmosphere, and it is disappointing to learn that this was not achieved during your visit. We also acknowledge your feedback about the accessibility of our billiards room and library. Our team is dedicated to providing exceptional service, and we regret that your requests were not handled with the attention they deserved. Your suggestion regarding the pram policy will be taken into consideration as we continue to enhance our guest experience. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,360 reviews 8.3/10 Location
  • 2,634 reviews 5.5/10 Room
  • 2,712 reviews 7.4/10 Service
  • 22 reviews 4.1/10 WiFi
  • 1,407 reviews 4.7/10 Food
  • 995 reviews 5.5/10 Comfort
  • 927 reviews 3.1/10 Cleanliness
  • 686 reviews 4.5/10 Value

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