Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,997 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,997 reviews

TripAdvisor Rating  3.9/5  3,452 reviews

Customer review rating 4.5/5

John B. Couples - Confirmed reviews ALL

Room good dinning good enjoyed the Scotch bar and open mic

Customer review rating 1.5/5

Christopher D. Solo - Confirmed reviews ALL

Having a few nights to kill I booked the Fairmont to get out of the city and enjoy the Blue Mountains. My room was fine. (Not a fan of shower in a bath). But room was clean, bed comfortable. However I was very annoyed to see dining and evening drinks options were limited. Getting into the restaurant required a booking, the cafe ceased doing food and drinks far too early and the doctors whisky bar was closed 2 of the 4 nights I was there. In room dining was constantly touted as a solution but came with a tray surcharge. If this is the only option the surcharge should be waived. An email I sent to the front desk also went without reply. I would not recommend the Fairmont.

Customer review rating 3.5/5

Jerrin R. Couples - Confirmed reviews ALL

Booked a weekday getaway. Got a king bed room with heater not functional. It was 12C. Called the front desk, they sent 2 mechanics who were trying to fix the AC unit. Said it cant be fixed and gave us a small coil heater. They offered to change the room. All this took almost an hour. New room was a bit more spacious but had stains on the carpet, blanket and mattress was very uncomfortable and the exhaust vents in toilet was extreamly dusty. On the good side, the resort boasts plenty of natural walks and activities. Overall ambiance is top notch. Amazing place to capture images and spend time in natural luxury. Morning brekky was also decent and had quite good options to choose from. Since it was our anniversary, we regret loosing that 1hr of maintenance and hastle of moving rooms. Apart from that, it was a decent stay.

Dear Jerrin, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your thoughts and are grateful for the opportunity to improve based on your insights. First, we sincerely apologize for the challenges you faced during your stay. We regret that the room change, and maintenance issue interrupted your anniversary celebration, and that your experience with cleanliness and comfort did not meet expectations. Your comments about the heating, room condition, and noise levels have been noted, and we will ensure they are addressed with our team to prevent similar inconveniences in the future. On a brighter note, we're delighted that you enjoyed the natural beauty of the resort and found the ambiance to be top-notch. It’s wonderful to hear that breakfast offered good variety and that our team—especially the polite and helpful front desk staff member—made a positive impression. We truly appreciate your constructive feedback and your recommendation despite the challenges. We hope to welcome you back again and provide a seamless, comfortable stay that reflects the true Fairmont experience. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 2.0/5

Bluey W. T. C. Friends - Confirmed reviews ALL

Staff were not helpful.eg poor service from the head waiter on duty the 7th May from Embers Grill.

Dear Bluey W. T., Thank you for taking the time to share your feedback on your recent stay. We understand your disappointment with the service you received and the condition of certain aspects of our facilities. Following your comments, I want to assure you that your feedback regarding the service from the head waiter at Embers Grill on May 7th has been directly passed on to the Food & Beverage Manager for their attention and review with the team. We also regret to hear about the condition of the carpets and the dim lighting in your room. This feedback has been shared with our housekeeping and maintenance teams for their prompt action. We appreciate you bringing these specific concerns to our attention. We are committed to providing all our guests with a positive and comfortable experience, and your feedback is valuable in helping us achieve this. Sincerely, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 4.5/5

Garry S. Friends - Confirmed reviews ALL

The experience was very good 👍

Dear Garry, Thank you for your positive feedback. We are delighted to hear that you had a wonderful stay and enjoyed your experience with us. We look forward to welcoming you back in the future. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

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Other web-users rate our hotel

  • 1,498 reviews 8.3/10 Location
  • 2,805 reviews 6.1/10 Room
  • 2,978 reviews 7.7/10 Service
  • 31 reviews 3.9/10 WiFi
  • 1,660 reviews 5.2/10 Food
  • 1,014 reviews 5.7/10 Comfort
  • 840 reviews 3.7/10 Cleanliness
  • 730 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.