Cures Marines Hotel & Spa Trouville MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 2,320 reviews

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Cures Marines Hotel & Spa Trouville MGallery - Image 1
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Cures Marines Hotel & Spa Trouville MGallery - Image 3
Cures Marines Hotel & Spa Trouville MGallery - Image 4
boulevard de la cahotte, 14360 TROUVILLE-SUR-MER, France

Description

Hotel extras

  • Normandy's seafront legend transformed into a luxury hotel

  • Spa with 34 cabins, seawater pool heated to 32°C (90°F), sauna and hammam

  • Bar La Galerie with signature cocktail menu

  • Enjoy energizing and relaxing sessions on the beach or in the studio

  • Hotel near Deauville, its Planches, its racecourse and its port

Our accommodation(s)

Hotel location

Cures Marines Hotel & Spa Trouville MGallery

boulevard de la cahotte
14360 TROUVILLE-SUR-MER
France

GPS:49.366521, 0.07843

Telephone
Fax +33 2 31 14 26 26

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA GALERIE RESTAURANT

In a setting that looks like a contemporary ballroom, with one of the most beautiful views of Trouville, the restaurant La Galerie offers a tasty cuisine centred on naturalness and well being.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,320 reviews

TripAdvisor Rating  4.5/5  2,029 reviews

Certificate of excellence 2024

Great service and excellent amenities

Customer review rating 5.0/5

Jo Friends - Confirmed reviews ALL

Thoroughly enjoyed our stay! Great location, beautiful building, and incredible rooms

terrible customer service

Customer review rating 0.5/5

Izabela Families - Confirmed reviews ALL

Frankly, this hotel is one of the worst five-star establishments I have ever stayed at. I strongly believe the organization responsible for awarding five-star ratings should seriously review its standards, particularly regarding customer service. We initially stayed for one night and decided to extend our stay at the last minute. I booked an additional night through the ACCOR website, where I hold Gold status. When we arrived at 6 p.m. with our new reservation, our luggage was still at the hotel—as was our car. To add context, I am eight months pregnant, and we were traveling with our three-year-old daughter. At check-in, I was informed that because I had booked the room for two adults, we could not be accommodated, as we were considered a party of three—even though this included a small child. The receptionist was extremely unprofessional, offering neither a solution nor a proper explanation. I had booked the room at the last minute and paid a premium—an additional €200—so we were already overpaying. Instead of resolving the issue discreetly, the receptionist embarrassed us in front of other guests, even calling the hotel director, whom I assume is you. This situation should have been handled internally, considering the circumstances. Both you and the receptionist attempted to justify why we could not have the room, which was completely absurd given that we were already hotel guests. After unnecessary back and forth, we were finally given the room. However, the way we were treated was absolutely unacceptable. My partner was about to escalate the matter to Cédric Gobillard, COO of Accor, just to "convince" you to provide us with the room we had already booked and paid for. This level of service is appalling—perhaps only in France could such behavior be deemed acceptable. Additionally, we have been overcharged for room service on the night of 15/02. We did not sign the receipt, yet we were charged for items we did not approve, including €25 for plain pasta, which we had explicitly refused. It appears that the room service attendant fraudulently signed the receipt on our behalf. I will not let this matter go unaddressed. I intend to escalate this issue with Accor, as such disgraceful behavior must have consequences. I expect a full reimbursement for both the room and the fraudulent room service charge. I look forward to your immediate response and resolution of this matter.

Best hotel stay ever. Friendliest staff in the world.

TripAdvisor rating 5.0/5

devonh844 TripAdvisor review

Our family of 5 travels a lot, and we stay at nice hotels regularly. The service, hotel experience and food at Cures Marines was *easily* the best overall hotel experience we've ever had. We stayed for a FULL WEEK and literally every time we saw staff they were smiling and friendly, including house-keeping. Everyone! The Guest Relations manager Capucine was incredible. She went above and beyond, multiple times throughout our stay to make sure our stay was unforgettable. The hotel stay was generally excellent, but Capucine is the reason why it is now our favorite. She really made our stay a 10/10, and we can't thank her enough. The hotel restaurant was excellent. Excellent local food, very friendly staff, a nice variety of foods for all ages. Of all the restaurants we ate at in France, our kids liked this one the best. The hotel is walking distance to 50-100 local restaurants, the location is excellent. My recommendation is to stay here for as long as you can. Take day trips to all the local attractions 1-2 hours drive (there are so many), and enjoy the town. Truville-sur-Mer is lovely. We will *definitely* be coming back.

Dear Guest, We greatly appreciate you taking the time to provide such a valuable feedback on TripAdvisor. I am delighted to read that we contributed to the enjoyment of your Normand getaway. It is always a pleasure to receive a positive comment, especially regarding the hotel experience, our restaurant and the friendliness of our staff. Please rest assured that I will share your kind words with the entire team, and especially with Capucine, as your satisfaction is the greatest reward for us who work day after day to provide irreproachable service. We are honoured to have gained your loyalty and hope to see you back among us very soon to share another exceptional experience. Yours sincerely, Annaëlle Hautbois - Room Division Manager

Perfect

TripAdvisor rating 5.0/5

Elise R Families - TripAdvisor review

Amazing stay! The room was perfect, spacious and very clean! The bathroom had two sinks as well as a shower! The only thing we would add would be a diffuser for textured hair. The breakfast had many options that were all delicious. The fruit was very ripe even in winter!The welcome drink was very generous in terms of options! The spa was perfect! The many options made it enjoyable! The massage was incredible! Overall amazing stay with a staff that was incredibly friendly! Would recommend 10/10

Dear Madam, Thank you so much for your wonderful review and for your recommendation ! It is an absolute pleasure to read your comment, and in the name of all the Teams, I would like to thank you very much! We are looking forward to welcoming you soon. Best Regards, Annaëlle Hautbois - Room Division Manager

Nice hotel but subpar service

Customer review rating 3.0/5

Catherine T. Families - Confirmed reviews ALL

Beautiful hotel but poor service, in particular at dinner, made it hard to enjoy stay. Does not meet international standards of high end hotel/not worth the price

Dear Madam t., We have duly noted your repeated comments regarding your stay at our establishment: first published on our website, and then 2 times on Google and TripAdvisor. We are sincerely sorry to learn that we were unable to meet your expectations despite our constant efforts to provide every guest with a quality experience. Feedback from our guests is essential for our teams, as it allows us to continuously improve our services. However, we regret to note that you have chosen to post similar reviews multiple times, expressing your dissatisfaction across different platforms in a short period of time. While we understand that your experience may have been disappointing, such repetitive actions unfortunately do not contribute to a constructive exchange. Rest assured that your comments have been shared with the relevant departments to ensure immediate follow-up and to implement the necessary improvements. We hope to have the opportunity to regain your trust during a future stay. Kind regards, Annaëlle Hautbois - Room Division

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Other web-users rate our hotel

  • 449 reviews 9.4/10 Location
  • 799 reviews 7.6/10 Room
  • 1,385 reviews 9/10 Service
  • 6 reviews 8.1/10 WiFi
  • 458 reviews 8.1/10 Wellness Area
  • 383 reviews 8.7/10 Breakfast
  • 173 reviews 6/10 Cleanliness
  • 111 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.