I had good experience with the Ibis Hotel before, but now... first, the lock of the room had issues to let us in, the room had no ventilation in the bathroom so all the steam stayed in, the window of the bedroom had problems to stay open, the TV didn't work, and I had no remote for the A/C. I felt sad because I payed the same amount that I payed in another hotel near, and the room was smaller and had all the issues mentioned before. The breakfast was good, not great, but I was satisfied. The staff was very polite and eager to help.

Instalações confortáveis, limpas e funcionários sempre muito cordiais e amáveis. Principalmente o senhor Javier, da recepção, que nos apoiou e orientou demonstrando interesse e resolutividade em todos os momentos. Nosso agradecimento a toda equipe e em especial ao Javier. Até a volta!

Roaming around Valparaiso historic hills made me understand Íbis building style and colours. Used to stay in Íbis usual buildings like Porto Alegre and Santiago, it was very nice to feel the amazing identity right inside the harbour operational área. It will be hard to forget the beautiful sunset followed by the full moon. What a pity Íbis does not offer frigobar and a small set of kitchen aid inside the room - that was larger than usual in Valparaiso. And yes, the breakfast did not fit Valparaisos'building charming style.

Two things Thatcher m’aide us change hôtel alter thé first night: the mattress was good, but there was nothing else in the room, like a monk room. And it smelled really bad, like sanitizer . In every room because we changed the room and it was the same.

Great hotel at the heart of town with wonderful views of the ocean and interesting insights into the loading and unloading of ships! The only reason I haven't made this an excellent review is that the hotel could have done with somewhere we could have sat outside to relax.