ibis Moscow Centre Bakhrushina

Dear mrO155VT, We would like to take this opportunity to thank you for staying with us. It was our greatest pleasure to serve you during your stay. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We really hope you will give us an opportunity to welcome you again and demonstrate you our true guest oriented service. Sincerely yours, Alan Galiakberov, Guest Service & Project Manager

Dear andyA8076QL, First of all let me thank you for your feedback. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. We are sorry you had such uncomfortable issues during your last visit but I shall note that my colleague's actions were justified within the framework of Russian legislation. We follow all the rules of the migration policy with special seriousness, and sometimes we need more time to consider individual cases. Indeed, in connection with the accident at the city power plant, the hotel's electricity and water supply were cut off. However, we can assure you that the entire hotel team was maximally involved in eliminating the consequences, as well as in building communication with guests, providing all the necessary assistance to them in navigation and all emerging issues, making every effort to restore the hotel's activities as quickly as possible, with full understanding and attention to the difficult situation of each guest. The hotel team is sincerely worried about the incident, and very much hopes for your understanding in connection with the extreme situation as well as for your return. With sincere concern for you, Alan Galiakberov, Guest Service & Project Manager

Dear F0minagen, Thank you for your review and comments regarding slow check-in procedures. Unfortunately in Russia we have very strict migration law and we are obliged to copy and scan your passport including every page in order to send it to migration officer. Therefore the c/I process could take longer than in other countries. Please accept our apologies. As for the c/o - here you can only drop your key in a special box and then you receive your docs by e-mail. We shall be happy to welcome you another time and shall our best to make all the procedures as fast as possible. Kind regards, Alexandra Stryukova General Manager

Dear Ekaterinad2022, Thank you for your review. The photo you've posted with it - does not belong to our hotel. Please, be so kind to write me a direct e-mail at H8223-GM@accor.com in order to investigate the situation if you still insist it was our property. Thank you, Alexandra Stryukova General Manager

Dear Elena V! On behalf of the whole good hearted:) team we thank you for your kind and warm review! I'll definitely will share it with our guys, indeed they worth such a praise, my appreciation to you! We work hard to make every day of your stay remarkable and friendly. It is important when you are away from home:) Looking forward to welcoming you again, Kind regards, Alexandra Stryukova General Manager