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Pullman Auckland Hotel & Apartments Hotel 5 stars

Customer review rating 4.4/5 18,040 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Auckland Hotel & Apartments
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+ 24 Services
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Hotel extras

  • Certified ALLSAFE

  • One of Auckland's largest 5-star residential & conferencing hotels with 16 event venues

  • 328 hotel rooms suites and self-contained apartments with spectacular city and Harbour view

  • Luxury Health Club and award-winning Spa

  • Tapestry Dining & Omni Bar - Temporarily Closed

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant
& Princes Street
1010
auckland
new zealand

Tel: +6493531000

Fax: (+64)93531002

Check-in from 15h00

Check out up to 11h00

  • SKYBUS :  SKYBUS - Airport 10 Customs Street East

  • By plane

    AUCKLAND INTERNATIONAL At 23km / 14.29 miles - Shuttle paying

  • By plane

    AUCKLAND INTL At 21km / 13.05 miles

  • By boat

    AUCKLAND FERRY At 0.85km / 0.53 miles

  • By car

    STATE HWY NORTH At 0.6km / 0.37 miles

  • By car

    STATE HWY SOUTH At 0.6km / 0.37 miles

  • By train

    BRITOMART TANSPORT At 0.8km / 0.5 miles

GPS :-36.848281, 174.770271

Our accommodation(s)

SUPERIOR ROOM, One King Size Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed

SUPERIOR ROOM, Two Queen Bed

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, One Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed

SUPERIOR ROOM, Two Single Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

DELUXE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Harbour view *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Superior Residence

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

STUDIO, One King Bed

  • Max. number of persons: 2
  • Area: From 39 m² / 420 sq ft
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Breakfast in bed

DELUXE SUITE, One Queen bed

  • Max. number of persons: 2
  • Area: From 44 m² / 474 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Bathrobe
  • Slippers
  • Nespresso machine
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR EXECUTIVE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Harbour view, Park view *

* Subject to availability

  • Nespresso machine
  • Breakfast in bed
  • Mini Bar
Rooms

Our restaurants and bars

TAPESTRY DINING

Type of cuisine: International

Temporarily Closed. Like a tapestry artwork from days of old that travelled from country to country, Tapestry Dining is influenced by the modernity of the world and the countries that encompass it. A unique culinary experience awaits you at Tapestry.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OMNI BAR

Non contractual photo

Temporarily Closed. Casual and laid-back, Omni Bar offers a smart and up-to-the-minute environment in which guests may entertain, relax and enjoy themselves, with the confidence of receiving excellent food and a well-priced premium wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 827 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Auckland Hotel & Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

18,040 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,124 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Spacious, clean, good location and helpful staff.

TripAdvisor rating 4.0/5

contra420 04/11/2020 TripAdvisor review

We stayed in the apartments due to the main hotel being used for managed isolation - although this was not made clear when booking via the accor website it was communicated via email directly from the hotel after booking. I had some concerns about this and replied to the hotel who replied promptly and answered all my questions. Room was large, well equipped and the measures taken due to COVID added peace of mind when staying. The staff were super helpful and friendly.

Kia ora, Thank you so much for your 5 star review! We are over the moon to see that you enjoyed your stay and that you found our COVID precautions to be an additional peace of mind. Your compliments to the Team have put a big smile on their faces today, thank you so much for your praises! We hope that we can welcome you again soon. Justine & The Pullman Auckland Family

Pullman Auckland

TripAdvisor rating 4.0/5

rodneyhosking Business - 28/10/2020 TripAdvisor review

Excellent service and very attentive staff, had an amazing stay and the in room dinner and breakfast was A++. Staff gave a very warm welcome everyday. Rooms very clean and well appointed cannot wait to stay at the Pullman again

Kia ora! Thanks a million for your amazing review! You are making us all very proud with your compliments! It is always our great pleasure to welcome you and in fact, we can't wait to welcome you again tomorrow. Thank you for your loyalty and appreciation! Justine & The Pullman Auckland Family

Fabulous service - high standard of cleanliness

TripAdvisor rating 4.0/5

Jennifer H 03/10/2020 TripAdvisor review

We always stay at the Pullman when in Auckland - the room is very comfortable and clean. The level of service is first class. Paris and Sharon are wonderful and very helpful. Location is great - shopping was only a short stroll from the hotel. Would truly recommend this hotel!!

Kia Ora Jennifer! Wow, we are over the moon to read your incredible review! Thank you so much for your praises and for commending to our super stars Paris and Sharon. They are gem indeed and your appreciation means a lot. Thanks for recommending us and all the best! Justine & The Pullman Auckland Family

Pullman Auckland

TripAdvisor rating 4.0/5

Clarrie G Business - 15/08/2020 TripAdvisor review

Apartment was first class, cleanliness was perfect in line with Covid-19 conditions. Even cutlery and crockery was shrink wrapped for extra protection. Service was excellent as usual under less than ideal conditions for staff - all food and drink was brought to our room - there is no restaurant of lounge operating at the moment but nothing was too much trouble for very attentive staff.. Communication at all times from booking to checkout was great too, There was even a notice under our door in the morning regarding the change in alert levels as we were there on the night of the PM's announcement. Everything was as you would expect from Accor and the Pullman. Many thanks.

Kia Ora Clarrie, Thanks a million for your kind words! It made our day here at Pullman Auckland Apartments! We are over the moon to see that you enjoyed your stay with us and found our safety measures to be comfortable. It was our great pleasure to welcome you and we hope that we can welcome you again soon. Take care, Justine & The Pullman Auckland Family

Disappointing

TripAdvisor rating 4.0/5

Tina D 31/07/2020 TripAdvisor review

My wife and I have been members of Accor for 11 year now and traveled extensively to different parts of the world staying at Accor Hotels. We decided to have a trip to Auckland this year, as obviously we are unable to travel overseas. Sadly - the Pullman Hotel did not live up to expectations. We knew that it was hosting Covid 19 quarantine people and we were to be in a different wing. That seemed acceptable at the time of booking. However on arrival we had a devil of a job to find the door which was down the street and up and alley. It turned out that we were in the older part of the hotel which is dated and no way 5*. Although the room was clean, the bed was old, the curtains have certainly seen better days and we were told that we were not allowed to use the restaurant for breakfast (which was included in our price) so had to have it delivered to our room. There was no table in the room (just a desk) and only one chair - not really ideal. We were also informed that the bar was a no go area so the welcome drinks would be delivered to our room! Not ideal when we were supposed to be meeting friends. Apparently the robes were not available to us as they are high handling items.... I still can't work that out.... do they not wash them after each stay? All the cups and glasses were wrapped in glad wrap - was this to show that they had been washed? There was a heated towel rail in the bathroom with a note saying please reuse your towels but the towel rail didn't work so the towels were damp all the time. All in all we didn't feel like guests enjoying New Zealand's 'back yard' at all - we felt like we were being treated as potential Covid importers (on saying that - I understand the returning New Zealanders are in the better quality part of the hotel). Come on Pullman - you can do better - this was our worst stay in 11 years.

Kia Ora and thank you for your review. We are happy to hear that you received our pre-arrival email explaining that you will be staying in our Apartment building which is our new wing, totally separate from the hotel tower and that there will be some restrictions for using our facilities due to the current situation, which means the bar and the restaurant will be closed as mentioned . We are very sorry to hear that you had difficulty finding the address mentioned in the email. The entrance of the apartment building is indeed totally separate as the usual main entrance is closed as we are proudly welcoming Kiwis back Home. We are respecting the Accor worldwide protocol called ALLSAFE. This label represents some of the most stringent cleaning standards and operational protocols in the world of hospitality. Wrapping the glassware and crockery in glad wrap and offer the bathrobe upon request is part of the ALLSAFE label and it is explained in the welcome letter. This is very reassuring for most of our guests and I am very sorry that it was not the case for you. As proud & passionate hoteliers we are taking care of all our guests, returning New Zealanders or New Zealanders based in the country the same way, with open hearts. We really hope that you will understand that due to the current worldwide challenging environment, we sometimes have to operate differently and I can assure that we are all hoping that we will return to normal as soon as possible. Justine & The Pullman Auckland Family

Professionalism - even during disruption

TripAdvisor rating 4.0/5

Andrew S Business - 20/07/2020 TripAdvisor review

The team at Pullman Auckland continue their high standard of service delivery - even in the face of a major disruption. My wife and I stayed for 8 days recently and were delighted with the experience facilitated by Justine and her team, even while the current pandemic impacts the normal operation of the hotel. With the restaurant closed over this time the room service staff were brilliant - thanks to Karishma, Chirayu and those others who looked after us so well!

Kia Ora Andrew, Thank you so much for your beautiful review! It was sincerely our great pleasure to welcome you back and be able to facilitate your visit. Your kind words are heart-warming, and Karishma and Chirayu will be very pleased to read your compliments, thank you! We look forward to welcoming you back again, Justine & The Pullman Auckland Family

Fabulous stay + superb service + wonderful room + great location

TripAdvisor rating 4.0/5

Maps40681036623 15/07/2020 TripAdvisor review

We had a perfect weekend at the Pullman. Five-star service from the moment we arrived until we left – just wonderful. The room was clean, warm, quiet and modern. The shower was a spa like experience. The balcony and the view took me into a thousand metre stare. Perfect location.

Kia Ora! Thank you for your review! We are over the moon to read that you had a perfect weekend with us! The views are quite incredible indeed and we're glad that you loved it! Come back soon, you will never get tired of the views of the Waitematā Harbour! Justine & The Pullman Auckland

Excellent service, fantastic breakfast

Customer review rating 4.4/5

Gillian T. Couples - 02/04/2020 Confirmed reviews ALL

From the moment we arrived, very late at night, we were treated with professional and courteous service. The doorman was cheerful, the reception staff always able to answer a question.

Kia Ora Mrs T., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Another fantastic stay

Customer review rating 4.4/5

Anonymous Business - 25/03/2020 Confirmed reviews ALL

Staff are extremely helpful, the hotel is always a calm oasis. The functions team are dedicated professionals who help our conferences run smoothly.

Excellent

Customer review rating 4.4/5

Darren Y. Business - 25/03/2020 Confirmed reviews ALL

Friendly greeting by the doorman and service was fast and efficient

Kia Ora Mr Y., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. We appreciate your loyalty and we hope to see you soon, Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

great service and great location

Customer review rating 4.4/5

Cm Business - 25/03/2020 Confirmed reviews ALL

had a brief business stay in Auckland - rooms were well appointed and the staff were always friendly and helpful. Fantastic gym facilities and a nice casual bar downstairs - higly recommend and will be staying there next visit.

Kia Ora Mr M.,, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Take care and hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Excellent hotel and location, very professional staff, great facilities.

Customer review rating 4.4/5

Michael H. Couples - 25/03/2020 Confirmed reviews ALL

We chose the Pullman Auckland to stay two nights following a week cruising the NZ coastline. Our stay in all regards was very pleasant and exceeded our expectations in almost all areas. The staff members we interacted with were friendly, helpful and professional at all times. We greatly appreciated the complimentary drinks and the generous meal discounts as ALL members. Our room was spacious and tastefully decorated. The health club facilities were high standard. The pool was amazing for a city hotel facility.

Kia Ora Mr H., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

one star?

Customer review rating 4.4/5

Anonymous Business - 25/03/2020 Confirmed reviews ALL

awful double room with dirty carpet, marked walls, filthy windows, rubbish view, cheap curtains, tiny cramped bathroom with door opened jammed on bath, pathetic shower, basin not draining so doubtless full of dirt - rubbish. This was advertised as five star - I discussed with duty manager on leaving in reception sat at a filthy table. The place a disgrace.

agree

Customer review rating 4.4/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

very pleasant

Kia Ora Debra, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Service could have been better across the board

Customer review rating 4.4/5

Joulianne S. Families - 24/03/2020 Confirmed reviews ALL

Hotel is beautiful and well located but the service was lacking from the start. We were given poor instructions about the parking which resulted in having to pay extra, the room was not made up for us to sleep the 4 of us, the restaurant service was extremely slack considering we were the only people in there at the time. We expected better for the price. Pool area and spa/gym was well kept and the best part of our stay.

Great Stay

Customer review rating 4.4/5

Sergio Families - 23/03/2020 Confirmed reviews ALL

Check inad out were smooth. The room was so comfy, it was like being home. The view of the greenery of the park below was calming. The staff in the club room were lovely as was the food.

Kia Ora Sergio, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Good location

Customer review rating 4.4/5

Craig Couples - 23/03/2020 Confirmed reviews ALL

Courteous and friendly staff. Good location for cruise port.

Kia Ora Craig, Thank you so much for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear that you had a great stay with us! Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Handy location, clean room and friendly staff

Customer review rating 4.4/5

Dave B. Business - 23/03/2020 Confirmed reviews ALL

Friendly and pleasant stay right from the first meeting with the concierge through check-in and out through to leaving. We will stay again.

Kia Ora David, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. We look forward to welcoming you back again soonm Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…
Customer review rating 4.4/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Enjoyed stay

Kia Ora Jon, Thank you so much for your feedback.Its is always our great pleasure to welcome you and we're glad to see that you had an enjoyable stay. Matthew and Emil will be very proud to read your kind words. In these difficult times, we appreciate your support even more than ever. Take care you and Kerry and we hope to see you again soon. Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great service

Customer review rating 4.4/5

Cherie Couples - 23/03/2020 Confirmed reviews ALL

All needs were catered for and such lovely service.

Kia Ora Cherie, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

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