Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.2/5 4,848 reviews

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Pullman Auckland Hotel & Apartments - Image 1
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Corner Waterloo Quadrant, & Princes Street, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Telephone
Fax +64 9 353 1002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  4,848 reviews

TripAdvisor Rating  4.0/5  3,290 reviews

Certificate of excellence 2024

Convenient, Comfortable, Consistent

Customer review rating 4.5/5

Missjo Business - Confirmed reviews ALL

Love my stays with you - on this occasion it wasn't long enough - the bed was comfy and I had a wonderful rest. Wish I stayed for breakfast - but next time for sure! Thank you for the treats in my room!

Welcoming and friendly

Customer review rating 4.5/5

Mark Couples - Confirmed reviews ALL

Nothing was too much trouble. The staff were very helpful and professional. The room was comfortable and clean.

Okay.

Customer review rating 4.0/5

David S. Couples - Confirmed reviews ALL

Our room was not available when we arrived, so we went to the lounge to wait for reception to call us. An hour later, we were still waiting. On checking with reception, our room was ready, but no one had remembered that we were waiting. We were then asked whether we were staying for a special occasion, I mentioned that it was my wife's birthday later in the stay. The receptionist said she would make sure the birthday was acknowledged. It was not! We had booked a suite which was nice, lovely new carpet. The shower was terrible though, no hot water for ages and only the old fashioned plumbing with hot and cold taps having to be adjusted to get a suitable temperature. We used the executive lounge for drinks and canapés, the food was of a good standard. Breakfast in Tapestry restaurant was reasonable.

Good stay

Customer review rating 4.0/5

F M. Families - Confirmed reviews ALL

Loved the staff and the service they provided, friendly and approachable. Walking distance to bottom of Queen St, the hub of food places and events.

Kia Ora Mr. M., We are delighted to hear that you enjoyed your stay with us at Pullman Auckland Hotel & Apartments, Thank you for appreciating our friendly and approachable staff as well as our convenient location near Queen St. We have noted your feedback on the correct confirmation regarding our 2 bed Deluxe Suite and will action on it. Once again thank you for your feedback and hope we can welcome you back soon. Warm regards, Charmaine & The Pullman Auckland Family.

Lack of effort

Customer review rating 1.5/5

Noel G. Couples - Confirmed reviews ALL

The first day of our stay was amazing, we were upgraded to a beautiful suite with living room, bedroom and bathtub (which we specifically wanted). On the second day we had an event at 4pm, before leaving we asked reception to send the cleaning crew and water bottles to our room, we even left the sign “please make our room” outside the door. Upon returning to our room at 9pm, we were disappointed to find one water bottle in front of our door and our room just as we had left it. When we told reception, they offered to change our room, unfortunately it was a downgrade (studio) with a shower instead of the bathtub we wanted. As this was clearly not an adequate exchange for reception making the mistake, we returned to our original room and cleaned up dishes, towels and made the bed instead of relaxing at 10pm… When we checked out, they told us they would take the “room transfer” and “surcharge” off the bill. It was extremely disappointing to have such a professional establishment make such a mistake and such a poor attempt at fixing it! We will abstract from going there again as we do not approve of their methods!

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Other web-users rate our hotel

  • 929 reviews 9.3/10 Location
  • 2,347 reviews 6.8/10 Room
  • 2,449 reviews 8.6/10 Service
  • 48 reviews 6.1/10 WiFi
  • 727 reviews 6.7/10 Food
  • 648 reviews 8.2/10 Breakfast
  • 549 reviews 7.8/10 Cleanliness
  • 435 reviews 9.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.