Novotel Basel City

Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,224 reviews

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Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms


International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our accommodation(s)

The modern, spacious Novotel rooms are adaptive to your individual needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,224 reviews

TripAdvisor Rating  4.5/5  640 reviews

Comfortable room and excellent breakfast

Customer review rating 4.0/5

F.m.w Couples - Confirmed reviews ALL

The facilities in the spacious room were very good- in particular there was a great shower and a very effective electronically controlled blind. The breakfast buffet was excellent. However the restaurant was poor as it did not cater for people with common food allergies. Although we had booked a meal on the understanding that they could serve me a fish dish without the sauce as I am lactose intolerant, when we arrived we were informed that this was not possible. (Clearly the meals are prepared elsewhere.) All that was available to me as a lactose intolerant non meat eater was chips and a sad bowl of salad.

Customer review rating 4.0/5

The R. W. T. L. Couples - Confirmed reviews ALL


Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Basel City

Extraordinary service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Staff was very kind and considerate. Was a very relaxing and enjoyable stay.

Adequate for one or two nights but work to do.

Customer review rating 2.5/5

Janet Business - Confirmed reviews ALL

Long delays at check into the Basel City Novotel. When i questioned the person at the desk if someone else could be called to help me check in (after 20 mins) i was advised there was no other staff onsite that could support. This seems very unprofessional not to have more than one partner available on the check in desk. Bathroom floor was not clean with clear residue from previous occupants. The shower head was loose and when switched on the water sprayed all over the place.

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore we much regret the waiting time during the check-in process and the notes referring the bathroom. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Rooms Division Manager Novotel Basel City

Nice Novotel.

TripAdvisor rating 4.0/5

Russmyoung Couples - TripAdvisor review

This is a very nice hotel for a short break. Very modern. The room we got was a nice corner room with dual aspect windows. Unfortunately they couldn’t be opened to let some air in. Tge Wi-Fi, tv etc all faultless. The receptionist was very nice and helpful as were all of the staff. The breakfast was excellent with a wide choice. The only negatives were:- the hotel car park. It needs better signage. The blinds on the windows open whenever they feel like it so the room wasn’t very dark at night. Apparently they’re set so even the slightest breeze makes them open so as not to break them. The pillows on the bed were just plain uncomfortable and the bed felt like it had a hill in the middle and slopes either side. :-( It’s not particularly well located for the main, old town either. (About a 15 minute walk) But it was still a nice weekend.

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Other web-users rate our hotel

  • 519 reviews 7.9/10 Location
  • 721 reviews 8/10 Room
  • 692 reviews 8.9/10 Service
  • 11 reviews 10/10 WiFi
  • 543 reviews 9.1/10 Breakfast
  • 255 reviews 8.7/10 Cleanliness
  • 213 reviews 5.7/10 Food
  • 27 reviews 4.4/10 Bar

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