Customer review rating 4.5/5 3,866 reviews
Best price guaranteeHow it works?
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
Free public transportation during entire stay, also on the day of check-out
Up to 2 children under age 16 stay free in the same room as their parents'
Free high-speed WIFI, 24/7 fitness room and daily bottled water in room
7 air-conditioned conference rooms with natural light & high-speed WIFI.
Parking garage with EV recharge terminal & direct hotel access by elevator.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
The modern, spacious Novotel rooms are adaptive to your individual needs.
Subject to availability
Subject to availability
Number of meeting rooms: 7
Maximum size: 192 m²
Maximum capacity: 200 people
100% genuine reviews from our guestsFind out more
Not the first time, we like the hotel all good... but staff/restaurant overwhelmed during Easter
Artur Families - 10/04/2021 Confirmed reviews ALL
We’ve been to you hotel, we like the location, the rooms, the ability to accommodate 2 kids in parents room for free and breakfast. However, during Easter staff was visibly overwhelmed during dinners. On first night we got a la carte, which was good, but waiter did not know what gluten-free means (said it’s without milk...). Then, on second day we were not informed at reservation that the formula changes to buffet - which got our kids by surprise, as they wanted a burger... So overall nothing big - but it was visible that Easter popularity has surprised the hotel.
Room was good, food was awful
H. Friends - 10/04/2021 Confirmed reviews ALL
Service, room and location were good, but unfortunately the extremely poor dining experience made the stay unforgettable in all the wrong ways. I have had much better food at the IKEA food court. We could not believe it. We complained to the front desk upon checkout, and they presented their apologies. I appreciate that they accepted it and did not try to make up excuses. I guess they were not caught by surprise. It was, frankly, inexcusable.
Very child and overall customer service friendly stay at Novotel
Panos A. Families - 06/04/2021 Confirmed reviews ALL
The Novotel staff were extremely friendly and accommodating during our 4 days of stay with them. They were particularly friendly with our kids and all the other kids that stayed at the hotel during the Easter weekend. All our questions were answered fast and correctly. They helped us out quickly when their parking had a software issue and would not let us in with the car. And overall they made everything possible for us to enjoy our stay there during Covid times.
Fine, nothing special, standard treatment.
Jean P. C. Families - 21/03/2021 Confirmed reviews ALL
If I would have been a number instead of a person, it would have been the same.
Very warm welcome at the reception. Excellent spotless clean room. Comfortable bed
Odysseus Families - 28/02/2021 Confirmed reviews ALL
Very pleasing short stay in a modern, well equipped and strategically located hotel in Basel
Our most recent 20 reviews
In partnership with TripAdvisor