Sofitel Malabo Sipopo Le Golf 5 stars

Customer review rating (ALL Rating) 4.1/5 91 reviews

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ALLSAFE approved hotel

Hotel extras

  • Close to the Sipopo Conference Center.

  • Hotel with private beach

  • Best buffet barbecue in town

  • The only one 18 holes golf course in Malabo

  • Best location for open air wedding ceremony

Our accommodation(s)

Hotel location

Sofitel Malabo Sipopo Le Golf

Zona Sipopo, P.O. Box 209
00209 MALABO
Equatorial Guinea

GPS:3.762222, 8.898889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  91 reviews

TripAdvisor Rating  4.5/5  553 reviews

Certificate of excellence 2022

Gorgeous location,unhappy staff

Customer review rating 1.0/5

Not I. Business - Confirmed reviews ALL

This hotel is an awful struggle.

Dear Komal L., Thank you for taking the time to tell us about your experience at the Sofitel Malabo Sipopo Le Golf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very i. to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eic Houot General Manager Sofitel Malabo Sipopo Le Golf

Poor service, poorly managed and dirty.

TripAdvisor rating 2.0/5

Christina A S Business - TripAdvisor review

Upon arrival I went to restaurant, I patiently waited an hour and no food no drinks. I asked for the wine I ordered and never received it. I finally decided to leave and go to my room and magically my food appeared. I didn’t eat it, it was way too late to eat at that point. The hotel was a ghost town. The people working were not professional, worked as thought they were busy but I didn’t see anyone staying in the hotel. The second night I ordered room service, food was burned. Third night I ordered and after waiting an hour i called to check on it. They said the order was never placed and the guy that took my order left for the day! After 3 phone calls and someone visiting my room I received my meal 2.5 hours later. (Still missing food I ordered). The staff was not trained, dirty trays with food sat in hallways for more than 24 hours, no work out room with ample equipment and the spa was empty. Worst Sofitel experience I have had. I would not recommend it to anyone. It seemed dirty overall.

Dear Cristina, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel Sofitel Malabo Sipopo Le Golf. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. We are sorry you could not enjoy our extensive and fully equipped Spa during your short stay and encourage you for a future occasion to visit our website where you will find a full description of our facilities and opening days and hours, and we sincerely hope you will visit us again and experience a memorable Spa/Wellnessday among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

Great service and safe

TripAdvisor rating 5.0/5

Nina_Black Business - TripAdvisor review

The hotel has aged a bit but the staff is very kind and attentive. The wifi is working very well. The pool area as well as the beach are well maintained. On top, the gardens are very nice. The food is quite good and the servings are generous: be prepared, though, that meals may look different than the day before. Rooms are spacious and offer the usual amenties. The interior design of the lobby mirrors the country’s heritage and is very tasteful. I particularly want to thank Jordy and Diego from the front desk who were not only very kind and full of smiles but also very professional! The gym needs a make-over and a few more machines for a proper workout.

Dear Nina, Firstly we would like to thank you for the lovely review you shared following your recent visit to our xxxx hotel and are delighted to read that we were able to match your holiday expectations. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

Overall is below standard

TripAdvisor rating 1.0/5

Noonpenny Business - TripAdvisor review

The staff are not friendly, very hard to see their smile. The breakfast are horrible, I stayed here for almost 3 months never satisfied, uncooked food, delayed of food, poor hygiene, spoiled food, and not presentable.

Dear Noonpenny, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel Sofitel Malabo Sipopo Le Golf ,and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We sincerely regret reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption.

Lack of clean and fresh air inside the hotel

Customer review rating 3.5/5

Aisikarn S. Business - Confirmed reviews ALL

I would expect to have room more dry and less moldy all over the room.

Dear Aisikarn S., Thank you very much for sharing this review of your recent stay at the Sofitel Malabo Sipopo Le Golf. We regret that the room we assigned you was not up to your expectations. Your comment will help us improve. We regret that the room we assigned you did not live up to your expectations. Your comment will help us improve in all aspects, taking into account that the satisfaction of our clients is our priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

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Other web-users rate our hotel

  • 14 reviews 9.2/10 Location
  • 37 reviews 7/10 Room
  • 44 reviews 8/10 Service
  • 7 reviews 5/10 WiFi
  • 16 reviews 5.9/10 Amenities
  • 12 reviews 6.7/10 Cleanliness
  • 10 reviews 7.3/10 Beach
  • 7 reviews 6.1/10 Pool

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