Mercure Wolverhampton Goldthorn Hotel 3 stars

Rachel was excellent the receptionist

When we got to our room it was very shabby, hadn't been cleaned properly ,the bathroom floor was dirty only one towel and toiletries . No coffee milk sugar and only one cup, four lights not working . Lucky I had disinfectant wipes and spray with me. You STATE that all your hotels have ALLSAFE labels but didn't see one..

I would firstly like to say that these are different times. The staff on reception were excellent and deserve full marks. The room was clean although basic which I understand due to CVOVID-19. It took ages for the water to come through hot and I do mean ages and the extractor fan in the bathroom made an awful noise so we turned it off! The hotel could do with a little tender loving care, it looks a little run down and lacked the usual sparkle of a Mecure Hotel. Having said that it was fine for one night.

Me and my daughter enjoyed our stay.

My fourth stay early week and excellent room in Business Suite which was an improvement on rooms in the main building which really do need refreshing. Restaurant staff were excellent and croissants provided for late breakfast as requested. Reception were helpful and good to see upgrade to ground floor areas.

Reception and bar areas have been updated but corridors and rooms are extremely dated - fittings, carpet and general decor nowhere near normal Mercure standard.

Meeting in Wolverhampton centre. Convenient location, free parking. Breakfast was good. Rooms comfortable, if decor a bit tired

Great weekend as usual with good assistance and attitude from all staff. Thanks go to Hugh, Lisa, Sophie, Jodie, Faith and Tina

Hotel staff extremely friendly this was my 4th stay would not hesitate to return and recommend to my friends thank you Wolverhampton

This visit must be the 5th time we have stayed there in 8 years. Very welcoming receptionist on arrival. Disappointed to learn that the swimming facilities were no longer available. Room was acceptable and away from the busy main road. Lovely lady called Lisa looked after us during our stay at mealtimes. The hotel is wilthin walking distance of the City and a lovely park so we had plenty to occupy us. The service provided by the staff over the two days we stayed there was excellent. The evening meals and breakfasts were lovely and the all inclusive drinks at night were the icing on the cake..! However... There was a wedding party of about 6 women staying in the same wing as us for the two nights. Both nights up until the early hours consisted of a cacophony of screeching, raised voices and hysterical laughter. I initially thought a large party were fighting in the corridor...! I appreciate they were out to enjoy themselves but they were excessive with little regard for other customers. That said..the customer care exhibited by the staff in the hotel was really nice to see and we would have no hesitation in staying there again.

No hot water in the room on the evening, had to have a cold shower which was very unpleasant. Breakfast was very poor. The bacon was extremely tough, dry and inedible, fried egg not cooked enough, very slimy. I complained about the hot water or lack of it and all got was a sorry, no compensation.

Great bedroom with 4 poster bed. Really helpful staff. Tasty and hot breakfast served very quickly. Only problem is they need lights between the main building and the business centre as it's very dark walking across the car park at night back to your room if you're in the business centre.

The hotel had everything except staff and any wow factor. Creaking floors, adequate but small room (only a single) with a very comfortable bed and a working bathroom which did not spray shower water onto the floor. Good choice for breakfast but evening meal a bit bland. Price all-in was good.

I only spent one night, but everything was correct

Badly lit car park especially nr the hotels rooms above the buisness centre , needs more cctv Always a struggle to get a drink in the bar area not enough staff , Jodie on reception was always helpful and pleasant