Mercure Telford Madeley Court Hotel 3 stars

When I checked in the evening I was greeted by Graham very polite and very helpful and catered to all my needs, in the evening I had a few issues with my stay when joe helped me through all my requirements can definitely recommend this hotel and service to anyone that is going to stay over, all credit to the staff!

I would describe my experience as poor. Issues included: - Hallway smelling of smoke/weed - 2 lights broken in bathroom - 1 light broken in bedroom - Wallpaper coming off the wall - Curtain coming off the rail - Hairdryers not safety tested since 2008 - One side of the mattress sunk - Bedsheet too small for mattress

Super staff member working night shift, really helpful. Room was a little cold though

The hotel looks fantastic from the out side but the room (30) was in a disgusting state. It was dirty, rubbish on the floor from whenever. Mark's on the walls, dirty windows that didn't open, not hot water in the shower, hand towels instead of bath towels. Limited power sockets....

Stopped in gallery bathroom smelled really bad like it was stail like damp Very noisy Food was not was advertised on internet

Very nice clean rooms very impressed

Really well looked after, staff very careful about the current safety steps needed. Room excellent, replenishement of tea / coffee via reception at present, but prompt and friendly.

Always a pleasure to stay at Madeley Court. Brilliant staff, always willing to help and go the extra mile. Historical building with some amazing rooms. Will be back shortly.

I have stayed with Mercure Hotels before in Shrewsbury, and we have loved our experiences previously. This time we decided to try a different location as we fancied a change. I paid for a superior room at your Telford hotel. When I arrived there was a cot in my room and no chairs. I asked if I had been put in the wrong room as I felt we had been given a family room. The receptionist said no, my room was definitely a superior. I told her there was a cot in my room she told me there wasn't. Her actual words were: "No there isn't... I mean this (the computer) is saying that there isn't." I repeated myself again and told her to come and see but she then became very dismissive and said she would remove it herself. (She sent someone else to remove it, clearly she did not want to face me again) I then asked again if I had been put in the wrong room and she was visibly annoyed by me so she asked what I was expecting. I replied with: "well chairs for a start!" After a few mins of her clicking seemingly randomly to see if any of the empty rooms had chairs that could be brought to my room she then offered to bring me chairs from the dining room. Exasperated I told her not to bother. Also the beds were not comfortable. We had 2 beds pushed together which is fine as it gives a bigger bed, but the mattresses were old as the sides were rigid and the centres sagged, so there was a rigid line down the centre where you could not lie. I don't think this would have bothered me so much if I had not paid for a superior room where I was expecting a little comfort and hoping for a touch of luxury, and instead I felt like I had received a basic room. Next time we will travel the extra 20 mins and go back to your Shrewsbury hotel as we have stayed there several times before and even their standard rooms were better than the "superior" I was given. Also the staff at Shrewsbury have better manners and have better customer service attitudes. I did not complain at the time as I was hoping to have a quiet romantic few days with my girlfriend and from the attitude of the receptionist I felt as though my complaint would have been dismissed as she barely acknowledged us for the rest of our stay.

Only stayed in this hotel re above question

This is an old building, and to stay in a place of such character, you have to accept certain deprivations, such as no hot water on a busy Sunday morning, and a persistent clicking in the heating pipes, which could drive guests with no earplugs mad at night. And the Ivy creeping in the window all adds to the character of such a lovely 'room at the top' as 'The Courtyard'. Staff always friendly and ready to help. Restaurant was a disappointment this time. We miss the 'special' breakfasts, did not feel happy to pre-order a day in advance and the dinners seemed little more than 'bar' meals, so voted with our feet I am afraid. We hope to be back, and hope times will be better.

Wanted a shower but shower head so dirty didn’t also sweets on windowsill in hall and bit of leaves didn’t feel it had been cleaned in a long time

There were a few disappointments such as the fungal mould in the bathroom, the lack of supplies of coffee in the rooms and the poorly stocked bar

The reality of our experience paled in comparison to the grandeur of the potential experience the website seemed to promise. At one point we thought of losing the money and just get another place in town. We didn't enjoy the trip at all. Cobwebs on the stairway and rooms. Hair on the pillow, rugs very old and not properly vacuumed, as well as the curtain. Staff seemed aloof as though they were doing us a favor. Scoring our experience a 4 was being conservative quite honestly!

The hotel is in a nice location and steeped in history. A very nice breakfast. The first room we were offered, the bathroom wasn't particularly clean, we looked at 2 other rooms and eventually settled on the 3rd room, although that could have been cleaner. The staff are friendly and always willing to help. The dinner menu choice is a little limited, so not wonderful if you stay more than a couple of days. The double bed was 2 singles pushed together, so the mattress wasn't too comfortable. Plumbing in the bathroom isn't wonderful as it does make a lot of noise.