Mercure Telford Madeley Court Hotel 3 stars

Excellent staff Efficient check in Just short on supplies at bar for New Year’s Eve

Poor, having previously visited at this hotel and having had a fantastic experience I was very much looking forward to another stay. Our room was in a terrible condition, no lock on the bathroom door, light bulbs not working, old clothes labels in the wardrobe and the whole room was damp and the window frames were rotting. After contacting reception, we were promised a better room for the 2nd night of our stay, this was indeed an improvement on the first room was was still poor. Having been a higher tier Accor member for many years, I have never experienced so many exclusions regarding the welcome drink vouchers which are not reflected on the actual T&Cs of the voucher itself. By this point, I was so disappointed with my stay that I just accepted the word of the bar staff. I'm really disappointed I wasted my reward points on this visit.

Staff were friendly but the room was very disappointing. Stayed in room 38, bathroom in need of refurbishing and was grubby. Rest of room okay but could do with being re painted. Bed was very comfortable. Breakfast was nice but whole area could do with a clean. Thick dust where the toaster was plugged in. Food at wedding we attended was excellent.

Pot holes on drive, missing letters on signage, dismal external lighting. Tripped up unsightly raised ramps. Room dingy, sink waste blocked, inadequate sockets each side of bed for sleep apnea machine shower hose to short, very limited wardrobe, bath panel had mold growing off it.

Hotel was good, clean. Some beds uncomfortable. Most of our concerns were with the noise from other guests. It was a shame as they spoilt the stay.

This hotel has lots of potential, the staff are kind but lack professionalism. The mattress was that uncomfortable that it hurt my back. Some items listed on the menu are not available! I will not be returning

The food was bland some items on the menu were not stocked, the mattresses are old and worn out. Bookings mixed also. Shame as there is potential

Not welcomed when arrived. Had to wait at desk for a while. Room was not clean. Cleaning products stored outside of room.

I booked a stay on 14/12/19 to celebrate my best friends 60th birthday. Her bucket list had included a visit to the Victorian Village at Ironbridge and a stay at a castle (no husbands or children!). I couldn’t find a castle in the vicinity but was delighted to discover the monastery and booked a stay in one of the garden rooms. We were bowled over when we arrived, what a beautiful building, and as an ex Event Manager (for Barclays, Canary Wharf and O2) my friend knew I was going to deliver a perfect birthday treat. As you will note from my online booking, I requested the two course dinner with a special request for a birthday cake for dessert. I reiterated this birthday cake request to the receptionist on arrival which was acknowledged. The room allocated to us was amazing, the garden room was located in the ‘turret’ so castle wish near on granted. Huge tick, she was truly ‘wowed’. We had booked dinner at eight and when we arrived was shown to a nice table. I popped out to reception after the first course to ensure we were on track with the birthday cake. After the main course the waiter asked us if we’d like to see the desert menu. I glared at him and said if he checked with chef that it was in order. He looked very confused and slightly afraid... Surprise ruined at this point as my friend had guessed a birthday cake was coming. Except we did not receive any such thing. We were served a stale chocolate brownie with a half hearted attempt at sticking a blue wax candle in the middle. No cream or coulis to assist the presentation and it was inedible. When I tried to discreetly complain to the very young and obviously inexperienced waitress she profusely apologised for chef as he had no knowledge of the request. Still quietly fizzing at the incompetency, I eadvised the waiter that I would pick up my disappointment with a manager in the morning (the hotel seemed to be run by grads on a Thief Christmas break). Not being able to find a manager the next day, I gently complained to another junior member of staff at reception upon our departure after breakfast, who again was very apologetic but as she said, it’s done now and we can’t change it. We were not charged for the wine ordered at dinner. Perhaps you can let me know what happened to the communication trail from booking, through to arrival and a third reminder on the night? With thanks, Deborah B.

NOT PLEASANT IT WAS MY SONS WEDDING AND IT WAS SPOILED BY CONDITIONS IN ROOM. NO BEDSIDE LIGHT. NO PLUG OR TABLE NEAR BED TO PLUG IN CPAP MACHINE THAT I NEED AT NIGHT. BREAKFAST DID NOT ARRIVE. KEY CARD DID NOT WORK HAD TO MAKE A JOURNEY THROUGH WET AND MUD AND STAIRS TO MAIN BUIULDING EVERYTIME I WENT BACK TO ROOM TO SORT. TOILET DID NOT FLUSH. GOT STUCK IN SHOWER BECAUSE DOOR HINGES RUSTY TERRIFIED. PURCHASED A BOTTLE OF WATER 4.10 JUST ORDINARY SPRING WATER

location is beautiful, but outside needs more lighting, impossible to walk/drive without the risk of hitting something, rooms in a def need of re-decor, complete lack of care, even a simple re-paint would help, instead you see old dirty walls, holes in the walls where shelf or similar used to be, kettle unplagged as no were to see a wall socket near, tv unplugged, to be fair it was very cheap and so not expecting much but overall is a very sad place, great potential but not utilized at its best

very disappointed upon entering the room we had to close curtains as people in bar area/conservatory could see in the room curtains had dirty marks over carpet in need of a good vacuuming skirting boards very dusty large cobweb running from curtain pole along wall the wall near bin covered in tea/coffee stains bathroom wall mouldy tiles in bath filthy shower head would not use plug and tap in sink filthy and corroded hair in sink towels looked grubby not what i expected attended a wedding selection of wine for sale in the mill house was terrible had to walk over to the main bar to get a drinkable glass of white wine

I Arribas Late evening. Was extremly autorisiert from old building, very Good maintained & super Service.

Everything was fine

The room I was allocated was very poor. Front door didnt fit so the wind blew straight through. The outside light wasnt on long enough to open the door. freezing cold. No wardrobe, no hangers. chest of drawers with cracked glass on top. no door on bedroom Bathroom not finished. extension leads. light switches not finished. Very poor. There was no wifi Dinning room very cold Staff very pleasant and helpful