Mercure Telford Madeley Court Hotel 3 stars

Customer review rating 3.7/5 1,546 reviews

Mercure Telford Madeley Court Hotel
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Room 1

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Hotel extras

  • 16th century manor house with original features

  • The Priory Restaurant features regional dishes

  • Picturesque location, with lakeside views

  • 4 dedicated meeting rooms accommodating up to 100 guests

  • Ironbridge Gorge Museum located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Telford Madeley Court Hotel

Castlefields Way
Madeley
Shropshire
TF7 5DW
telford
united kingdom

Tel: +441952680068

Fax: (+44)1952/684275

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 71.77km / 44.6 miles

  • By train

    TELFORD At 7.56km / 4.7 miles

GPS :52.643017, -2.45141

Our accommodation(s)

"All rooms are individual in character and feature En-suite bath and shower, Flatscreen TV with Freeview Channels, Hairdryer, Trouser press, Complimentary tea and coffee making facilities,FREE Wi-Fi"

Standard Room with 1 single bedNon contractual photo

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Standard Room with 1 double bedNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Standard Room with 2 single bedsNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Standard Family RoomNon contractual photo

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double RoomNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

THE PRIORY

Type of cuisine: Regional

Restaurant boasts an open-fire and high ceilings and offers table d'hôte menu for dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAKESIDE BAR

Non contractual photo

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 245

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 175 people

Find out more

Our guest reviews for
Mercure Telford Madeley Court Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

1,546 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,478 reviews

Customer review rating 3.7/5

L C. Business - 16/01/2021 Confirmed reviews ALL

The room was clean, bed was under the window so a bit drafty during the night.

No catering or bar

Customer review rating 3.7/5

Anonymous Business - 27/12/2020 Confirmed reviews ALL

Staff pleasant. Your website lied regarding provision of restaurant and bar services. This is in contravention of trading standards . Travelled to arrive at an empty hotel. Chef on reception couldn’t he have served a basic meal. Shocking

Dear C L., Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we were currently in Tier 3 so our restaurant and bar is currently closed, and has been for the last 5 months as our hotel is very quite due to the pandemic. Sincerely, Nina Dicken Deputy General Manager

Nice hotel. Needs investment

Customer review rating 3.7/5

Anonymous Business - 23/12/2020 Confirmed reviews ALL

Stunning location and building. The rooms need investment though and water was streaming into buckets through the roof all night from a leak in the roof! Shower was luke warm at best. Accor need to invest there is starting to come apart at the seams.

Dear JONES M., Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During this lockdown, our bedrooms will be redecorated and the roof has been reported. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Dicken Deputy General Manager

well located !

Customer review rating 3.7/5

Kate Couples - 19/12/2020 Confirmed reviews ALL

very comfy, cosy room .. excellent, friendly staff

Dear KATE C., We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Dicken Deputy General Manager

Happy with our experience in these difficult times

Customer review rating 3.7/5

Edward Couples - 17/12/2020 Confirmed reviews ALL

The receptionist, Joe was extremely helpful both before and during our stay. Our room was both clean and spacious. Unfortunately the restaurant and bar was closed due to COVID, which we knew before booking. A lot of restaurants in Telford were closed on Mondays and Tuesdays and we ended up at the Beefeater restaurant in Euston way. Overall our stay was good.

Dear EDWARD A., We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Dicken Deputy General Manager

Good location

Customer review rating 3.7/5

M Couples - 11/12/2020 Confirmed reviews ALL

When I checked in the evening I was greeted by Graham very polite and very helpful and catered to all my needs, in the evening I had a few issues with my stay when joe helped me through all my requirements can definitely recommend this hotel and service to anyone that is going to stay over, all credit to the staff!

Poor condition hotel

Customer review rating 3.7/5

Anonymous Couples - 05/12/2020 Confirmed reviews ALL

I would describe my experience as poor. Issues included: - Hallway smelling of smoke/weed - 2 lights broken in bathroom - 1 light broken in bedroom - Wallpaper coming off the wall - Curtain coming off the rail - Hairdryers not safety tested since 2008 - One side of the mattress sunk - Bedsheet too small for mattress

Friendly staff

Customer review rating 3.7/5

Cd Business - 26/11/2020 Confirmed reviews ALL

Super staff member working night shift, really helpful. Room was a little cold though

Poor standard room

Customer review rating 3.7/5

Anonymous Business - 13/11/2020 Confirmed reviews ALL

The hotel looks fantastic from the out side but the room (30) was in a disgusting state. It was dirty, rubbish on the floor from whenever. Mark's on the walls, dirty windows that didn't open, not hot water in the shower, hand towels instead of bath towels. Limited power sockets....

Very poor

Customer review rating 3.7/5

Jody R. Couples - 07/11/2020 Confirmed reviews ALL

Stopped in gallery bathroom smelled really bad like it was stail like damp Very noisy Food was not was advertised on internet

10

Customer review rating 3.7/5

Charlotte P. Friends - 06/11/2020 Confirmed reviews ALL

Very nice clean rooms very impressed

Lovely stay

Customer review rating 3.7/5

Robert H. Couples - 02/11/2020 Confirmed reviews ALL

Really well looked after, staff very careful about the current safety steps needed. Room excellent, replenishement of tea / coffee via reception at present, but prompt and friendly.

Fantastic

Customer review rating 3.7/5

Peter J. Couples - 02/11/2020 Confirmed reviews ALL

Always a pleasure to stay at Madeley Court. Brilliant staff, always willing to help and go the extra mile. Historical building with some amazing rooms. Will be back shortly.

Felt like I was ripped off

Customer review rating 3.7/5

R. A. Couples - 01/11/2020 Confirmed reviews ALL

I have stayed with Mercure Hotels before in Shrewsbury, and we have loved our experiences previously. This time we decided to try a different location as we fancied a change. I paid for a superior room at your Telford hotel. When I arrived there was a cot in my room and no chairs. I asked if I had been put in the wrong room as I felt we had been given a family room. The receptionist said no, my room was definitely a superior. I told her there was a cot in my room she told me there wasn't. Her actual words were: "No there isn't... I mean this (the computer) is saying that there isn't." I repeated myself again and told her to come and see but she then became very dismissive and said she would remove it herself. (She sent someone else to remove it, clearly she did not want to face me again) I then asked again if I had been put in the wrong room and she was visibly annoyed by me so she asked what I was expecting. I replied with: "well chairs for a start!" After a few mins of her clicking seemingly randomly to see if any of the empty rooms had chairs that could be brought to my room she then offered to bring me chairs from the dining room. Exasperated I told her not to bother. Also the beds were not comfortable. We had 2 beds pushed together which is fine as it gives a bigger bed, but the mattresses were old as the sides were rigid and the centres sagged, so there was a rigid line down the centre where you could not lie. I don't think this would have bothered me so much if I had not paid for a superior room where I was expecting a little comfort and hoping for a touch of luxury, and instead I felt like I had received a basic room. Next time we will travel the extra 20 mins and go back to your Shrewsbury hotel as we have stayed there several times before and even their standard rooms were better than the "superior" I was given. Also the staff at Shrewsbury have better manners and have better customer service attitudes. I did not complain at the time as I was hoping to have a quiet romantic few days with my girlfriend and from the attitude of the receptionist I felt as though my complaint would have been dismissed as she barely acknowledged us for the rest of our stay.

Sons wedding was held in the hotel during my stay

Customer review rating 3.7/5

Anonymous Solo - 26/10/2020 Confirmed reviews ALL

Only stayed in this hotel re above question

Dear WILLIAM D., We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Dicken Deputy General Manager

Love this Hotel. Loved the room and the service

Customer review rating 3.7/5

Mr A. C. Couples - 20/10/2020 Confirmed reviews ALL

This is an old building, and to stay in a place of such character, you have to accept certain deprivations, such as no hot water on a busy Sunday morning, and a persistent clicking in the heating pipes, which could drive guests with no earplugs mad at night. And the Ivy creeping in the window all adds to the character of such a lovely 'room at the top' as 'The Courtyard'. Staff always friendly and ready to help. Restaurant was a disappointment this time. We miss the 'special' breakfasts, did not feel happy to pre-order a day in advance and the dinners seemed little more than 'bar' meals, so voted with our feet I am afraid. We hope to be back, and hope times will be better.

Dear ALF C., We very much appreciate your comments regarding your stay at the Mercure Telford Madeley C. Hotel. Unfortunately due to the challenging times we face, we are running on a limited food menu. The Boiler unfortunately was having issues over the weekend you stayed with us, This has now been fixed. We hope we welcome you in the future when hopefully we are back to some normality. Sincerely, Nina Dicken Deputy General Manager

Disappointed

Customer review rating 3.7/5

Anonymous Couples - 18/10/2020 Confirmed reviews ALL

Wanted a shower but shower head so dirty didn’t also sweets on windowsill in hall and bit of leaves didn’t feel it had been cleaned in a long time

Dear NINA C., Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be speaking to housekeeping about the cleanliness issues as all rooms and communal areas. So I will be investigating this as this is not our usual standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Dicken Deputy General Manager

Good location

Customer review rating 3.7/5

David Couples - 18/10/2020 Confirmed reviews ALL

There were a few disappointments such as the fungal mould in the bathroom, the lack of supplies of coffee in the rooms and the poorly stocked bar

Dear DAVID T., Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Dicken Deputy General Manager

Had to insist on moving rooms... thrice! Rooms were visibly dirty

Customer review rating 3.7/5

Emmanuel Couples - 17/10/2020 Confirmed reviews ALL

The reality of our experience paled in comparison to the grandeur of the potential experience the website seemed to promise. At one point we thought of losing the money and just get another place in town. We didn't enjoy the trip at all. Cobwebs on the stairway and rooms. Hair on the pillow, rugs very old and not properly vacuumed, as well as the curtain. Staff seemed aloof as though they were doing us a favor. Scoring our experience a 4 was being conservative quite honestly!

Dear EMMANUEL U., Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Dicken Deputy General Manager

nice location, friendly staff, but could be cleaner.

Customer review rating 3.7/5

Steve P. Couples - 08/10/2020 Confirmed reviews ALL

The hotel is in a nice location and steeped in history. A very nice breakfast. The first room we were offered, the bathroom wasn't particularly clean, we looked at 2 other rooms and eventually settled on the 3rd room, although that could have been cleaner. The staff are friendly and always willing to help. The dinner menu choice is a little limited, so not wonderful if you stay more than a couple of days. The double bed was 2 singles pushed together, so the mattress wasn't too comfortable. Plumbing in the bathroom isn't wonderful as it does make a lot of noise.

Dear STEPHEN P., Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Dicken Deputy General Manager

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