Mercure Telford Madeley Court Hotel 3 stars

Stayed here to attend my brother in laws wedding. Lady on reception was extremely helpful. Managed to rearrange that I didn’t have to check out one room and into another the next day. Few disappointing items to mention. Light hanging off wall outside room 37 with wires exposed. Also trays of coffee/ soap etc just left piled on wooden chest outside room 37. Constant banging of door whilst maids came to replenish either coffee/ towels etc. Mouldy bread at breakfast. In my opinion rude staff at breakfast. Children asked to sit down even though nobody else in room as big boss man was therE. Room card on 3 occasions didn’t work (no I didn’t have it by my mobile phone!) Despite these negatives reception staff and bar staff were extremely friendly (I was allowed a sandwich to eat even though last orders had passed) Abbie sorted this as I was a diabetic.

Very disappointing, aweful meal, dirty mouldy room, cold shower, musty smell throughout the hotel, noisy due to wedding party. Some staff care and do their best but all in all it should be closed down!

Interesting building. Room was relatively cheap but that's no excuse for poor cleanliness. Room and especially bathroom in desperate need of refurbishment which must make it very difficult for staff to clean properly. Ordered the pâté from the bar food menu and it was a very odd dark pink colour, not at all appetising. Staff friendly and helpful except the guy clearing the tables in the bar who couldn't have made more noise if he tried.

Could not fault the hotel had an early check in faultless

We was there for a wedding and room was cold only heating was a little heater standing on the bar.Also you need to sort outside lighting out as went to the car about 8.00pm pitch black and fell over on one of the speed bumps that have bricks at the beginning and cut my hand not very pleased

The down stairs in the Mill had been flooded recently and felt very cold and damp then path from our room to the mill was muddy in places and unlit making it difficult to negotiate (I assume that the existing lighting did not work following the flooding. The upstairs room in the Mill had melted candle wax on the floor and used candles on the beam. I would be unhappy if this was my wedding. The room we stopped in had a very cold toilet come bathroom the only means heating being a heated towel rail.

Stayed for a wedding the hotel grounds and building were beautiful. The ceremony room in the mill was a perfect setting for a marriage. Unfortunately a few aspects of our stay let it down. Firstly the bar area where we was waiting before the wedding was freezing cold with only a small oil radiator to warm the room up. I was charged 3 different prices for my round of drinks depending on who served me throughout the evening. Our bedroom number 36 was a nice size and the bed whilst firm was comfortable. Some negative sides to the room are. Outside of the door on the floor there was a vacuum and boxes if the tea and coffee supplies. Is there nowhere better to keep these? Also a light on the wall is hanging off with wires exposed this cant be safe. The entrance in to the room block had a puddle outside which was very muddy nd slippery I understand the hotel cant help the weather but I'm sure a grounds person could help with this. Finally our stay included breakfast which was lovely and the lady that showed us to our table and got our hot drinks was very friendly. Not too sure if I would stay here again.

We had a lovely break in this very unusual place. Worth reading up on the history of the building itself in the information sheets there. Rooms perfect. Restaurant nice but drafty in some locations. Food as always good, both restaurant and bar type food available.

Very pleasant and interesting surroundings, room was fine, food was good, staff were friendly. Breakfast a tad overpriced but good quality. Would definitely visit again.

The hotel was lovely and the staff were incredibly friendly and very helpful

We stayed for two nights in a Superior Room, visiting a sick parent in Telford. The room was situated above a private dining room. On both nights we were kept awake by large groups of people partying. The first night it was gone midnight. The second night I had to ring the Night Porter at 1.20 am to request that they quieten down. I was exhausted and wished I had booked a cheaper room - or booked a Premier Inn where they would have given me a refund for the lack of rest! Generally speaking, the hotel is full of character, though a little tired looking in areas.

Great atmosphere nice to be able to stay last time it was my uncles farm.

Stayed the weekend for valentines.stayed here’s several times.weather was horrendous but still had a good experience.you really need to get the access road sorted out and put some lights down to the hotel

We stayed in Room 12 there was crisp packets and chocolate bar wrappers tucked down the side of bed the hot water tap in bathroom was loose and couldn't be turned on , the breakfast buffet was disappointing we came down for breakfast at 9.30 and most of the hot food was empty no eggs bacon or hash browns This was a valentine's suprise for my partner

My stay at the hotel was generally good however the rooms could be cleaned better. The bathroom had hair along the skirting boards which was unpleasant.