Mercure Telford Madeley Court Hotel 3 stars

Central heating was on and and such the room was far too hot Also the cleanliness could be better numerous cobwebs were present which does makes me question was it deep cleaned especially with the current climate

In and out - although I appear to be booked in for breakfast that would only be served long after I had left ( 0600 )

Very helpful evening staff on reception, very polite restaurant staff. The food was okay but limited.I didn't really go away to have Chili and rice but didn't want pizza or pie either. I usually pick food I wouldn't have when at home. Breakfast was cold when it came, didn't eat hardly any.kitchen kept ringing the bell there was no waiting staff. No condiments, sauce or pepper. Cold toast came after the plate of cold food.Charlie in a bad mood,sullen when I asked her for tea. Charlie said wouldn't refund my breakfast as I had it and they couldn't get it back???? Atlanta helpfully stepped in and did apologise for Charlie's rudeness and refunded breakfast. Staff or the lack of can make or break a business.

Enabled me to travel there one day and back the next with a comfortable night's accommodation in between. Felt safe in terms of present health situation. Was not able to make use of evening meal or breakfast facility, because of commitments outside the hotel so cannot really comment on catering.

The team at Mercure Telford Madeley Court Hotel, made our stay pleasant and welcoming whilst also following the latest covid guidance which cant be easy for them. Nothing was too much trouble and our requests were delivered promptly to the room. An earlier breakfast was not a problem and the food both breakfast and dinner was excellent with table service. First class highly recommended.

First experience of hotel away since lockdown so unsure beforehand. Very satisfied with how things were done. Room very sparse but it has to be in current circumstances. Quite reassuring

Amazing staff, so helpful and willing to help. Fantastic location, brilliant grounds to explore, This hotel has made massive improvements over the last month my partner and I have decided to book our wedding there in December. Steeped in history a wonderful getaway.

When we arrived, the staff were very welcoming and helpful. we were told where our room was (A Historical Room ) when we opened the door it really did have a WOW factor, it was stunning. we booked a table for dinner but was a bit let down by the full menu not being available. As we have said the staff that they had at the hotel did a great job in looking after us on our stay and we will be returning there very very soon.

Hotel was lovely, really nice setting however was a little difficult to find in the dark. The road to the hotel had a lot of deep pot holes however there was plenty of parking and well lit. Warm welcome at reception and hotel was very clean. Room was very hot as the heating was on all of the first night however cooled down the second night. Plenty of space in the room and very peaceful although a lot of the lights were not working in the room. Overall it was a good stay

It is a lovely building, but rooms in need of updating. The staff were patient and helpful under the very difficult circumstances imposed by Covid precautions. I think you need more cleaning staff. The lady we saw was trying her best but the poor level of cleanliness and hygiene in the room when we moved in was alarming during this pandemic. Your website should give more information about reduced services at this time ie no housekeeping, very limited restaurant services. Overall we enjoyed our stay largely due to the location and to the efforts of your staff

wonderful staff, morning and evening from Joe the receptionist to Sam the night manager and apologies if all staff not named. Brilliant historic building which we don't get bored of exploring. with beautiful surroundings. A pleasure to stay there. We stayed August this year and the improvements in one month are astonishing we have decided to book our wedding there for December this year which has been amazingly handled so far by the amazing staff members.

Great

Wonderful old buildings made for a memorable stay. Very comfortable, clean room but insufficient tea and milk*. Bathroom fine but insufficient shower gel* (*the rooms were not serviced during our stay, presumably due to COVID so why not leave a sufficient supply for our 2 night stay?). Good parking but pot holes in entrance road. Sat Nav could not find the entrance - took is to an unmade road at the rear. Reception on arrival OK but poor directions to room (should have come out and shown us). Breakfast very good but black pudding awful. Cereals delivered in a paper bag – condiments supplied in little paper sachets ( very fiddly) sauces in annoying plastic sachets – very down-market. Toast was just dry bread. Waiting staff were not wearing face coverings and came too close for comfort when serving dishes – we felt uncomfortable. Some guests were also not wearing face masks – should be asked to wear them all the time inside except when seated for food and drinks. The bill E-mailed to me was incorrect – showed one additional dinner that we did not have so I phoned Reception and had to wait 4 minutes for a reply (not good enough).

Fantastic building with friendly, helpful staff who were coping well within COVID restrictions. They went the extra mile by giving us a tour of the historic parts of the building, providing a snack lunch on the Sunday we were there and special provision for a dietary need. We hope to return when restrictions are no longer in place and the usual dinner menu can be provided.

We had excellent service from Sam. He was on his own most of the days we were there, but still had time for the guests. He was running reception and the bar at the same time. Hats off to him for a great service