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Mercure Chester North Woodhey House Hotel 3 gwiazdki

Ocena klientów 3.6/5 Liczba opinii: 1 466

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Mercure Chester North Woodhey House Hotel
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+ 9 Usługi

O hotelu

  • Wedding facilities capable of accommodating 140 guests

  • Woodies Restaurant offers a choice of international cuisine

  • 7 dedicated meeting rooms accommodating up to 140 guests

  • On-site leisure facilities, including an indoor heated pool

  • Nearby Cheshire Oaks Designer Outlet and Chester Zoo

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
Rozrywka
  • Basen
  • Centrum fitness
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 7
  • Hotel kongresowy
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Chester North Woodhey House Hotel

Berwick road West Welsh road
Little Sutton
CH66 4PS ellesmere port
wielka brytania

Tel: +441513395121

Faks: (+44)151/3393214

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Samolotem

    MANCHESTER W 57,61km / 35,8 mil

  • Pociągiem

    ELLESMERE PORT W 8,21km / 5,1 mil

Pozycja GPS:53.284896, -2.963626

Nasze pokoje

All rooms offer en-suite bath and shower, Flatscreen TV with Freeview Channels, hairdryer, trouser press, Free WiFi and tea/coffee making facilities

Standard Room with 1 double bedZdjęcie nieumowne

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 single bedsZdjęcie nieumowne

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bedZdjęcie nieumowne

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 1 double bed and 1 single bedZdjęcie nieumowne

  • Maksymalna liczba osób: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Nasze restauracje i bary

WOODIES

Rodzaj serwowanej kuchni: Międzynarodowa

WOODIS

The hotel has a fully licensed bar where hot and cold snacks are served throughout the day in the comfortable bar and lounge area.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 7

  • Maks. rozmiar: 300 m²

  • Maks. pojemność: 140 osoby

  • Maks. liczba uczestników bankietu: 120 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Chester North Woodhey House Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.6/5

Liczba opinii: 1 466

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 1 178

Room for improvement

Ocena na stronie TripAdvisor 3.0/5

Paul H Business - 01/12/2019 Opinia zatwierdzona w TripAdvisor

I enjoyed my stay at the Mercure Chester but would council that there needs to be some improvement to get the hotel to the standard that normally associate with the Mercure brand. The hotel is 'tired' in terms of décor, the dining room soulless and in my room the ceiling was peeling above the shower. The staff were generally helpful, but need training to Mercure standards, Despite all of that, I enjoyed my stay.

Lovely location, great staff

Ocena na stronie TripAdvisor 5.0/5

00iretrip Solo travel - 16/10/2019 Opinia zatwierdzona w TripAdvisor

Not your typical Accor brand hotel, but has a lot of charm and friendly helpful staff. Had a great nights sleep. Excellent location for my trip and loads of parking. Would definitely stay here again if in the area.

Nightmare.

Ocena na stronie TripAdvisor 1.0/5

j0hnshanahan Couples - 21/09/2019 Opinia zatwierdzona w TripAdvisor

This was by far the worst hotel room I have ever stayed in. It smelt of cigarettes and had cigarette burns on the bedside table, the shower didn’t work because the boiler had broken down and it looked out on ac/heating outlets that hummed all night.

Good hotel, excellent value

Ocena na stronie TripAdvisor 4.0/5

Lolly2209 Family - 13/09/2019 Opinia zatwierdzona w TripAdvisor

Very good value for money, good sized room (3 adults). Clean bathroom again a good size. We ate in the hotel restaurant on the Saturday night, lovely food but could have done with more staff I think as they were quite busy and we were rather left alone once our food was served. Would have liked more drinks and a dessert but as time went on we couldn’t be bothered and it was getting too late to eat. Think the staff who were on coped well with a busy restaurant. Bar area is lovely and breakfast was very good. Would stay here again.

Good location average hotel

Ocena na stronie TripAdvisor 3.0/5

Imre K Couples - 19/08/2019 Opinia zatwierdzona w TripAdvisor

The hotel has good location surrounding nice touristic places. The free parkplace is important. The hotel and the service is average. The room has a small (english type) windows, but hasn't any air ventillation. Outside cold/inside hot without air.

Not up to Accor standards

Ocena na stronie TripAdvisor 2.0/5

johnfJ9609WL Couples - 01/08/2019 Opinia zatwierdzona w TripAdvisor

Unfortunately this hotel was not up to the standard expected of an Accor group hotel. The room lights were so dim it was necessary to remove the lampshades to read - and the bathroom tap fitting was loose. The dining room waiter was sadly undertrained - we were shown to a table that had not been cleaned and had sticky jam or similar on the surface. The gin and tonic arrived as a gin only, the tonic later and ice and lemon only arrived after a trip from bar to kitchen to fetch ice. Whilst the room price was modest, it was a Sunday, the meals and drinks prices seemed pitched to recover the income!! The food was OK, the prawn salad starter was almost main course sized, but the vegetable lasagne included hardly any vegetable. We certainly didn't stay for breakfast - finding far better value in a local supermarket!

Thank you for leaving a review,

sleep in a skip its cleaner

Ocena na stronie TripAdvisor 1.0/5

andybradbury Family - 29/07/2019 Opinia zatwierdzona w TripAdvisor

on arrival the hotel is pleasant enough, no central heating or fans didn't deter us, however as the heat rose, the inability to turn of the radiator at 30 degrees did. we opened the window to be greeted with a container full of rotting take away, and two what looked like condoms, discarded by a previous guest. management were not available and customer services havn't bothered to reply to my complaint. stay away

Convenient comfortable hotel

Ocena na stronie TripAdvisor 4.0/5

Chritsmaspast Couples - 17/07/2019 Opinia zatwierdzona w TripAdvisor

Close to Chester, Liverpool, Crosby and Southport, this hotel is excellently placed as a base for travelling around from. Rooms are well maintained, food is good, portions large, and staff are extremely helpful.

Thank you for leaving a review.

Good location, but needs updating

Ocena na stronie TripAdvisor 3.0/5

Freedom39660621328 Business - 17/06/2019 Opinia zatwierdzona w TripAdvisor

This is the second time I have stayed at this hotel on business. The rooms are dark and for some reason I had two double beds in the room, so there wasn't a lot of space. The entrance room light didn't work (same as my last visit) and the toilet needed to be flushed about 6 times for things to disappear! Wifi is very poor in the rooms and there is hardly any 3G signal, so it was very frustrating to get any work done. I asked to be moved room to a better Wifi location, but the receptionist said none of the other rooms were any better. In the end I had to do my work in the bar, which is next to reception to get any internet connection. The food was average (overcooked & under seasoned - like my last visit). Not sure whether I would stay again at this hotel.

Thank you for taking the time to leave a review. we will review all your comments with the relevant departments to make improvements.

An overnighter

Ocena na stronie TripAdvisor 5.0/5

Paul M Couples - 21/05/2019 Opinia zatwierdzona w TripAdvisor

We booked online, which was easy and paid for the room on arrival which suited us. The room has pleasant and quiet location. The room was comfortable with tea making facilities. The only issue were other guest letting their doors slam. We will stay there again.

Thank you for taking the time to leave a review. i will speak to maintenance to review all the hotel bedroom doors.

Not up to Accor Group /Mercure standard!

Ocena na stronie TripAdvisor 2.0/5

Nick L Business - 05/05/2019 Opinia zatwierdzona w TripAdvisor

Not up to Accor Group /Mercure standard! Very sorry to say that this hotel is NOT up to the usual global standards I would expect from a Mercure Hotel. It is tired and rather shabby. The bar smells of stale beer, the swimming pool had no towels and most of the lighting panels in the ceiling were flickering or completely failed. My bedroom was adequate for a 1 night stay but in need of upgrading

Trevors review

Ocena na stronie TripAdvisor 4.0/5

Fearless07090445601 Family - 02/01/2019 Opinia zatwierdzona w TripAdvisor

Room 119We had a very enjoyable stay at the Woodhey. I requested a disabled parking space for the duration of the stay.However on 2 occasions the bays were full, upon looking at the cars only one of them displayed a disabled blue badge. This is not acceptable, the signage should be very prominent "Any one parking in these bays must display a blue badge, or they may be wheel clamped. I have already booked 2 more stays and would be pleased to se a sign.ThankyouTrevor

Good Evening Trevor, Thank you for your comments and we will look into this. we look forward to welcoming you back soon. Regards Grahame

Excellent Staff

Ocena na stronie TripAdvisor 4.0/5

Cliff160814 Couples - 16/09/2018 Opinia zatwierdzona w TripAdvisor

I have used the hotel off and on for over ten years. The staff are consistently good but this last visit they were very good. Quick efficient and friendly throughout. The building itself is now showing significant signs of wear and tear beyond the the fair wear and tear of a public building. The staff more than compensate for the ageing building.

Sorted

Ocena na stronie TripAdvisor 5.0/5

662milesh Business - 03/09/2018 Opinia zatwierdzona w TripAdvisor

I had a minor admin issue with my booking that was quickly sorted by Kim working on reception with not issue being too great for her to resolve. I stay regularly and can confirm that the team are always happy to answer queries and sort out issues.

Lovely hotel close to Chester

Ocena na stronie TripAdvisor 4.0/5

Tracey A Family - 30/08/2018 Opinia zatwierdzona w TripAdvisor

This is a lovely hotel and our family room was very big and spacious. The only let down was there was no hot water from the shower for the 2 days we were there and even though we rang to reception, the promised return call was not received. The staff are really friendly and helpful but the service can be quite slow. If the speed of response and attention to customer requirements had been quick (the extra towels for use poolside did not materialise either) I would not have hesitated to award 5 circles for our stay.Around the hotel there is a pub about a 10 minute walk and Little Sutton train station is 10 minutes away where it takes no more than 15 mins to get to Chester (including a change at Hooton).The pool is a comfortable size and it never got busy so was ideal for my son to jump in and splash around.We will stay here again and would recommend.

Tired hotel with friendly staff

Ocena na stronie TripAdvisor 3.0/5

Jeff H Couples - 12/07/2018 Opinia zatwierdzona w TripAdvisor

This hotel has friendly staff but is in need of an update in decor & cleanliness. We stayed in room 116 next to gym & swimming pool which meant we were woken at 6am daily by slamming doors as guests went to use the amenities . Beds were uncomfortable for us which didn't help. We stayed over the w/e of the W.C quarter final & watched England v Sweden in the hotel bar. Although not busy the barman kept disappearing & we had to keep going to reception to request more drinks. There were cobwebs in every corner of our room & the main window was cracked. Overall our stay was ok but hotel needs updating.

Dear Jeff H, Thank you for your review. I am sorry your experience with us was not to your satisfaction. We do take all feedback seriously and I have spoken to the relevant departments and managers to make sure these issues do not happen again. I hope this will not deter you from choosing us again. Thank you again. Kind regards

Excellent Reception!

Ocena na stronie TripAdvisor 5.0/5

Hewge1 Solo travel - 01/07/2018 Opinia zatwierdzona w TripAdvisor

Lovely Hotel, nice room, great breakfast and evening meal, Pool very nice! Best bit was the Staff on Reception who could not do enough to make my stay so enjoyable! Well Done! A nice hotel with nice staff

Dear Hewge1, It is very pleasing to myself and my team to know you had a great time with us and that all aspects of your stay were to your satisfaction. My team are my biggest asset and I am proud of them. We do hope to see you again very soon. Thank you Kind regards

Nice staff, outdated and old hotel.

Ocena na stronie TripAdvisor 3.0/5

ReeyaPat Couples - 02/05/2018 Opinia zatwierdzona w TripAdvisor

Our room was old and it smelt really bad, like the swimming pool but it wasn't near us. We had issues with the hot water in the shower. I called reception many times on the Saturday to tell them but no one picked up in the end I walked down to reception and it was so busy. So I used the swimming area ladies showers hoping Sunday it will be all ok, Sunday the same again, the manager I think came to our room she said she doesn't know what to do to fix it they have no other rooms available as they were fully booked that weekend, I had to use the swimming pool showers again. They gave us a 20pound refund but I was in no mood to argue this with them as they were very friendly and it's not their fault if the shower pipes don't have consistent pressure but 20 pound is not adequate enough seeing as we couldn't use our rooms facilities. The bathroom is part of the price and if it's not working properly then that's a fault in the room, surely we aren't the first guests it's happened to, if it's an issue that occurred before our stay the hotel manager or accor shouldn't of given the room out to guests. What can accor do about this? I think they should get a plumper out to all the rooms on that floor and see what is happening with the air pressure in the pipes for the showers. Our room number was 207.

Thank you for the review, I am currently discussing the hot water issue with the owners to identify the issue and the necessary works to avoid this in the future.

Reasonable value and quality

Ocena na stronie TripAdvisor 4.0/5

Dilwyn J Couples - 10/01/2018 Opinia zatwierdzona w TripAdvisor

The hotel is convenient for the M53 and getting to our relatives in the Chester area. The room was fine, if a little small when set up as a twin with only a few inches gap between the beds. Unfortunately neither of us slept very well despite opening the window on a sub-zero night. Temperature and mattresses could have been better. Good bathroom, although the cold water basin tap took several minutes to run cold. Breakfast was tasty and cooked well, but choice of cereal, fruit etc was a little limited. Not worth the extra inclusive rate. Staff were friendly and helpful. We have stayed here maybe 3 years ago and it seems to have improved.

Thank you very much for your review, I am sorry you did not have a good night and am pleased that you enjoyed your breakfast. Thank you for your feedback on the friendly and helpful staff, I'm glad you feel it has imporved since three years ago there has been significant investment in the property since then. Kind regards Jeff

Don’t stay here!

Ocena na stronie TripAdvisor 1.0/5

SueE859 Family - 21/10/2017 Opinia zatwierdzona w TripAdvisor

Bathroom smells of mould, corridors smell of tobacco. Stayed 2 nights room not cleaned properly dirty glasses and cups left in the room. Breakfast service was awful tea served in coffee percolator without teabags so very very weak food was kept warm under lamps for ages. Complained when I checked out was told this was unacceptable and the duty manager would call me. Still waiting no call yet 3 days later??

Thank you for your review, please accept my apologies that your stay was not all it should of been, I have had maintenance check the bathroom fan to ensure all is working as it should be. We do have plenty of tea pots so I can only apologise that the team on this occasion served you tea from the incorrect pot, breakfast is an important meal and we work hard at trying to get it right for our clients, I am sorry on this occasion that we didn't. I have also spoken with the duty management teams if you were told you would get a call then you really should of got a call please accept my apologies Kind regards Jeff

Najnowsze opinie: 20

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