Mercure Chester North Woodhey House Hotel 3 stars

It was very good the staff were attentive and helpful. Reception good Bar staff good Restaurant good Rooms clean See you again in 2020

Firstly you have to consider the price paid for the room over the three nights I stayed including Christmas Eve Christmas day and Boxing Day. I was advised before hand that there were limited restaurant and leisure facilities. I was not advised that there was no room service until I was in the room, a bit late notice for this I thought ~~~ however I do respect that others have their holidays as well. The room was cold and I needed to use the small electric heater which was provided. The hotel and facilities considering the price was fine. This is my third "over Christmas" stay. The location is good for my purpose. Reception staff were as ever friendly and polite. I'm sure I will book with you again in 2020. My thanks to all the staff who worked over the holiday period. :-)

The room is spacious and comfortable but the rooM definitely needs updating especially the bathroom . The grout around the tiles were brown, the toilet roll holder was broken and the bottom of the shower screen was brown and yellow. Also the changing rooms for the swimming pool definitely need redecorating . As a whole the whole place needs an update.

Very good value. Everything we needed.

The Mercure North Chester provided me with very comfortable accommodation during a business week. Fantastic bed, quiet location. The location of the hotel was conveniently situated just outside Chester, in the countryside, therefore peaceful and unhurried. Relaxed drive into Chester each morning on Country roads was nice. Staff at reception were attentive and polite, displaying good manners to all. Spacious restaurant and drinks areas, all looking fresh and comfortable. Taking all things into consideration, my stay could easily be summed up as affordable and convenient comfort. Keep up the good work!

Good value for what we paid. Convenient location, we could bring our dog and comfortable

Booked the hotel as a little break away for the family, the room was well priced. Nothing against this particular hotel, but I think the Mercure brand struggles with its identity in a crowded market place. Ibis is well know to be the cheaper end of the market. Novotel perhaps the mid-upper. Mercure, I'm not sure, maybe the mid-lower? Mainly due to the stays I have had (this one included), the carpets in the communal areas always look very 1980's. The carpet in the bedroom was frayed and had holes in it. the fire alarm went off around 9pm, which is fine, these things happen - accident or not - but there was a distinct lack of any staff "controlling" the scenario. As it was a false alarm, there were some guests still in the stair wells on the upper floors looking outside, some guests in reception. Some loitering outside. There was no clear person in charge until the police arrived. The 2 gents who were arranging breakfast didn't look like that's what they usually did and one of them looked very ill. There were no spoons for the yoghurt/fruit/cereals/museli bar, for instance, no music (the room was devoid of atmosphere). Simple things that were overlooked, but would have made it a bit more organised. I did the online check-in, but I don't think I needed to have bothered, as it seemed I had to fill the same paperwork with my address etc when I arrived? Not a bad stay in the hotel, but equally not great. Average.

It was ok

We had a brilliant time. The breakfast was really nice .

We stayed here last year 2018 and when we booked for this year we were told the hotel was getting done up but we saw no changes. Room 209 was the room we had both times and the first time we stayed there was 2 holes in the carpet the re not big but you see them as soon as you open the door.

Nice hotel staff lovely pity that we had no heating in the two rooms that we had apart from the portable one's

Yes.. good comfortable beds, hotel feels a little dated and needs attention to decor.

We have stayed in this hotel a few times. All the staff are wonderful but the amenities are not brilliant. Quite often there has been no ice for our g&t, this time there was no ice and the coffee machine wasn't working. The bathroom sink was severely cracked and the tiles/carpet were dirty. The pillows are as flat as pancakes and the towels are bath size not sheet size. That said, we find this hotel convenient for visiting this area.

The Central heating not working. So we used the portable heater.

Great stay, staff were very helpful and rooms were clean and tidy. The gym is good, if a bit tired and the pool easily accessible. The only downside is the internet. It’s quite patchy throughout the hotel and really needs a serious upgrade That said, mobile reception is good so if you have 4g then it’s not a problem