Mercure Chester North Woodhey House Hotel 3 stars

TripAdvisor rating 3.5/5 1,167 reviews
Mercure Chester North Woodhey House Hotel
See on a map
+ 16 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Wedding facilities capable of accommodating 140 guests

  • Woodies Restaurant offers a choice of international cuisine

  • 7 dedicated meeting rooms accommodating up to 140 guests

  • On-site leisure facilities, including an indoor heated pool

  • Nearby Cheshire Oaks Designer Outlet and Chester Zoo

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Chester North Woodhey House Hotel

Berwick road West Welsh road
Little Sutton
CH66 4PS
ellesmere port
united kingdom

Tel: +441513395121

Fax: (+44)151/3393214

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MANCHESTER At 57.61km / 35.8 miles

  • By train

    ELLESMERE PORT At 8.21km / 5.1 miles

GPS :53.284896, -2.963626

Our accommodations

All rooms offer en-suite bath and shower, Flatscreen TV with Freeview Channels, hairdryer, trouser press, Free WiFi and tea/coffee making facilities

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Suite with 1 double bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

WOODIES

Type of cuisine: International

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WOODIS

Photo non contractuelle / Strictly non binding

The hotel has a fully licensed bar where hot and cold snacks are served throughout the day in the comfortable bar and lounge area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 300

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Chester North Woodhey House Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

1,433 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,167 reviews

Some staff amazing.... Room was not good at all....

Customer review rating 3.6/5

Paul D. Couples - 12/01/2020 Confirmed reviews ALL

The lady on check in when I arrived was amazing, really helpful..... The gent on the bar / reception, again really nice..... The chap who kept calling me to leave my room when I had agreed a late check in... Not so much.... then to question my honestly on it.... JUST RUDE. The room was ok.... But my god, The Bath. It had a hole, it was really rusty..... It was shocking....

Very poor not what one has experienced before in a Mercure hotel

Customer review rating 3.6/5

David P. Couples - 10/01/2020 Confirmed reviews ALL

Mould all around the bath. Mould around the bath panel/floor. Mould on the shower screen. Mould behind the bath tap fitting. Mould around the sink sealant. Heating did not work. Receptionist said it didn't come on till 1800!!! Breakfast poor quality. Service poor. No spoons in fruit, yogurt and meusli bowls. Milk for the cereals had obviosly been out since start of service as it was at room temperature. Orange juice container was empty. Had to ask for it to be refilled - it was with a carton of warm orange juice. Had to ask for the empty coffee flask to be refilled. It was but with bitter tasting coffee. Fried eggs had hard yolks. Scrambled eggs watery. Didn't look like breakfast had been cooked to order as the waiter was suggesting. One of the toasters was broken. Buffet had been cleared away some time earlier and waiter asked us to give him our order whilst we stood beside the empty buffet looking at the only menu card. Waiter cleaned down the buffet hotplate with a cleaning product and managed to spray it over the adjacent pastries. They weren't changed. Croissant type things were stale. Poor standards throughout. Breakfast very poor value for money.

Ok but cold

Customer review rating 3.6/5

Casie H. Families - 09/01/2020 Confirmed reviews ALL

The room was lovely clean, the pool lovely clean and great none restricted times. But the room was cold and when I spoke to reception about it they gave me a portable heater. Which did what the room but not a great solution with a 1 year old who is very mobile. She did touch the heater but fortunately didn’t burn herself. I had to turn this off as when the heater reached temperature it would spark and male a bright light. I couldn’t keep this on over night as feared it would set on fire. So the room was cold. Also as a consequence of not having any heating the towels we used to shower where till wet the morning after, resulted in having to use wet towels to shower with. Also breakfast the tea and coffee was lukewarm and not a lot of items available.

Ok

Customer review rating 3.6/5

Mrs S. T. Families - 08/01/2020 Confirmed reviews ALL

Ok but disappointed with breakfast and the rudeness of the memmber of staff on breakfast. There was nothing left and all he said was it wasn't his fault they had had more than expected. Rooms had been decorated since our last stay and the main bedroom area was very nice that's more than can be said for bathroom there was black mold in between the tiles .

Fantastic post Festive break

Customer review rating 3.6/5

Steve F. B. Families - 05/01/2020 Confirmed reviews ALL

The room was clean and the bed was very comfortable. the staff were fantastic and very friendly. Pool was warm and clean as was the steam room. The sauna was not hot enough.

Lovely short break

Customer review rating 3.6/5

Chris C. Couples - 02/01/2020 Confirmed reviews ALL

It was very good the staff were attentive and helpful. Reception good Bar staff good Restaurant good Rooms clean See you again in 2020

Christmas Holiday Stay

Customer review rating 3.6/5

David B. Solo - 30/12/2019 Confirmed reviews ALL

Firstly you have to consider the price paid for the room over the three nights I stayed including Christmas Eve Christmas day and Boxing Day. I was advised before hand that there were limited restaurant and leisure facilities. I was not advised that there was no room service until I was in the room, a bit late notice for this I thought ~~~ however I do respect that others have their holidays as well. The room was cold and I needed to use the small electric heater which was provided. The hotel and facilities considering the price was fine. This is my third "over Christmas" stay. The location is good for my purpose. Reception staff were as ever friendly and polite. I'm sure I will book with you again in 2020. My thanks to all the staff who worked over the holiday period. :-)

Value for money

Customer review rating 3.6/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

The room is spacious and comfortable but the rooM definitely needs updating especially the bathroom . The grout around the tiles were brown, the toilet roll holder was broken and the bottom of the shower screen was brown and yellow. Also the changing rooms for the swimming pool definitely need redecorating . As a whole the whole place needs an update.

Decent hotel at very reasonable price

Customer review rating 3.6/5

Anonymous Families - 25/12/2019 Confirmed reviews ALL

Very good value. Everything we needed.

Affordable and Convenient Comfort

Customer review rating 3.6/5

Calum Business - 23/12/2019 Confirmed reviews ALL

The Mercure North Chester provided me with very comfortable accommodation during a business week. Fantastic bed, quiet location. The location of the hotel was conveniently situated just outside Chester, in the countryside, therefore peaceful and unhurried. Relaxed drive into Chester each morning on Country roads was nice. Staff at reception were attentive and polite, displaying good manners to all. Spacious restaurant and drinks areas, all looking fresh and comfortable. Taking all things into consideration, my stay could easily be summed up as affordable and convenient comfort. Keep up the good work!

Satisfactory

Customer review rating 3.6/5

J. S. Families - 23/12/2019 Confirmed reviews ALL

Good value for what we paid. Convenient location, we could bring our dog and comfortable

OK

Customer review rating 3.6/5

Tim Families - 18/12/2019 Confirmed reviews ALL

Booked the hotel as a little break away for the family, the room was well priced. Nothing against this particular hotel, but I think the Mercure brand struggles with its identity in a crowded market place. Ibis is well know to be the cheaper end of the market. Novotel perhaps the mid-upper. Mercure, I'm not sure, maybe the mid-lower? Mainly due to the stays I have had (this one included), the carpets in the communal areas always look very 1980's. The carpet in the bedroom was frayed and had holes in it. the fire alarm went off around 9pm, which is fine, these things happen - accident or not - but there was a distinct lack of any staff "controlling" the scenario. As it was a false alarm, there were some guests still in the stair wells on the upper floors looking outside, some guests in reception. Some loitering outside. There was no clear person in charge until the police arrived. The 2 gents who were arranging breakfast didn't look like that's what they usually did and one of them looked very ill. There were no spoons for the yoghurt/fruit/cereals/museli bar, for instance, no music (the room was devoid of atmosphere). Simple things that were overlooked, but would have made it a bit more organised. I did the online check-in, but I don't think I needed to have bothered, as it seemed I had to fill the same paperwork with my address etc when I arrived? Not a bad stay in the hotel, but equally not great. Average.

A night stay

Customer review rating 3.6/5

Jason F. Families - 16/12/2019 Confirmed reviews ALL

It was ok

Great

Customer review rating 3.6/5

Anonymous Couples - 15/12/2019 Confirmed reviews ALL

We had a brilliant time. The breakfast was really nice .

Customer review rating 3.6/5

Carol Families - 15/12/2019 Confirmed reviews ALL

We stayed here last year 2018 and when we booked for this year we were told the hotel was getting done up but we saw no changes. Room 209 was the room we had both times and the first time we stayed there was 2 holes in the carpet the re not big but you see them as soon as you open the door.

Nice hotel pity about the heating

Customer review rating 3.6/5

Keith A. Couples - 12/12/2019 Confirmed reviews ALL

Nice hotel staff lovely pity that we had no heating in the two rooms that we had apart from the portable one's

It was ok..

Customer review rating 3.6/5

Wayne Friends - 09/12/2019 Confirmed reviews ALL

Yes.. good comfortable beds, hotel feels a little dated and needs attention to decor.

Another Return Stay

Customer review rating 3.6/5

K H. Couples - 09/12/2019 Confirmed reviews ALL

We have stayed in this hotel a few times. All the staff are wonderful but the amenities are not brilliant. Quite often there has been no ice for our g&t, this time there was no ice and the coffee machine wasn't working. The bathroom sink was severely cracked and the tiles/carpet were dirty. The pillows are as flat as pancakes and the towels are bath size not sheet size. That said, we find this hotel convenient for visiting this area.

Heater not working

Customer review rating 3.6/5

Sc N. Families - 08/12/2019 Confirmed reviews ALL

The Central heating not working. So we used the portable heater.

Great stay

Customer review rating 3.6/5

David C. Business - 05/12/2019 Confirmed reviews ALL

Great stay, staff were very helpful and rooms were clean and tidy. The gym is good, if a bit tired and the pool easily accessible. The only downside is the internet. It’s quite patchy throughout the hotel and really needs a serious upgrade That said, mobile reception is good so if you have 4g then it’s not a problem

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in ellesmere port