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Mercure Wigan Oak Hotel 3 gwiazdki

Ocena klientów 4.0/5 Liczba opinii: 1 041

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Mercure Wigan Oak Hotel
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+ 7 Usługi

O hotelu

  • On-site restaurant with a choice of regional dishes

  • Central location, with plenty of nearby transport links

  • Nearby attractions include the DW Stadium and Wigan Pier

  • 8 dedicated meeting rooms accommodating up to 100 guests

  • Easy-access to Wigan North Western station

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolone Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 8
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Wigan Oak Hotel

Orchard Street
Greater Manchester
WN1 3SS wigan
wielka brytania

Tel: +441942826888

Faks: (+44)1942/825800

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Samolotem

    MANCHESTER W 45,06km / 28 mil

  • Pociągiem

    WIGAN W 1,61km / 1 mil

Pozycja GPS:53.54834, -2.626382

Nasze pokoje

"All rooms have En-suite bath and shower,Flatscreen TV with Freeview Channels, Hairdryer, Trouser press (some rooms),Complimentary tea and coffee making facilities, FREE Wi-Fi"

Standard Room with 1 double bedZdjęcie nieumowne

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 9 / 97 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 single bedsZdjęcie nieumowne

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 9 / 97 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Nasze restauracje i bary

RESTAURANT

Rodzaj serwowanej kuchni: Regionalna

The hotel's friendly, professional team make sure dishes are served just the way you like.

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

LOUNGE BAR

The hotel has a fully licensed bar where hot and cold snacks are served throughout the day in the comfortable bar and lounge area.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 8

  • Maks. rozmiar: 192 m²

  • Maks. pojemność: 200 osoby

  • Maks. liczba uczestników bankietu: 120 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Wigan Oak Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.0/5

Liczba opinii: 1 041

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 721

Hometown Visit

Ocena na stronie TripAdvisor 5.0/5

Angela M Solo travel - 21/08/2019 Opinia zatwierdzona w TripAdvisor

Normally, I'd stay with friends or family when visiting Wigan, but on this occasion I knew I'd be arriving after midnight and didn't want to put anyone out. It's a whole different ball game when staying at a hotel in your hometown. Familiarity tends to make your expectations really low, particularly when it's a hotel you know well from attending weddings, christenings and corporate events there numerous times over the years. The first things to strike me were that there was ample parking and the guy on night reception was very friendly, helpful and professional. My room was larger than I had expected and comfortable. I took the night cap I'd bought from the 24hr Tesco across the road and went for bedtime cigarette to the covered area outside reception where I was joined by the night reception guy who was waiting to welcome another late arrival. The conversation flowed and we were joined by another guest who was visiting for the first time and was impressed by how good the hotel is. I really felt at home. The bed was super comfy and I could easily have stayed there way past check-out. The open, unforced friendliness continued with the staff at breakfast, and the standard here was as good as any hotel I've stayed in through my work. Also chatted a few more first time guests who were impressed by the hotel and friendliness of the staff. It made me proud that their first impressions of my hometown were that everyone is so friendly. Just a couple of very minor gripes. There was no plug socket next to the bed, so I was forced to get out of bed to knock the alarm off on my phone whilst it was charging (not necessarily a bad thing). The light in the bathroom is a tiny bit dim. There's the beginnings of a really good soft furnishings update with the gorgeous chairs in the reception and lounge areas. I wonder if Mercure will carry it through the whole hotel.

I am delighted that you enjoyed your stay at the Mercure Wigan Oak Hotel and thank you for taking the time to share your experience with us. Your comments regarding the staff were very welcome and I will be sure to share these. I hope that we have the opportunity to welcome you back soon. We look forward to seeing you.

Disappointed

Ocena na stronie TripAdvisor 3.0/5

andy g Couples - 22/07/2019 Opinia zatwierdzona w TripAdvisor

Been staying at the mercure for a few years now at first it was great But sadly some things have gone down eg: the bed I slept in had a dip in it mattress needs badly replaced Also the breakfast was very poor nobody checked the food and when some food ran out some customers had to wait for a while to be stocked up all of which is a shame as we loved stayi g there in the past

I was extremely disappointed to read your comments and can only apologise that your last stay with us was not as enjoyable as previous ones. I have looked into the issues that you raised and can assure you that this is certainly not to our usual standards. I do hope that you will consider staying with us again in the future and please do contact me if I can be of any assistance.

Overall a great stay

Ocena na stronie TripAdvisor 4.0/5

Explorer06643092088 Friends getaway - 30/05/2019 Opinia zatwierdzona w TripAdvisor

As usual a great stay here. The staff were lovely and very helpful. Location is spot on. My main issue was being in the room that was next to the elevator which i heard all night. Also the taps on the bath need sorting. Other than that it all good

I was delighted to read that you enjoyed your stay with us and thank you for your very kind comments, which I will be sure to pass to all our staff. We would be more than happy to allocate you a room further away from the elevator for your next visit. Please request this when making your reservation. I hope that we have the opportunity of welcoming you back soon.

family break

Ocena na stronie TripAdvisor 5.0/5

GreacenC Family - 23/05/2019 Opinia zatwierdzona w TripAdvisor

Lovely hotel and room. The only issue is the space for storing your clothes. A little shelve and a railing to put clothes on for 2 people staying 3 days is not much room. Great location and staff very friendly.

Thank you very much for your wonderfully kind comments, which I will pass on to all the staff here. I'm sure that this will encourage them to keep offering the best service possible to our guests. We're so pleased that you enjoyed your stay with us and look forward to seeing you again very soon.

Another great stay at the Mercure Wigan Oak hotel

Ocena na stronie TripAdvisor 5.0/5

stevedV7308PP Friends getaway - 08/05/2019 Opinia zatwierdzona w TripAdvisor

I have stayed at the Mercure Wigan Oak several times and have always been impressed with the level of service and attention I have recieved from all the stafff at the hotel. I would always reccomend the hotel to family and friends

Thank you very much for your wonderfully kind comments. I will pass these on to the staff and I am sure that this will encourage them to continue offering the highest standards of service. We all look forward to hopefully welcoming you back soon.

Great overnight business stay

Ocena na stronie TripAdvisor 5.0/5

Freedom39660621328 Business - 11/03/2019 Opinia zatwierdzona w TripAdvisor

This is a very busy hotel, but the staff were excellent. The rooms and the hotel is starting to look a little tired, but the cleanliness is very good. I had to wait for a slot in the dining room, but the staff looked after me well and the food when it came was superb - well worth the wait. I will definitely be staying here again and using the restaurant.

Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again.

Wigan woes

Ocena na stronie TripAdvisor 2.0/5

mezzo2016 Family - 16/01/2019 Opinia zatwierdzona w TripAdvisor

Entrance looks OK, but once out of reception, it then goes downhill. The rooms are tired looking and no continental breakfast, in fact the young man who dealt with us, didn't even know what a continental breakfast was!!!

I was very disappointed to read your comments and apologise that you were not satisfied with your stay. I have spoken to the member of staff concerned and can only apologise for this - this is certainly not in keeping with our normally high standards of customer service.

Christmas Day

Ocena na stronie TripAdvisor 4.0/5

Compass22897445599 Family - 02/01/2019 Opinia zatwierdzona w TripAdvisor

We would use again, but hotel needs a little more attention in certain areas. The after hours entrance left a lot to be desired and I always believe a walk in shower in bathroom is essential for older people, in hotels baths are a nuisance.

Thank you for your comments and we will certainly keep these in mind as we are constantly looking at ways in which we can improve the service that we offer our guests. We do have one room currently which has a walk in shower, which you can request for your next stay. We look forward to welcoming you back and thank you again for sharing your experience with us.

Awful stay

Ocena na stronie TripAdvisor 1.0/5

Michael R Family - 28/11/2018 Opinia zatwierdzona w TripAdvisor

Constant noise from Hotel plant machinery, we where in the rear of the hotel on fourth floor. Got woken up at 4am by a group talking very loud, looking for someone in the hotel, turns our these people were not staying in the hotel, great security then? The breakfast was cold, bacon over cooked. In all a very unpleasant stay.

I was terribly disappointed to read your comments and can only apologise for the disturbance you experienced. The kitchen extraction fans are on an automated timer, so the noise that you heard from outside was not from any machinery of the hotel. I have spoken to our Night Managers about your comments and steps have been taken to ensure that there is no repeat of this in the future. I have also discussed your review with our Breakfast Chef and Head Chef as it is clear that we did not meet our usual high standards of service. My apologies again and thank you for bringing this to my attention.

Grey Wigan.

Ocena na stronie TripAdvisor 3.0/5

Carlo L Business - 03/09/2018 Opinia zatwierdzona w TripAdvisor

Nothing special to report, nothing negative to report. Hotel is in good position, room was quite as requested, but breakfast was under my expectation with too few food options. But anyway in general my stay was worthing to fare.

Thank you for taking the time to share your experience. I was disappointed to read your comments regarding Breakfast and can only apologise for this. We do try to offer our guests a good variety for Breakfast, but can appreciate that this may not be to everyone's liking.

Enjoyable stay at the Mercure Wigan Oak Hotel

Ocena na stronie TripAdvisor 5.0/5

stevedV7308PP Friends getaway - 23/07/2018 Opinia zatwierdzona w TripAdvisor

I have stayed many times at the Wigan Oak hotel and have always enjoyed great service from the hotel. The staff are very helpful and will see to your every need during your stay. I would recommend the hotel to any of my friends for comfort ,service and value for money. First Class!

Thank you very much for your review and wonderfully kind comments, which I will be sure to pass to my staff. We are delighted that you choose our hotel for your stay and your support is greatly appreciated. We look forward to welcoming you back soon!

Great Location- Helpful Staff

Ocena na stronie TripAdvisor 5.0/5

smarshall2018 Solo travel - 13/06/2018 Opinia zatwierdzona w TripAdvisor

Convenient hotel in fantastic location for all amenities, very helpful front desk, couldn't do enough for me. Ashley receptionists was more than helpful as she is on every occasion I call and attempt to book this hotel. Ideal location if you are stopping in Wigan.

Thank you for choosing our hotel and for your wonderful comments. It is always very rewarding for our staff to know that their efforts to offer the best customer care have been recognised and I will be sure to share your review with them. We look forward to welcoming you back for your next visit.

A tired hotel

Ocena na stronie TripAdvisor 2.0/5

neilt276 Business - 15/04/2018 Opinia zatwierdzona w TripAdvisor

Staff were very friendly but the hotel itself is pretty tired and smells of cigarette smoke. In need of a big face-lift. Location is very central and hence good for access to the town centre, the downside being that you look out over car parks and supermarkets.

Thank you for taking the time to share your experience with us. While I wish you had a better experience, it is from feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Dirty, tired hotel with unhelpful staff

Ocena na stronie TripAdvisor 1.0/5

Mbrainch Business - 05/02/2018 Opinia zatwierdzona w TripAdvisor

This hotel needs a team to go in and conduct a very deep clean so that it can get the basics right. There is dust everywhere, old bits of food on the breakfast area carpet and the overall environment is looking very tired. The food offering is below what its competitors offer and the staff need some more training in customer service. Cleaning the place would be a great start.

I was extremely disappointed to read your comments, as this is certainly not in keeping with the normally high standards of service that we offer. Your comments regarding the staff were very suprising as this is an area in which we receive a lot of positive feedback. As with all reviews, I will be discussing your comments with the relevant department heads.

Mercure, Wigan (near Manchester)

Ocena na stronie TripAdvisor 4.0/5

KrayCee Couples - 11/09/2017 Opinia zatwierdzona w TripAdvisor

Great stay again at Mercure property. Good location to visit Rochdale & Bury by car. Then train to Liverpool Lime Street Station. Good parking facility - key your car rego number at time of check in and parking is free.

Thank you for choosing to stay with us again, we very much appreciate your support and you taking the time to share your experience. I am very pleased that your stay with us was enjoyable and hope we have the opportunity of welcoming you back again soon.

Pleasant Stay

Ocena na stronie TripAdvisor 4.0/5

ColinKarenCheshire Couples - 05/09/2017 Opinia zatwierdzona w TripAdvisor

We stayed at Wigan Oak Mercure with many other guests for a wedding nearby. Hotel was clean, bedrooms spacious and full bathrooms. It is a mature building but in a reasonable state. Good breakfast and our deal was reasonably priced. Best prices through Accor website & their loyalty card.

We are delighted that you enjoyed your stay with us and I have passed a copy of your review to all departments. Customer feedback is extremely important to us, so thank you for taking the time to do this. I hope that we have the opportunity to welcome you back soon.

Good value

Ocena na stronie TripAdvisor 4.0/5

stevehQ2215KZ Business - 08/08/2017 Opinia zatwierdzona w TripAdvisor

Nice room & very good value food with good portions in restaurant. Nice relaxing atmosphere in bar area. stair ways a bit tatty. Staff very efficient & helpful especially in the restaurant. Nice large car park. Internet good too

Thank you for your review and for choosing our hotel for your stay. I was pleased to read that you enjoyed your time with us, however I was disappointed to read your comments regarding the stair way which I have mentioned to our housekeeping department. I hope that this did not detract too much from the overall enjoyment of your stay.

Holiday in Wigan

Ocena na stronie TripAdvisor 5.0/5

ericbaker Family - 17/05/2017 Opinia zatwierdzona w TripAdvisor

Great hotel, great location, great location! Wigan, famous for being described by George Orwell, has a lot more to offer than many people realise. As well as industrial archeology there's great walks and a thriving music scene.

We are all very pleased that you enjoyed your stay with us and thank you for taking the time to review our hotel. It is always so rewarding to read comments such as yours, which I have passed a copy of to alll departments. I do hope that we get the opportunity to welcome you back soon.

weekend stay

Ocena na stronie TripAdvisor 3.0/5

Carol A Couples - 15/03/2017 Opinia zatwierdzona w TripAdvisor

The hotel is tired and needs a refurb. The room was very dark but very clean. usual Accor comfy bed. expelair did not work in bathroom and even though we reported it ; it wasnt fixed. I called to ask why and was offered another room. We had already moved once due to a problem with the initially allocated room. We declined as we were attending a function and had to get ready rather than pack up and moveagain.

I was very sorry to read that you were not completely satisfied with your stay - it is always disappointing to read that a guest did not find our service to their expecations. I am very sorry that there was some problems with your room allocation and bathroom and will be speaking to my Head Receptionist and Maintenance Manager regarding the issues you raised. My apologies again and I hope that you will visit us again and give us the opportunity to show our true standards.

None

Ocena na stronie TripAdvisor 3.0/5

evelyng393 Family - 15/02/2017 Opinia zatwierdzona w TripAdvisor

This is not a criticism of the hotel or staff but don't go at the weekend if you want to sleep. Our room was next to the lift, noisy people returning every hour the last people 5am. They were in the room above us and continued to party. I rang reception who asked them to calm it.down. This resulted in them moving to another room but we could still hear it.

Thank you for taking the time to review our hotel. I was extremely disappointed to read that your stay was disturbed and can only offer my sincere apologies for this. We do ask all of our guests to respect the privact of others however, as I am sure you can appreciate, this is extremely difficult to monitor at all times. I do hope that this has not dissuaded you from staying with us again and that we have the opportunity to welcome you back.

Najnowsze opinie: 20

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